Visual Customer Support
Like Having a Support Expert Right Beside You for Problem Resolution
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“I wish I could just see what you’re seeing.”

How many times has your support team said that to themselves?

Now, they no longer have to wish.

Introducing SeeSupport.

A personal expert right there with them

With SeeSupport, let your agents see exactly what the customer is seeing.

Support reps can instantly see a live visual of the problem via your customer’s smartphone or tablet camera and provide a solution in record time.

According to research from TSIA, video is revolutionizing support interactions and creating opportunities to reduce customer effort and deliver a better customer experience.

What can "eyes on the problem" do for you?

Imagine the impact that having eyes on these situations can do to your Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction Scores (CSAT), product return rates, and overall service delivery costs:

  • Checking wiring on TVs and entertainment systems, gaming consoles, thermostats
  • Installing security cameras, wireless speakers, motion sensors
  • Doing QA or visual troubleshooting of on-site work without leaving the office
  • Verifying equipment malfunction or damage before approving claims or authorizing returns
  • Checking field reps’ work sites before they leave the premises
  • Diagnosing and repairing issues remotely without field visits or truck rolls

SeeSupport gives agents a more effective way to deliver personalized support:

  • SeeSupport is easily deployable to agents and powerful but simple for all levels of technical expertise
  • SeeSupport is optimized for the agent experience to streamline the time to resolution
  • Unlike competing products, SeeSupport can be utilized on its own or as part of a technician console or CRM system

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