How many times has your support team said that to themselves?
Now, they no longer have to wish.
With SeeSupport, let your agents see exactly what the customer is seeing.
“Support reps can instantly see a live visual of the problem via your customer’s smartphone or tablet camera (through video or a photo sent over text message) and provide a solution in record time.”
According to research from TSIA, video is revolutionizing support interactions and creating opportunities to reduce customer effort and deliver a better customer experience.
Imagine the impact that having eyes on these situations can do to your Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction Scores (CSAT), product return rates, and overall service delivery costs:
SeeSupport gives agents a more effective way to deliver personalized support: