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How to Use the Ring App

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

Every aspect of your Ring Video Doorbell's or Camera's operation can be controlled through the Ring app. Do you find yourself overwhelmed by all the features and settings you have to adjust? You can't make sense of how to use the app?

In this guide you will find the basic information on how to operate your Ring device with the app on your phone or tablet.

You will learn how to use the:

  • The main dashboard
  • The event history timeline
  • The features and settings found on the individual device dashboard.
Before You Begin:
Install the app onto your phone or tablet
Ring Video Doorbell and Camera.

1 Overview of the Ring App Dashboard

When you launch the Ring app you'll see the main dashboard. It is split up in two sections.

The Utility Bar in the Ring App

The Utility Bar contains some tools you can quickly access. These are the basic tools you will see with video doorbells and cameras. You may see some additional tools with other devices.
Utility Bar highlighted in Ring app.

  • The Menu (three horizontal lines) – Brings in the side menu and give you access to the rest of the app's functions.
  • The Location – Every Ring device that you install and add to your account is placed into a group. Each of these groups is named after the physical location or address.
  • Global Snooze – Allows you to snooze motion alerts received from all your cameras for a selected amount of time.
  • Invite Neighbors – Allows you to invite your neighbors to use the Ring Neighbors app. This allows people living in the same neighborhood to inform each other about suspicious or crime activity in the area.

The Main Tiles in the Ring App

This section contains Tiles for Nearby Incidents, Event History and Camera Previews.
Main Tiles section highlighted in Ring app.

  • Nearby Incidents – Shows suspicious and criminal activity reported by you or your neighbors in Ring Neighborhood.
  • Event History – Shows a history of all the event alerts triggered by the devices you own or are shared by others with you.
  • Camera Previews – Shows still images that are captured periodically and displayed by the cameras you own or are shared by others with you.

2 The Event History Timeline and Device Dashboard

If you tap a camera preview tile on the main dashboard, you will access the Event History Timeline. There you'll be able to see a live view of the selected camera and all the past motion and ring (for doorbells) events related to it.

  1. Swipe left and right to navigate through the logged events.
    Timeline highlighted for selected camera in Ring app.
  2. To access the camera's settings tap the gear wheel in the top right.
    Settings option highlighted for selected camera in Ring app.
  3. This will bring up the selected device's dashboard. From here you can configure the device the way you prefer.
    Ring Video Doorbell 2 dashboard in Ring app.
    • Battery – This shows you how much charge is left in the battery powered devices.
    • Lights – Toggle this control on and off to manually control the camera lights.
    • Ring Alerts – This will turn your notifications for when the doorbells button is pressed on or off. Only affects mobile device on which the option is toggled.
    • Motion Alerts – This will turn your notifications for activity in any of the device’s motion zones on and off. Only affects the phone or tablet on which the option is toggled.
    • Siren – This is a trigger that will activate the 110-decibel siren on devices that come equiped with one.
    • Live View – Opens a live video stream from your Ring camera or doorbell.
    • Event History – Brings you to a screen where you can review video footage of any alerts you’ve received. In order to access recordings you will need to have an active Ring Protect Plan subscription.
    • Device Health – Brings you to a new panel that contains all of the operational information on your device. If something goes wrong, the information and tools on this page will help you solve it.
    • Light Settings – Here you can schedule your lights to turn on from a particular time to a particular time and you can customize the areas that will trigger the lights to turn on at night and change how long they stay on for.
    • Motion Snooze – Lets you disable motion alerts for a set amount of time.
    • Motion Settings – Brings up your motion detection control panel. From here you can customize your motion detection preferences.
    • Linked Chimes – If you have a Ring Chime, you can set it to go off when your camera or doorbell detects motion.
    • App Alert Tones – Lets you assign unique app alert ringtones for each device separately.
    • Shared Users – This allows you to give friends or family members access to your camera. If they already have a Ring account, enter the email address of their Ring account, otherwise they’ll receive an invitation at the email address you enter to create a new account.

3 Device Features and Settings Explained

Below we will briefly explain what the most important device features and settings are. You can find these on the device dashboard.

The Motion and Ring Alerts

Depending on your Ring device, there are two different types of notifications you’ll receive. While cameras only send out Motion Alerts, the doorbell products feature both Motion Alerts and Ring Alerts.

Ring Alerts are notifications sent to you whenever someone presses the front button on your Ring Doorbell.
Phone screen showing alert
Motion Alerts are notifications you receive when one of your Ring device senses motion.
Phone screen showing alert
If you interact with the Alert you will get a Live View of what the camera of the device is showing.
Phone screen showing doorbell view.

The Live Camera View

Live events can be viewed when receiving a notification triggered by motion detection, someone pushing the button on your doorbell or accessing Live View from the devices dashboard in the Ring app.
Phone screen showing outdoor camera view.

During live events you can access these features:

  1. Two-way Talk - Speak to visitors and hear what they have to say.
  2. Siren - Activate the siren.
  3. Lights - Turn the lights on and off.
  4. Ring Neighborhoods – Share suspicious events with neighbors.
    Mobile app showing forum discussion.

The Event History

The Event History shows you captured events live views, detected motion, answered and missed doorbell rings.
Device event history showing in Ring app.
If you have the Ring Protect Plan which includes cloud video recording, then you can review any of the recorded video events.
Phone screen showing video playback.

The Device Health Information

Device Health can help you identify, diagnose and resolve issues with your Ring device.
Mobile app showing device health info.

The Motion Settings

Access the Motion Settings from the devices dashboard screen:
Mobile app motion settings screen.

  • Motion Sensitivity - Allows you to adjust the amount of alerts you receive. Choose People Only to get motion alerts from humans only.
  • Motion Zones
    • For hardwired devices you can draw up to three custom areas where you’d like to receive motion alerts or trigger the lights.
      Setting motion zones in mobile app.
    • For battery powered devices select the zones that you would like covered and set the range for how far the device to detect motion.
      Setting motion zones in mobile app.
  • Motion Schedule - Schedule times when you don’t want to receive motion alerts.

The Lights Settings

Access the Light Settings from the devices dashboard screen:
Light settings in mobile app

  • Motion Zones for Lights - Customize the areas that will trigger the lights and change how long they stay on for.
    More light settings in mobile app
  • Light Schedule - Set a schedule for your lights to turn on and off automatically.

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Every aspect of your Ring Video Doorbell's or Camera's operation can be controlled through the Ring app. Do you find yourself overwhelmed by all the features and settings you have to adjust? You can't make sense of how to use the app?

In this guide you will find the basic information on how to operate your Ring device with the app on your phone or tablet.

You will learn how to use the:

  • The main dashboard
  • The event history timeline
  • The features and settings found on the individual device dashboard.
Before You Begin:
Install the app onto your phone or tablet
Ring Video Doorbell and Camera.

When you launch the Ring app you'll see the main dashboard. It is split up in two sections.

The Utility Bar in the Ring App

The Utility Bar contains some tools you can quickly access. These are the basic tools you will see with video doorbells and cameras. You may see some additional tools with other devices.
Utility Bar highlighted in Ring app.

  • The Menu (three horizontal lines) – Brings in the side menu and give you access to the rest of the app's functions.
  • The Location – Every Ring device that you install and add to your account is placed into a group. Each of these groups is named after the physical location or address.
  • Global Snooze – Allows you to snooze motion alerts received from all your cameras for a selected amount of time.
  • Invite Neighbors – Allows you to invite your neighbors to use the Ring Neighbors app. This allows people living in the same neighborhood to inform each other about suspicious or crime activity in the area.

The Main Tiles in the Ring App

This section contains Tiles for Nearby Incidents, Event History and Camera Previews.
Main Tiles section highlighted in Ring app.

  • Nearby Incidents – Shows suspicious and criminal activity reported by you or your neighbors in Ring Neighborhood.
  • Event History – Shows a history of all the event alerts triggered by the devices you own or are shared by others with you.
  • Camera Previews – Shows still images that are captured periodically and displayed by the cameras you own or are shared by others with you.

If you tap a camera preview tile on the main dashboard, you will access the Event History Timeline. There you'll be able to see a live view of the selected camera and all the past motion and ring (for doorbells) events related to it.

  1. Swipe left and right to navigate through the logged events.
    Timeline highlighted for selected camera in Ring app.
  2. To access the camera's settings tap the gear wheel in the top right.
    Settings option highlighted for selected camera in Ring app.
  3. This will bring up the selected device's dashboard. From here you can configure the device the way you prefer.
    Ring Video Doorbell 2 dashboard in Ring app.
    • Battery – This shows you how much charge is left in the battery powered devices.
    • Lights – Toggle this control on and off to manually control the camera lights.
    • Ring Alerts – This will turn your notifications for when the doorbells button is pressed on or off. Only affects mobile device on which the option is toggled.
    • Motion Alerts – This will turn your notifications for activity in any of the device’s motion zones on and off. Only affects the phone or tablet on which the option is toggled.
    • Siren – This is a trigger that will activate the 110-decibel siren on devices that come equiped with one.
    • Live View – Opens a live video stream from your Ring camera or doorbell.
    • Event History – Brings you to a screen where you can review video footage of any alerts you’ve received. In order to access recordings you will need to have an active Ring Protect Plan subscription.
    • Device Health – Brings you to a new panel that contains all of the operational information on your device. If something goes wrong, the information and tools on this page will help you solve it.
    • Light Settings – Here you can schedule your lights to turn on from a particular time to a particular time and you can customize the areas that will trigger the lights to turn on at night and change how long they stay on for.
    • Motion Snooze – Lets you disable motion alerts for a set amount of time.
    • Motion Settings – Brings up your motion detection control panel. From here you can customize your motion detection preferences.
    • Linked Chimes – If you have a Ring Chime, you can set it to go off when your camera or doorbell detects motion.
    • App Alert Tones – Lets you assign unique app alert ringtones for each device separately.
    • Shared Users – This allows you to give friends or family members access to your camera. If they already have a Ring account, enter the email address of their Ring account, otherwise they’ll receive an invitation at the email address you enter to create a new account.

Below we will briefly explain what the most important device features and settings are. You can find these on the device dashboard.

The Motion and Ring Alerts

Depending on your Ring device, there are two different types of notifications you’ll receive. While cameras only send out Motion Alerts, the doorbell products feature both Motion Alerts and Ring Alerts.

Ring Alerts are notifications sent to you whenever someone presses the front button on your Ring Doorbell.
Phone screen showing alert
Motion Alerts are notifications you receive when one of your Ring device senses motion.
Phone screen showing alert
If you interact with the Alert you will get a Live View of what the camera of the device is showing.
Phone screen showing doorbell view.

The Live Camera View

Live events can be viewed when receiving a notification triggered by motion detection, someone pushing the button on your doorbell or accessing Live View from the devices dashboard in the Ring app.
Phone screen showing outdoor camera view.

During live events you can access these features:

  1. Two-way Talk - Speak to visitors and hear what they have to say.
  2. Siren - Activate the siren.
  3. Lights - Turn the lights on and off.
  4. Ring Neighborhoods – Share suspicious events with neighbors.
    Mobile app showing forum discussion.

The Event History

The Event History shows you captured events live views, detected motion, answered and missed doorbell rings.
Device event history showing in Ring app.
If you have the Ring Protect Plan which includes cloud video recording, then you can review any of the recorded video events.
Phone screen showing video playback.

The Device Health Information

Device Health can help you identify, diagnose and resolve issues with your Ring device.
Mobile app showing device health info.

The Motion Settings

Access the Motion Settings from the devices dashboard screen:
Mobile app motion settings screen.

  • Motion Sensitivity - Allows you to adjust the amount of alerts you receive. Choose People Only to get motion alerts from humans only.
  • Motion Zones
    • For hardwired devices you can draw up to three custom areas where you’d like to receive motion alerts or trigger the lights.
      Setting motion zones in mobile app.
    • For battery powered devices select the zones that you would like covered and set the range for how far the device to detect motion.
      Setting motion zones in mobile app.
  • Motion Schedule - Schedule times when you don’t want to receive motion alerts.

The Lights Settings

Access the Light Settings from the devices dashboard screen:
Light settings in mobile app

  • Motion Zones for Lights - Customize the areas that will trigger the lights and change how long they stay on for.
    More light settings in mobile app
  • Light Schedule - Set a schedule for your lights to turn on and off automatically.