How to Update a TCL Roku TV

Introduction

Firmware updates for Smart TVs are used to enhance current features, fix bugs, and in some cases add additional applications to the device. You can perform the update via the Web (recommended). However, there are times where we may need to update via USB in order to resolve a problem.

What you'll need:

  • If you are updating via the web, your TV should be connected to the internet
  • If you are updating via USB drive, you'll need a computer with an internet connection and a USB drive with enough free storage space.

? How would you like to update?

  1. Update via the web (recommended)
  2. Update via USB (advanced)

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Firmware updates for Smart TVs are used to enhance current features, fix bugs, and in some cases add additional applications to the device. You can perform the update via the Web (recommended). However, there are times where we may need to update via USB in order to resolve a problem.

What you'll need:

  • If you are updating via the web, your TV should be connected to the internet
  • If you are updating via USB drive, you'll need a computer with an internet connection and a USB drive with enough free storage space.

Your Roku device automatically checks for available software updates every 24-36 hours. If you installed a channel that is not certified by Roku, installed a channel from the Roku Channel Store, or your device has been disconnected for some time, you may need to perform a manual update. Here's how:

  1. Press the Home button on your Roku remote.
    Home button on remote control.
  2. Select Settings
    Settings menu
  3. Select System
    System menu.
  4. Select System Update. The System Update screen displays the current software and build version, along with the date and time of the last update.
    System update menu.
  5. Select Check Now to manually check for updates.
    Check now menu with check now highlighted.
  6. If an update is found, it will be downloaded and installed automatically and your Roku device will reboot itself.
    Software update progress window.

If your TCL Roku TV is not connected to the internet, you can perform a manual update by downloading the software to your computer. Then using a USB flash drive, you can copy the file and transfer it to your TCL Roku TV. Here's how to do it:

  1. Open any of your web browsers from your computer then go to 
    http://tvupdate.roku.com
    Browser address bar with Roku URL.
  2. Select your TV brand.
    Dropdown menu
  3. Choose TCL.
    Dropdown menu
  4. Type your TCL Roku TV model number then click Next.
    Dropdown menu with Next button highlighted
  5. Tap Download Software. You can usually find the downloaded file in your Downloads Folder with the file name update.roku.
    Download software window 
  6. The firmware will be downloaded to your computer. Leave this webpage open as you will need to return here later for follow up steps.

Take note of the file download location:

Windows OS - files typically download to your Downloads folder.
Mac OSX - files typically download to the Downloads folder in the Dock

In Windows, files typically download to your "Downloads" folder.

  1. Open Windows Explorer by holding down the Windows Key and then pressing E (Win + E)
    Keyboard.
  2. In the left pane of the window that opens, click Downloads.
    Explorer window with Downloads highlighted.
  3. Locate the file you downloaded.
  4. Right-click the file and select Extract All....
    Explorer window showing zip extraction.
  5. The extract window will appear.
    Extraction window.
  6. Take note of the extract location (folder). If you wish to extract to another location such as a USB drive or a different folder on the computer, click Browse and pick a new location.
  7. Click Extract when you are done.
  8. Once the files are extracted, a new Explorer window will appear with the uncompressed files. The location will be shown in the address bar while the extracted files files will appear below.
    Explorer window with files.

Take note of the file location. This is where your file(s) will be extracted to.

Prepare a formatted USB flash memory with more available free space than the self-extracted file.

  1. Insert a USB drive into an available USB slot on your computer.
    USB drive being inserted
  2. Locate the file that you extracted earlier.
    Explorer window with files
  3. Right-click on the file, select Send to and then select your USB flash drive in the list.
    Explorer window
  4. The firmware will now be copied to the root of your USB drive. This is the first or top-most directory in the hierarchy.
  1. Power on the TV.
  2. Insert the USB drive that you prepared.
    USB drive being inserted into USB port
  3. Press the Home button on your Roku remote.
  4. Select Settings
    Settings menu
  5. Select System.
    System menu
  6. Select System Update. The System Update screen displays the current software and build version, along with the date and time of the last update.
    System update menu
  7. Select I can't connect.
  8. Your TCL Roku TV will check the file on the USB flash drive and a 12-digit code will be displayed on your screen.
  9. Open any of your web browsers from your computer or smartphone then go to http://tvupdate.roku.com
    Browser window with Roku URL.
  10. Select TCL as the brand and then type in the model number. Once done, select Next.
    Dropdown menu for TV brand and text box for Roku model number.
  11. Click Confirm.
  12. Select I already have it.
    Dialogue window with I already have it highlighted.
  13. Take the 12-digit code being displayed on your TV and type it below.
    Entry box for code displayed on TV.
  14. If the code from the screen matched on the one on the TV, you will see a 6-digit confirmation code.
    Confirmation code
  15. Get this code to your Roku TV and enter it using your remote control.
  16. Your TCL Roku TV will automatically start the software update and restart once done.
    Software update progress meter
  17. Remove the USB flash drive from your TCL Roku TV.
  18. Your TV is now up to date and ready to use.

In macOS, files typically download to the Downloads folder in the Dock.

  1. Click on Go then Downloads.
    Finder window with Downloads highlighted.
  2. Double click on the archive that you just downloaded to extract its contents.
    Open archive window.
  3. The extracted files should appear in the same folder as the original archive.

Sometimes you may not see the Zip file. Safari may have extracted the file for you if you downloaded the file with it. Just look for the unzipped file or folder.

Take note of the file location for later use of the extracted content.

Prepare a formatted USB flash memory with more available free space than the self-extracted file.

  1. Insert a USB drive into an available USB slot on your computer.
    USB drive being inserted into system
  2. Open the USB drive.
    Desktop with USB drive icon
  3. Open the Downloads folder.
  4. In the Downloads folder, locate the firmware you downloaded earlier.
  5. Drag and drop the firmware from the Downloads folder to the root of the USB drive.
    Finder windows with files
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