How to Update a Sony Smart TV

Introduction

Firmware updates for Smart TVs are used to enhance current features, fix bugs, and in some cases add additional applications to the device. You can perform the update via the Web (recommended). However, there are times where we may need to update via USB in order to resolve a problem.

What you'll need:

  • If you are updating via the web, your TV should be connected to the internet
  • If you are updating via USB drive, you'll need a computer with an internet connection and a USB drive with enough free storage space.

? What type of update would you like to perform?

  1. Via the Internet (recommended)
  2. Via USB Drive

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Firmware updates for Smart TVs are used to enhance current features, fix bugs, and in some cases add additional applications to the device. You can perform the update via the Web (recommended). However, there are times where we may need to update via USB in order to resolve a problem.

What you'll need:

  • If you are updating via the web, your TV should be connected to the internet
  • If you are updating via USB drive, you'll need a computer with an internet connection and a USB drive with enough free storage space.
  1. Press the Home button on the Sony remote control.

    • If ? (Help) is displayed in the top-right corner of the screen:
      1. Select ? (Help).
      2. Select Customer Support.
      3. Select Software Update.
      4. Select Yes to start installing the update.
    • If ? (Help) is NOT displayed in the top-right corner of the screen:
      1. Select Settings.
      2. Select Setup or Product Support.
      3. Select Software Update.
      4. Select Yes to start installing the update.

  2. Your Sony Smart TV will restart and the update should now be installed.

Some older TVs only display an option to receive an Automatic Software Update. Be sure this option is set to On. This option will automatically search for software updates when the TV is in standby mode and you will be prompted to install the update once it is downloaded.

For Android TV Models:

  1. Press the Home button on the remote control.
  2. Select Help.
  3. Select System software update.
  4. Select Automatic software download.
  5. Select On.

For other models:

  1. Press the Home button on the remote control.
  2. Select Settings.
  3. Select Product Support or Customer Support.
  4. Select Automatic Software Update or Automatic Software Download.
  5. Select On.
  6. Press the Enter button on the remote control.
  1. Open a web browser on your computer.
  2. Navigate to:

    https://www.sony.co.uk/electronics/support

  3. Type your TV model name in the search box.
    Sony support website
  4. If you do not know what your model number is, please check the sticker at the lower left corner of your TV's back panel.
    TV with model number location highlighted
  5. Select your TV model.
  6. Under downloads, click on the latest firmware update for your location.
    List of files available for download
  7. Click on Download.
    Download
  8. The firmware will be downloaded to your computer.

Take note of the file download location:

  • Windows OS - files typically download to your Downloads folder.
  • Mac OSX - files typically download to the Downloads folder in the Dock.

In Windows, files typically download to your "Downloads" folder.

  1. Open Windows Explorer by holding down the Windows Key and then pressing E (Win + E)
    Keyboard.
  2. In the left pane of the window that opens, click Downloads.
    Explorer window with Downloads highlighted.
  3. Locate the file you downloaded.
  4. Right-click the file and select Extract All....
    Explorer window showing zip extraction.
  5. The extract window will appear.
    Extraction window.
  6. Take note of the extract location (folder). If you wish to extract to another location such as a USB drive or a different folder on the computer, click Browse and pick a new location.
  7. Click Extract when you are done.
  8. Once the files are extracted, a new Explorer window will appear with the uncompressed files. The location will be shown in the address bar while the extracted files files will appear below.
    Explorer window with files.

Take note of the file location. This is where your file(s) will be extracted to.

Prepare a formatted USB flash memory with more available free space than the self-extracted file.

  1. Insert a USB drive into an available USB slot on your computer.
    USB drive being inserted
  2. Locate the file that you extracted earlier.
    Explorer window with files
  3. Right-click on the file, select Send to and then select your USB flash drive in the list.
    Explorer window
  4. The firmware will now be copied to the root of your USB drive. This is the first or top-most directory in the hierarchy.
  1. Turn on the TV.
  2. Insert the USB drive that you prepared.
    USB drive being inserted into TV
  3. Follow the on-screen instructions.
  4. Once the update is done, your TV will restart automatically.
  5. You can now remove the USB drive from your TV.

If you are having trouble, make sure that you downloaded the correct firmware file for your TV and make sure the folder on your USB drive is setup properly.

In macOS, files typically download to the Downloads folder in the Dock.

  1. Click on Go then Downloads.
    Finder window with Downloads highlighted.
  2. Double click on the archive that you just downloaded to extract its contents.
    Open archive window.
  3. The extracted files should appear in the same folder as the original archive.

Sometimes you may not see the Zip file. Safari may have extracted the file for you if you downloaded the file with it. Just look for the unzipped file or folder.

Take note of the file location for later use of the extracted content.

Prepare a formatted USB flash memory with more available free space than the self-extracted file.

  1. Insert a USB drive into an available USB slot on your computer.
    USB drive being inserted into system
  2. Open the USB drive.
    Desktop with USB drive icon
  3. Open the Downloads folder.
  4. In the Downloads folder, locate the firmware you downloaded earlier.
  5. Drag and drop the firmware from the Downloads folder to the root of the USB drive.
    Finder windows with files
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