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How to Test Out Webex Audio and Video Settings

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

Ever been in a web conference call, and frustrated because your mic isn’t working?

You had something important to say and half way through you find out nobody can hear you.

Perhaps you've joined an online meeting and wondered why everybody is so quiet. Are they giving you the silent treatment on purpose? You start to wonder, maybe they're all muted. Is that an accident? Did the moderator forget to unmute their mics?

You can avoid those situations. Before your next Cisco Webex meeting be confident they can hear you, and you can hear them.

This guide contains instructions on how to:

  • Join a test call to test your mic, sound and webcam
  • Choose the correct speaker and microphone settings like input and output volumes.
  • Check Webex server status
  • Solve problems if they come up
Before You Begin:
  • If you're using a headset, make sure it's plugged into your computer.
  • If you're using an external speakers and microphone, make sure they're plugged into your computer.
Webex

1 Make a Test Call and Check My Settings

Webex offers a test Webinar you can join to make sure all your settings are correct before your real conference.

Join a Test Call

  1. Open your preferred browser, and visit webex.com/test-meeting.
    Chrome browser with address filled in and highlighted.
  2. Enter your Name and Email address, then select Join.
    Cisco Webex test meeting setup with Name, Email address, and Join highlighted.
  3. If this is your first time running Webex, you'll be prompted to install webex.exe.
    Click here to install webex.exe
  4. Some browsers require your explicit consent to open external programs. Select Open Cisco Webex Meeting.
    Prompt to open Cisco Webex Meeting with Open highlighted.
  5. The meeting software will launch. Select Join Meeting.
    Webex Meetings with Join Meeting highlighted.

Test My Mic, Sound and Webcam

  1. In the meeting, a simple test view is shown. Make sure your mic is not muted and your webcam is shown if you're showing it. A preview of your webcam will be shown on the right-bottom of the meeting to verify it's working.
    Cisco Webex Meeting screen with Mic, Webcam, and Webcam preview highlighted.

2 Check Speaker, Mic and Camera Settings After Joining

Your computer has many audio sources and destinations, many of which you may simply not be using, but got set as default on accident. A quick check of where Webex is listening and playing audio can solve many problems you may have.

  1. While on a conference, select the Audio menu, then select Speaker, Microphone and Camera.
    Conference with Audio menu open and Speaker, Microphone and Camera highlighted.
  2. Check each setting in turn:
    • For Speaker, make sure the sound is set to play through the right set of speakers.
      You can select Test to be sure you hear the chime after choosing a device.
    • For Microphone, select the mic you want to use.
      The meter just below will light up when you speak, so you can make sure you have the right source selected.
    • For Camera, make sure the proper source is selected.
      You will see a preview of your webcam just below. If all you see is black, make sure the camera isn't covered.
    Speaker Microphone, and Camera settings with each highlighted.

3 If the Test Call Worked but You're Having Issues

If you are having some type of call issue and the test call worked fine, there are some additional checks you can make.

Check the Webex Service Status page. On the status page you can check to see if there are any outages or service interruptions occurring. If there is an issue, simply wait for service to return or contact Webex's customer service.
Webex Service Status Page Example.

Audio Issues
We have a guide to help you troubleshoot common audio issues such as echos, others having problems hearing you, or having problems hearing others.

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Ever been in a web conference call, and frustrated because your mic isn’t working?

You had something important to say and half way through you find out nobody can hear you.

Perhaps you've joined an online meeting and wondered why everybody is so quiet. Are they giving you the silent treatment on purpose? You start to wonder, maybe they're all muted. Is that an accident? Did the moderator forget to unmute their mics?

You can avoid those situations. Before your next Cisco Webex meeting be confident they can hear you, and you can hear them.

This guide contains instructions on how to:

  • Join a test call to test your mic, sound and webcam
  • Choose the correct speaker and microphone settings like input and output volumes.
  • Check Webex server status
  • Solve problems if they come up
Before You Begin:
  • If you're using a headset, make sure it's plugged into your computer.
  • If you're using an external speakers and microphone, make sure they're plugged into your computer.
Webex

Webex offers a test Webinar you can join to make sure all your settings are correct before your real conference.

Join a Test Call

  1. Open your preferred browser, and visit webex.com/test-meeting.
    Chrome browser with address filled in and highlighted.
  2. Enter your Name and Email address, then select Join.
    Cisco Webex test meeting setup with Name, Email address, and Join highlighted.
  3. If this is your first time running Webex, you'll be prompted to install webex.exe.
    Click here to install webex.exe
  4. Some browsers require your explicit consent to open external programs. Select Open Cisco Webex Meeting.
    Prompt to open Cisco Webex Meeting with Open highlighted.
  5. The meeting software will launch. Select Join Meeting.
    Webex Meetings with Join Meeting highlighted.

Test My Mic, Sound and Webcam

  1. In the meeting, a simple test view is shown. Make sure your mic is not muted and your webcam is shown if you're showing it. A preview of your webcam will be shown on the right-bottom of the meeting to verify it's working.
    Cisco Webex Meeting screen with Mic, Webcam, and Webcam preview highlighted.

Your computer has many audio sources and destinations, many of which you may simply not be using, but got set as default on accident. A quick check of where Webex is listening and playing audio can solve many problems you may have.

  1. While on a conference, select the Audio menu, then select Speaker, Microphone and Camera.
    Conference with Audio menu open and Speaker, Microphone and Camera highlighted.
  2. Check each setting in turn:
    • For Speaker, make sure the sound is set to play through the right set of speakers.
      You can select Test to be sure you hear the chime after choosing a device.
    • For Microphone, select the mic you want to use.
      The meter just below will light up when you speak, so you can make sure you have the right source selected.
    • For Camera, make sure the proper source is selected.
      You will see a preview of your webcam just below. If all you see is black, make sure the camera isn't covered.
    Speaker Microphone, and Camera settings with each highlighted.

If you are having some type of call issue and the test call worked fine, there are some additional checks you can make.

Check the Webex Service Status page. On the status page you can check to see if there are any outages or service interruptions occurring. If there is an issue, simply wait for service to return or contact Webex's customer service.
Webex Service Status Page Example.

Audio Issues
We have a guide to help you troubleshoot common audio issues such as echos, others having problems hearing you, or having problems hearing others.