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How to Reset a Roku Streaming Device

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

If your Roku device is not working as intended and you've exhausted all other possible repair steps or you want to give it to someone else, you can reset it to factory defaults. This guide will help you with that process.

The Roku device will be unlinked from the Roku account, all personal preferences will be erased and all settings will be restored to their factory default state.

Roku Ultra.

1 Factory Reset

  1. Push the Home button on your remote.
    Roku remote with Home button highlighted.
  2. Select Settings.
    Roku Home screen with Settings highlighted.
  3. Select System.
    Settings with System highlighted.
  4. Select Advanced system settings.
    System with Advanced system settings highlighted.
  5. Select Factory reset.
    Advanced system settings with Factory reset highlighted.
  6. This is a safety and confirmation screen. Look carefully on the bottom right, you will see a 4-digit code listed. To continue with the factory reset, enter that 4 digit code using the number pad on the screen, then select OK at the bottom.
    Advanced system settings factory reset with code highlighted on bottom right and number entry area highlighted.

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If your Roku device is not working as intended and you've exhausted all other possible repair steps or you want to give it to someone else, you can reset it to factory defaults. This guide will help you with that process.

The Roku device will be unlinked from the Roku account, all personal preferences will be erased and all settings will be restored to their factory default state.

Roku Ultra.

  1. Push the Home button on your remote.
    Roku remote with Home button highlighted.
  2. Select Settings.
    Roku Home screen with Settings highlighted.
  3. Select System.
    Settings with System highlighted.
  4. Select Advanced system settings.
    System with Advanced system settings highlighted.
  5. Select Factory reset.
    Advanced system settings with Factory reset highlighted.
  6. This is a safety and confirmation screen. Look carefully on the bottom right, you will see a 4-digit code listed. To continue with the factory reset, enter that 4 digit code using the number pad on the screen, then select OK at the bottom.
    Advanced system settings factory reset with code highlighted on bottom right and number entry area highlighted.