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How to Recover Deleted Files on Android Phone Tablet

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

It can be a very frustrating or even heartbreaking experience to lose your images. Missing photos and videos can be lost forever from your Android device. Thankfully, there are numerous ways to protect those precious memories.
File Recovery.

1 Restore Deleted Items using Google Photos

With the Google Photos app you can back up unlimited photos and videos for free, providing they're smaller than 16MP and 1080p resolution. 

If you're signed up to Google Photos and have been using it, you can use it now to get your image and video files back.

  1. Open the Google Photos app.
    Google Photos.
  2. Swipe from the left, and select Trash or Bin.
    Bin selected
  3. Select Restore at the top.
    Selecting restore
  4. Select any images you wish to restore, then select Restore at the bottom right.
    Restoring a photo

2 Restore Deleted Items using Google Drive

Alternatively, if you don't have Google Photos or it isn't a lost image you're after, Google Drive allows you to share your files easily between all your devices, as well as access them from anywhere in the world on any other computer you can access.

Like Google Photos, unless you've intentionally set it up, you won't be able to get your files back.

  1. Open the Google Drive app.
    Google Drive.
  2. Swipe from left to right, and select Trash.
    Trash selection
  3. Look through the files listed for missing files.
    1. If you see a file you wish to restore, select the 3-dot menu for that file.
      Trash with 3-dot menu highlighted.
    2. Select Restore from the menu.
      File menu with Restore highlighted.

3 If My Files Couldn't Be Saved

Unfortunately, it does not appear that the missing files in question are able to be recovered using traditional means. At this time, the only option for recovering your lost files involves contacting a data recovery firm.

Professional data recovery firms can salvage and repair data that has been otherwise lost forever. Of course, in some situations, data recovery won’t always be possible. Sometimes a system can be too corrupted or damaged to retrieve missing data. The methods used to recover lost data depend on how the data was lost in the first place. One of the major factors involved in data recovery is cost. Costs involved for data recovery services can carry a tremendous range (hundreds to thousands of dollars) and will vary based on a large number of factors involved with your data loss case.

Contacting a data recovery firm is completely optional. Some find that data recovery services are not the best fit based upon what information was lost. That being said, only you can know what your data is worth to you. Reaching out to a data recovery firm in your area to determine whether or not your data can be saved and what it may cost to do so will help determine if this option is a good fit for you.

If you intend to pursue professional data recovery services, it is extremely important you stop using your device. Shut it down and do not turn it back on until you have spoken with the professional data recovery service you have chosen.

Continuing to use your device in any way can destroy the data permanently, without any chance or hope of recovery.

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It can be a very frustrating or even heartbreaking experience to lose your images. Missing photos and videos can be lost forever from your Android device. Thankfully, there are numerous ways to protect those precious memories.
File Recovery.

With the Google Photos app you can back up unlimited photos and videos for free, providing they're smaller than 16MP and 1080p resolution. 

If you're signed up to Google Photos and have been using it, you can use it now to get your image and video files back.

  1. Open the Google Photos app.
    Google Photos.
  2. Swipe from the left, and select Trash or Bin.
    Bin selected
  3. Select Restore at the top.
    Selecting restore
  4. Select any images you wish to restore, then select Restore at the bottom right.
    Restoring a photo

Alternatively, if you don't have Google Photos or it isn't a lost image you're after, Google Drive allows you to share your files easily between all your devices, as well as access them from anywhere in the world on any other computer you can access.

Like Google Photos, unless you've intentionally set it up, you won't be able to get your files back.

  1. Open the Google Drive app.
    Google Drive.
  2. Swipe from left to right, and select Trash.
    Trash selection
  3. Look through the files listed for missing files.
    1. If you see a file you wish to restore, select the 3-dot menu for that file.
      Trash with 3-dot menu highlighted.
    2. Select Restore from the menu.
      File menu with Restore highlighted.

Unfortunately, it does not appear that the missing files in question are able to be recovered using traditional means. At this time, the only option for recovering your lost files involves contacting a data recovery firm.

Professional data recovery firms can salvage and repair data that has been otherwise lost forever. Of course, in some situations, data recovery won’t always be possible. Sometimes a system can be too corrupted or damaged to retrieve missing data. The methods used to recover lost data depend on how the data was lost in the first place. One of the major factors involved in data recovery is cost. Costs involved for data recovery services can carry a tremendous range (hundreds to thousands of dollars) and will vary based on a large number of factors involved with your data loss case.

Contacting a data recovery firm is completely optional. Some find that data recovery services are not the best fit based upon what information was lost. That being said, only you can know what your data is worth to you. Reaching out to a data recovery firm in your area to determine whether or not your data can be saved and what it may cost to do so will help determine if this option is a good fit for you.

If you intend to pursue professional data recovery services, it is extremely important you stop using your device. Shut it down and do not turn it back on until you have spoken with the professional data recovery service you have chosen.

Continuing to use your device in any way can destroy the data permanently, without any chance or hope of recovery.