How to Prevent Popups on Microsoft Edge

Introduction

In This Guide
You'll Learn:
  • How to clear pop-ups you may be getting in Microsoft Edge to optimize your computer's performance, improve its privacy and prevent it from getting infected with malware.

1 Scam Pop-Ups

Before We Begin

Browser-based tech support scam "warnings" are becoming increasingly more common. They are designed to look official, pretending to be from Microsoft, Google, your internet provider, or another legitimate company.

These messages will claim that your computer is infected, that your data is at risk, or that your computer has been "blocked" because it has been hacked. At the end of their scary warning, they will provide a telephone number and urge you to contact them for support.

There is most likely nothing wrong with your computer.

Fake virus popup. Screenshot

These are false messages designed specifically to frighten you into contacting the provided fraudulent "support" line, where an individual will attempt to sell you unnecessary support services or software, and will ask to remotely control your computer. By no means should you ever call one of these numbers or let them remotely control your computer.

In the vast majority of cases, there is absolutely nothing wrong with your computer. Unfortunately, the way these browser-based tech support scams are displayed, they can be very difficult and sometimes impossible to close via traditional means.

The following steps will walk you through terminating your browser to clear such messages, and help resolve other problems with pop-ups you may encounter.

2 Terminate Browser

The following steps can be used to terminate any browser, but the examples below will demonstrate using Internet Explorer.
  1. Open the Windows Task Manager.
    Using the Taskbar
    • Using your right mouse button, right-click on your Taskbar. Then select Task Manager from the menu.
      Mouse with Right Mouse Button highlighted.
      Taskbar right-click menu with Task Manager highlighted.
    Using a Keyboard Shortcut
    • On your keyboard use Ctrl+Shift+Esc.
      Keyboard with Ctrl Shift and Esc highlighted
    Using the Lock Screen
    • You can do Ctrl+Alt+Del on your keyboard, then click on Task Manager.
      PC Desktop Keyboard with Ctrl-Alt-Del highlighted.
      GINA Screen with Task Manager highlighted.
  2. Select your browser, then select End Task.
    Basic View
    Task Manager basic view with browser and End Task highlighted.
    Advanced View
    Task Manager advanced view with browser and End Task highlighted.

Open Edge InPrivate Window

Microsoft Edge browser has a special mode called "InPrivate Browsing". We will use it to clear any remaining errant settings in normal mode, simply by opening in that special mode, then closing right away.

  1. Using your right mouse button, right-click on Edge, and select New InPrivate Window.
    Mouse with Right Mouse Button highlighted.
    Windows Taskbar with Edge right click menu and InPrivate Window highlighted.
  2. If you don't see Edge on your Taskbar, open the Start menu and select Edge from there.
    Edge in the start menu
    The browser will look a little different than usual. That is normal.
  3. Close the browser by selecting the X in the upper-right corner.
    Close

3 Clear Cache and History

  1. Open Microsoft Edge, select the menu in the top right, and select Settings.
    Microsoft Edge.
    Edge browser with menu open and settings highlighted.
  2. Select Privacy & security on the left, then select Choose what to clear on the right.
    Edge Settings with Privacy and security and Choose what to clear highlighted.
  3. Select the item categories you wish to clear, then select Clear.
    Clear browsing data with options and Clear highlightd.

    Setting Checkbox
    Browsing History Checked
    While you browse Your browser will keep track of every page you visit, to try to make it easier to return. This can become corrupt due to modern active web pages.
    Cookies and saved website data Checked
    This clears your cache, making your browser get a new copy of the webpage, images, etc. It's important to clear this to get a fresh copy the next time you visit, as the copy your browser has may simply be corrupt.
    You will have to log back into any pages you use, such as mail or social media.
    Cached data and files Checked
    This clears your cache, making your browser get a new copy of the webpage, images, etc. It's important to clear this to get a fresh copy the next time you visit, as the copy your browser has may simply be corrupt.
    Tabs I've set aside or recently closed Checked
    This clears tabs that you have set aside, as well as tabs that you've recently closed.
    Download History Personal Choice
    These are a list of files you've downloaded recently. It is entirely safe to delete, or keep this list, as it won't affect pages. Checking this option does not delete the files you've downloaded, just the list the browser keeps.
    Autofill data Unchecked
    Information from entering forms online, such as your name, address, or other filled in information. This does not affect how a page loads, and can slow you down on your most commonly used pages.
    Passwords Unchecked
    Your browser will save your passwords while you browse, making it easier to log into your most common websites later. This does not affect how a page loads, and can slow you down on your most commonly used pages.
    Media Licenses Unchecked
    Clears any saved media licenses. These are typically used for streaming sites that you may have purchased content from.
    Website Permissions Unchecked
    Clears any permission granted to web sites. These permissions include permissions to access your audio devices such as your mic, and location services.

4 Test Site

  1. Open Microsoft Edge, and visit the website you had problems with at the start.
    Microsoft Edge.
  2. Make sure the page loads properly, and try following a few of the links from the page.

? Are you still seeing pop-ups?

  1. Yes
  2. No

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In This Guide
You'll Learn:
  • How to clear pop-ups you may be getting in Microsoft Edge to optimize your computer's performance, improve its privacy and prevent it from getting infected with malware.

Before We Begin

Browser-based tech support scam "warnings" are becoming increasingly more common. They are designed to look official, pretending to be from Microsoft, Google, your internet provider, or another legitimate company.

These messages will claim that your computer is infected, that your data is at risk, or that your computer has been "blocked" because it has been hacked. At the end of their scary warning, they will provide a telephone number and urge you to contact them for support.

There is most likely nothing wrong with your computer.

Fake virus popup. Screenshot

These are false messages designed specifically to frighten you into contacting the provided fraudulent "support" line, where an individual will attempt to sell you unnecessary support services or software, and will ask to remotely control your computer. By no means should you ever call one of these numbers or let them remotely control your computer.

In the vast majority of cases, there is absolutely nothing wrong with your computer. Unfortunately, the way these browser-based tech support scams are displayed, they can be very difficult and sometimes impossible to close via traditional means.

The following steps will walk you through terminating your browser to clear such messages, and help resolve other problems with pop-ups you may encounter.

The following steps can be used to terminate any browser, but the examples below will demonstrate using Internet Explorer.
  1. Open the Windows Task Manager.
    Using the Taskbar
    • Using your right mouse button, right-click on your Taskbar. Then select Task Manager from the menu.
      Mouse with Right Mouse Button highlighted.
      Taskbar right-click menu with Task Manager highlighted.
    Using a Keyboard Shortcut
    • On your keyboard use Ctrl+Shift+Esc.
      Keyboard with Ctrl Shift and Esc highlighted
    Using the Lock Screen
    • You can do Ctrl+Alt+Del on your keyboard, then click on Task Manager.
      PC Desktop Keyboard with Ctrl-Alt-Del highlighted.
      GINA Screen with Task Manager highlighted.
  2. Select your browser, then select End Task.
    Basic View
    Task Manager basic view with browser and End Task highlighted.
    Advanced View
    Task Manager advanced view with browser and End Task highlighted.

Open Edge InPrivate Window

Microsoft Edge browser has a special mode called "InPrivate Browsing". We will use it to clear any remaining errant settings in normal mode, simply by opening in that special mode, then closing right away.

  1. Using your right mouse button, right-click on Edge, and select New InPrivate Window.
    Mouse with Right Mouse Button highlighted.
    Windows Taskbar with Edge right click menu and InPrivate Window highlighted.
  2. If you don't see Edge on your Taskbar, open the Start menu and select Edge from there.
    Edge in the start menu
    The browser will look a little different than usual. That is normal.
  3. Close the browser by selecting the X in the upper-right corner.
    Close
  1. Open Microsoft Edge, select the menu in the top right, and select Settings.
    Microsoft Edge.
    Edge browser with menu open and settings highlighted.
  2. Select Privacy & security on the left, then select Choose what to clear on the right.
    Edge Settings with Privacy and security and Choose what to clear highlighted.
  3. Select the item categories you wish to clear, then select Clear.
    Clear browsing data with options and Clear highlightd.

    Setting Checkbox
    Browsing History Checked
    While you browse Your browser will keep track of every page you visit, to try to make it easier to return. This can become corrupt due to modern active web pages.
    Cookies and saved website data Checked
    This clears your cache, making your browser get a new copy of the webpage, images, etc. It's important to clear this to get a fresh copy the next time you visit, as the copy your browser has may simply be corrupt.
    You will have to log back into any pages you use, such as mail or social media.
    Cached data and files Checked
    This clears your cache, making your browser get a new copy of the webpage, images, etc. It's important to clear this to get a fresh copy the next time you visit, as the copy your browser has may simply be corrupt.
    Tabs I've set aside or recently closed Checked
    This clears tabs that you have set aside, as well as tabs that you've recently closed.
    Download History Personal Choice
    These are a list of files you've downloaded recently. It is entirely safe to delete, or keep this list, as it won't affect pages. Checking this option does not delete the files you've downloaded, just the list the browser keeps.
    Autofill data Unchecked
    Information from entering forms online, such as your name, address, or other filled in information. This does not affect how a page loads, and can slow you down on your most commonly used pages.
    Passwords Unchecked
    Your browser will save your passwords while you browse, making it easier to log into your most common websites later. This does not affect how a page loads, and can slow you down on your most commonly used pages.
    Media Licenses Unchecked
    Clears any saved media licenses. These are typically used for streaming sites that you may have purchased content from.
    Website Permissions Unchecked
    Clears any permission granted to web sites. These permissions include permissions to access your audio devices such as your mic, and location services.
  1. Open Microsoft Edge, and visit the website you had problems with at the start.
    Microsoft Edge.
  2. Make sure the page loads properly, and try following a few of the links from the page.

Extensions provide extra features to Microsoft Edge. Sometimes, these Extensions are not coded well, break after an update, or because they change the way Microsoft Edge works in a malicious way to show you advertisements.

Disabling Extensions can help resolve these problems.

It is recommended to disable all Extensions. Then enable your wanted extensions one by one, testing each time to find the extension that's causing problems.

  1. Open Microsoft Edge, select the menu in the top-right corner, and select Extensions.
    Microsoft Edge.
    Edge browser with menu open and extensions highlighted.
  2. Set the slider to Off for every extension you have installed.
    Extensions menu with slider set to off.
    Everything listed below "Suggested" aren't installed and can be ignored for this step.
  1. Open Microsoft Edge, and visit the website you had problems with at the start.
    Microsoft Edge.
  2. Make sure the page loads properly, and try following a few of the links from the page.
Unfortunately, your pop-up issue cannot be resolved via basic troubleshooting steps. Your machine will require hands-on service to determine the root cause of your pop-up issues.
If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here

You are seeing pop-ups on one webpage, but not on others.

This means that the website you're using has advertising built-into it on purpose.

  • You can choose to continue to use the web site, understanding that this is their advertising method.
  • You can contact the website administrator to ask them to change their advertising method.
  • You can stop using the page.
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