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How to Get Started with the Xfinity My Account App

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

In This Guide
You'll Learn:
  • The basic functions of of the Xfinity My Account App.
Before We Begin:
  • Have your smartphone or tablet available.
  • Have the Xfinity My Account app installed.
  • Have your Comcast username and password.
Xfinity

1 App Installed Check

In order to use the Xfinity My Account App, it will need to be installed on your device.

Xfinity My Account

? Do you have the Xfinity My Account app installed?

  1. Yes
  2. No

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In This Guide
You'll Learn:
  • The basic functions of of the Xfinity My Account App.
Before We Begin:
  • Have your smartphone or tablet available.
  • Have the Xfinity My Account app installed.
  • Have your Comcast username and password.
Xfinity

In order to use the Xfinity My Account App, it will need to be installed on your device.

Xfinity My Account

  1. Open the Xfinity My Account app and sign in if you need to.
    Xfinity My Account
    Xfinity My Account sign in with username password and sign in button highlighted.
  2. Your primary account options are shown right away.
Account Information
Account InformationAllows you to make changes to your account itself, such as the name and billing address, or the services you have.
Balance Due
BalanceAllows you to pay your bill, check your due date, and view your current bill.
TV
TVAllows you to see your cable TV channel line up, and purchase additional services for more channels and packages.
Internet
InternetLets you check your modem's status, reboot your modem, check your data usage, or make changes to the Internet speed package you have purchased.

We have a separate guide to help install the Xfinity My Account app.

How to Install the Xfinity My Account App On Your Mobile Device
Xfinity My Account
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.