How To Fix Xfinity TV Issues

Introduction

In This Guide
You'll Learn How To:
  • Check for outages of your service.
  • Make sure your Xfinity TV can power on..
  • Insure the proper input is selected for your TV.
  • Double check cabling.
Before We Begin:
  • Have an Xfinity account.
Xfinity banner

1 Check Outages

It's best to be certain there's no outage in your area before performing any troubleshooting steps.

  1. Open your preferred browser on your computer or mobile device.
    Main Desktop Browsers.
  2. Type in https://www.xfinity.com/support/status and press Enter or Return on your keyboard.
    Chrome browser with address filled in and highlighted
  3. Select Sign In at the top.
    Status Center landing page with Sign In highlighted.
  4. Select if you wish to use your Xfinity Username & Password, or Mobile phone number to sign in with, then select Continue.
    This guide assumes you're using your Xfinity Username and Password. Follow the instructions on your screen if you choose to use your Mobile phone number, instead.
    Sign in options with both options and Continue highlighted
  5. Enter your Xfinity Username and Password, then select Sign In.
    Xfinity Sign-In with Username Password and Sign In highlighted
  6. Look on the map for any outages covering your home.
    Example Outage Map
    No Service Outages
    Green House IconNo Service Outages affecting your home.
    Service Outage
    Red house iconService Outage affecting your home.
    Service Outage In Zip Code
    Outage in Zip CodeService Outage in this Zip code.
  7. If an outage is shown, you can select it for further information including what services are affected, and the estimated time till it's repaired.
    Example Outage Information

? Are there any outages affecting you?

  1. Yes
  2. No

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

In This Guide
You'll Learn How To:
  • Check for outages of your service.
  • Make sure your Xfinity TV can power on..
  • Insure the proper input is selected for your TV.
  • Double check cabling.
Before We Begin:
  • Have an Xfinity account.
Xfinity banner

It's best to be certain there's no outage in your area before performing any troubleshooting steps.

  1. Open your preferred browser on your computer or mobile device.
    Main Desktop Browsers.
  2. Type in https://www.xfinity.com/support/status and press Enter or Return on your keyboard.
    Chrome browser with address filled in and highlighted
  3. Select Sign In at the top.
    Status Center landing page with Sign In highlighted.
  4. Select if you wish to use your Xfinity Username & Password, or Mobile phone number to sign in with, then select Continue.
    This guide assumes you're using your Xfinity Username and Password. Follow the instructions on your screen if you choose to use your Mobile phone number, instead.
    Sign in options with both options and Continue highlighted
  5. Enter your Xfinity Username and Password, then select Sign In.
    Xfinity Sign-In with Username Password and Sign In highlighted
  6. Look on the map for any outages covering your home.
    Example Outage Map
    No Service Outages
    Green House IconNo Service Outages affecting your home.
    Service Outage
    Red house iconService Outage affecting your home.
    Service Outage In Zip Code
    Outage in Zip CodeService Outage in this Zip code.
  7. If an outage is shown, you can select it for further information including what services are affected, and the estimated time till it's repaired.
    Example Outage Information
  1. Push and hold the Power Button on the front of your cable box for 10 seconds.
    Motorola DCH3416, DCH6416
    Motorola DCH3416 with Power button highlighted.
    Motorola DCT3400
    Motorola DCT3400 with Power button highlighted.
    Motorola DCT6208, DCT6412
    Motorola DCT6208 with Power button highlighted.
    Motorola RNG200N
    Motorola RNG200N with Power button highlighted.
    Motorola DCX3400
    Motorola DCX3400 with Power button highlighted.
     
  2. The cable box will begin restarting. Your box should resume playing in 5–20 minutes.

Identifying what kind of cable connects the box you wish to be seeing on the screen (cable box, DVD player, etc.) of your TV is very important. This will help make absolutely sure that the correct input settings are being used and that there is not a loose or bad connection with the cables being used. The kinds of cables being used and where they are connected will be different in every home theater setup.

The most common types of cables you may encounter when looking at your Home Theater equipment:

  • HDMI
    Common HDMI cable.
  • Component Video
    Common analog component video cable.
  • Composite Video
    Common analog composite video cable.
  1. Start with the box you're attempting to get picture from, like your Cable box or DVD/Blu-ray player.
    Standard cable TV and DVD player.
  2. On the back of the box, check to see what kind of cables are connected and trace them to see what and where they are plugged into. While checking, make sure each cable is securely connected and pushed in firmly all the way.
    Connecting an HDMI cable to the rear of a video component.
  3. In this example, the HDMI cable that comes from the cable box is connected to the HDMI2 input on the TV. This means the TV would need to be set to HDMI2 to see the picture from this cable box.
    Connecting an HDMI cable to the rear of a TV set.
  4. Check that all cables are securely connected and take note of the names of the ports that those cables are plugged into so those specific inputs can be tested.

Your Xfinity TV components may need to be using different "input" or "source" settings in order to be able to find sound or picture properly. This will be different in every home setup depending on the cables that are being used, and the different components that you have installed. These generalized steps will touch upon how you can check and adjust the input settings of your components to make sure they're correct.

Television displaying a no signal message on-screen.

Seeing a 'No Signal' image on your TV like the one above means your TV is likely looking for picture on the wrong Source or Input.

If you have a home theater system connected, make sure the unit is turned on and set to the correct input source.

AV receiver powered on to a cable TV input. Illustration.

To Check and Change Sources on Your TV

  1. Locate the Input or Source button on your Xfinity TV remote.
    Input button on xfinity remote

    If your Xfinity remote is not programmed to control your television, you may need to use your television's remote control to adjust input settings.

  2. Aim the remote at the TV and press the Input or Source button to begin cycling through the available inputs on the screen until you reach the proper input.
    TV input selected
  3. Ensure you are tuned into a channel included with your Xfinity service.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept