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How to Fix Video Issues on a Westinghouse Smart TV

Authored by: Tech Pro Team
This Guided Path® was written and reviewed by’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Video display problems can be quite frustrating, but this guide will walk you through some basic steps to correct those problems on your Westinghouse Smart TV.

Westinghouse logo.

? What video issue are you having?

  1. It's stretched or squished
  2. Black Borders
  3. The colors are off
  4. Stuttering

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Video display problems can be quite frustrating, but this guide will walk you through some basic steps to correct those problems on your Westinghouse Smart TV.

Westinghouse logo.

Show me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. While watching a movie or television show, push the Menu button on your remote.
    Remote with menu button highlighted.

  2. From the menu, select Picture.
    Menu with Picture highlighted.

  3. Select Advanced Options.
    Picture menu with Advanced Options highlighted.

  4. Select Color Temperature for preset, simple options. Select More Options to adjust each setting individually.
    Advanced Options with Color Temperature and More Options highlighted.

To continue, we need to know what kind of content you're trying to watch.

Sometimes, it's not a problem with your TV, but rather with the device sending pictures and sounds to your TV.

  • Try testing another device, first. For example, if you're watching cable, try switching to DVD or Blu-Ray, and play something there. If that works, it's most likely not a problem with your TV, but rather the device that's sending the programming your TV is showing.
  • Try turning your cable, DVD, or Blu-Ray player off, waiting a few moments, then turning it back on, and try again.
  • If one device works fine (say, your DVD or Blu-Ray player), but another does not (say, your cable box), it would be best to contact the provider of the device that isn't working.
  1. Turn it off by pressing the Power button on the unit itself or on the remote.
    Power Symbol.
  2. Then unplug it from the power outlet.
    Power cable being unplugged from power outlet.
  3. Wait for 10 seconds.
  4. Plug it back in then turn the TV back on from the Power button.
    Power Symbol.

Updates can only download and install automatically when your device has an active internet connection.

From the main screen:

  1. Select Settings
    Fire TV main screen with Settings highlighted. Screenshot.

  2. Select Network
    Settings menu with Network option selected. Screenshot.

  3. Your preferred Wi-Fi network should already be selected and shown with a check mark.
    Wi-Fi network list with example selected with checkmark. Screenshot.

  4. If you are not connected to any networks, select your preferred network from the list now.
  5. Enter your Wi-Fi network password, if needed.
  6. You'll see a confirmation message on-screen when your device is successfully connected to your selected network.
Helpful tip. Most Fire TV devices are only capable of connecting to Wi-Fi.
  1. Push the Home button on your remote.
    Remote with Home button highlighted.
  2. Select Settings.
    Home menu with Settings highlighted.
  3. Select Network.
    Settings with Network highlighted.
  4. Select your network name.
    Network selection example.
  5. Enter your password, then select Connect.
    Password entry with Connect highlighted.