How to Fix Update Issues on a Chromebook

Introduction

Your Chromebook does its best to keep itself up-to-date automatically by checking every time you turn it on. When you run into problems, it can be frustrating. This guide will take you through steps to try to resolve those problems.

A Chromebook

1 Check Connection

  1. Open Google Chrome.
    Chrome icon
  2. In the address bar at the top, type https://www.google.com, then push the Enter key on your keyboard. The Google search page should come up.
    Chrome address bar
  3. Try entering something in the search bar, then select Google Search.
    Google webpage with search bar highlighted
  4. Your search results should open up. If they do, you are connected to the Internet.
    example search results

? Is your Chromebook online?

  1. Yes
  2. No

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Your Chromebook does its best to keep itself up-to-date automatically by checking every time you turn it on. When you run into problems, it can be frustrating. This guide will take you through steps to try to resolve those problems.

A Chromebook

  1. Open Google Chrome.
    Chrome icon
  2. In the address bar at the top, type https://www.google.com, then push the Enter key on your keyboard. The Google search page should come up.
    Chrome address bar
  3. Try entering something in the search bar, then select Google Search.
    Google webpage with search bar highlighted
  4. Your search results should open up. If they do, you are connected to the Internet.
    example search results

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of the chromebook user menu
  2. Select the Power symbol. Your Chromebook will turn off.
    Screenshot of the user menu highlighting the power button in the center bottom
  3. Wait 10 seconds.
  4. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.

Your Chromebook automatically checks for updates on startup. This step will walk you through checking manually.

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    User menu.
  2. Select Settings.
    User menu with settings highlighted.
  3. Select the Menu in the top-left.
    Top left corner of the settings screen with the menu icon highlighted.
  4. Select About Chrome OS or About Chromium OS on the bottom left of the menu.
    Settings submenu with the about option highlighted at the bottom.
  5. Select Check For Updates.
    About screen with check for updates highlighted.
  6. If your device is up-to-date, it will show that here.
    About screen with the up to date message highlighted.
  7. If there is an update pending, you will be asked to reboot. Choose to reboot, and your device will reboot and update on its own.

The next step will be factory resetting your Chromebook. This will lose any data currently on your device. It is important to have your data backed up before proceeding, so you don't lose anything.

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of the user menu

  2. Select Settings.
    screenshot of the user menu with settings highlighted

  3. Select the Menu in the top-left.
    screenshot of the settings window with the menu highlighted

  4. Select Advanced.
    screenshot of the menu with advanced highlighted

  5. Select Reset.
    screenshot of the menu with reset highlighted

  6. Select Powerwash.
    screenshot of reset with powerwash highlighted

  7. Select Restart.
    screenshot of restart prompt with restart button highlighted

  8. Your Chromebook will reboot.
  9. You will be asked if you wish to reset your device. Select Powerwash.
    screenshot of of reset prompt with powerwash button highlighted

  10. Select Continue to confirm.
    screenshot of powerwash prompt with continue button highlighted

  11. Your Chromebook will perform the factory reset, then reboot, just like new.
  1. First, choose Let's go.
    Chromebook Setup welcome screen with Let's Go button highlighted.
  2. If you're using a wireless connection, select your Wi-Fi network here.
    Wi-Fi selection dialog.
  3. Fill in your Wi-Fi password, then select Connect.
    Wi-Fi password entry.
  4. Next, you'll be asked to log into your Google account.

Existing Google Account

  1. Enter your GMail e-mail address, then select Next.
    GMail e-mail address entry dialog, with Next highlighted.
  2. Enter your Google password, then select Next.
    Password entry dialog.
  3. If you have 2-step Verification enabled, you'll be prompted for the that now. Once filled in, select Next.
    2-step verification prompt.
  1. Next, you'll be shown the Terms and Conditions. Read these carefully. When you're done, scroll to the bottom, and choose I Agree.
    Terms and Conditions with I Agree button highlighted.
  2. Select Next.
    Account setup with Next button highlighted.
  3. Select a picture for your profile, then select OK.
    Profile Picture selection with Next button highlighted.
  4. You'll be given an option to Take a tour of your Chromebook. It's a great idea to take this simple tour to get you up to speed fast with your new Chromebook! If you'd rather look at the tour later, and start using your Chromebook right away, click the X in the right corner.
    Tour screen with Take a tour and close buttons highlighted.

Your Chromebook automatically checks for updates on startup. This step will walk you through checking manually.

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    User menu.
  2. Select Settings.
    User menu with settings highlighted.
  3. Select the Menu in the top-left.
    Top left corner of the settings screen with the menu icon highlighted.
  4. Select About Chrome OS or About Chromium OS on the bottom left of the menu.
    Settings submenu with the about option highlighted at the bottom.
  5. Select Check For Updates.
    About screen with check for updates highlighted.
  6. If your device is up-to-date, it will show that here.
    About screen with the up to date message highlighted.
  7. If there is an update pending, you will be asked to reboot. Choose to reboot, and your device will reboot and update on its own.
  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of chromebook user menu

  2. Select Settings.
    screenshot of user menu with settings highlighted

  3. Scroll down. Under People, select Sync.
    screenshot of settings with sync highlighted

  4. Make sure the toggle-switch on the right for Sync everything is turned on.
    screenshot of sync with sync everything highlighted

Your Chromebook does not save files locally in most cases. The only exception to this is any files you've downloaded that you may wish to save. This step will guide you through checking your Downloads, and saving them to Google's servers to keep them safe.

  1. Select the Apps menu in the bottom-left corner.
    screenshot of the apps menu

  2. Select All Apps > Files.
    screenshot from the apps menu with the files app highlighted

  3. Select Downloads on the left. These are the only files stored on your Chromebook.
    screenshot of the files manager with downloads highlighted

    • You can open a file by double-clicking on it.
    • You can copy files to your Google Drive by dragging them to My Drive on the left. Copying a file to Google Drive places them on Google's servers, so they won't be lost if your Chromebook is restored.
What type of connection do you wish to use for your Chromebook? If you do not have a special wire to connect to get online, you are using a Wi-Fi connection.
Ethernet Cable
Ethernet CableAn Ethernet cable can come in many colors and lengths. The end is larger than a phone cable; and has eight small contacts on the bottom, with a clip on the top to make sure it stays locked into the port.
Ethernet Port
Ethernet PortAn Ethernet port will be on the side or back of your device, and sometimes has lights on the left and right, used to show traffic and link conditions. It is larger than a phone jack.
  1. Acquire an Ethernet cable.
  2. Take one end of the cable and plug it into your router or modem Ethernet port.
    Plug in Ethernet cable to Ethernet port.
  3. Plug the other end of the cable into your devices Ethernet port.
  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of chromebook user menu
  2. Select the triangle > next to the network option.
    screenshot of user menu with Wi-Fi settings triangle highlighted
  3. Make sure Wi-Fi is turned on at the top of the menu. Then, select your Wi-Fi network, it will usually be at or near the top.
    screenshot of Wi-Fi settings with the on off switch and a network highlighted
  4. Enter your Wi-Fi password. You may also want to place a check mark next to Share this network with other users, so other people who use this Chromebook can connect to this Wi-Fi network as well. Then, select Connect.
    screenshot of the Join Wi-Fi network prompt with password entry and share network checkbox highlighted
  5. When you are connected, the Wi-Fi icon will show as filled in in the bottom right-hand corner.
    screenshot of the chromebook user menu with the Wi-Fi icon highlighted
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