How to Fix the Xbox 360 SmartGlass App

Introduction

The SmartGlass app for mobile devices can assist you in being able to interact with and control your Xbox360 gaming console. If your mobile device is struggling with the SmartGlass app, this guide will take you through the process of troubleshooting and configuring the app to get it functioning properly.
Smartphone running SmartGlass app.

? Do you already have SmartGlass installed on your mobile device?

  1. Yes
  2. No

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The SmartGlass app for mobile devices can assist you in being able to interact with and control your Xbox360 gaming console. If your mobile device is struggling with the SmartGlass app, this guide will take you through the process of troubleshooting and configuring the app to get it functioning properly.
Smartphone running SmartGlass app.
To ensure that we configure everything properly, we will completely remove the SmartGlass app from your mobile device and reconfigure everything from the ground up.

To remove the Xbox app from iOS devices:

  1. From your main screen, locate the Xbox app.
    Xbox app highlighted on iOS. Screenshot.
  2. Lightly touch and hold the app until it jiggles or vibrates.
    Apps on iOS with X in upper left corner. Screenshot.
  3. Tap X in the upper-left corner of the app.
    Xbox app with X in upper left corner highlighted. Screenshot.
  4. Tap Delete.
    Delete Xbox confirmation box with Delete button highlighted. Screenshot.
In order for your Xbox360 console to be able to see and communicate with your mobile device properly, it must be connected to your home network and configured properly.
Smartphone controlling an Xbox 360 with the Smartglass app. Illustration.
  1. From Xbox Home, select Settings, and then System.
  2. Select Console Settings.
    System Settings screen with Console Settings selected. Screenshot.

  3. Select Connected Devices.
    Console Settings screen with Connected Devices selected. Screenshot.

  4. Under Xbox SmartGlass Apps, select On.
  1. Open the App Store on your iPhone, iPad, or iPod touch.
    App store icon.
  2. Tap the Search icon and search for SmartGlass.
  3. Locate the Xbox SmartGlass app in the search results.
  4. Tap Install App and follow the instructions.
    Xbox SmartGlass app in the App Store. Screenshot.
Make sure that you’re signed in to the SmartGlass app with your Microsoft account when you connect the SmartGlass app to your Xbox console. Additionally, make sure that the Microsoft account is the one that’s associated with your Xbox Live gamertag. If you don’t know the Microsoft account that’s associated with your Xbox Live account, reach out to Microsoft Xbox support for further assistance.
Xbox Live sign in within the SmartGlass app. Screenshot.

To use SmartGlass for Android, your device must have Android 4.0 (“Ice Cream Sandwich”) or later installed.

  1. Open Google Play on your Android device.
    Google Play store icon.
  2. Tap the Search icon and search for SmartGlass.
  3. Follow the instructions to download and install the app on your Android.
    Xbox SmartGlass app in the Google Play store. Screenshot.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

To remove the SmartGlass app from Android devices:

  1. Go to Android Settings, then General, then Applications Manager.
    Android general settings with Application Manager selected. Screenshot.

  2. Find the SmartGlass App and tap on it.
    Application Manager with Xbox 360 SmartGlass app selected. Screenshot.

  3. Tap Uninstall.
    Xbox 360 SmartGlass app info screen with Uninstall selected. Screenshot.
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