How to Fix Sound Issues on Windows 10

Introduction

Your system's sounds may be low in volume or not have any sound at all. This guide will help you resolve sound issues with your Windows 10 system.

1 Select Playback Device

You may wish to verify which playback device your computer is using if you can't hear sound from your speakers, or if you simply wish to change output to another device like a headset.
  1. Left-click the speaker icon.
    Windows 10 speaker icon

  2. Click the arrow.
    Windows 10 speakers volume settings showing arrow

  3. Select your preferred playback device.
    Windows 10 sound settings info with selected speakers

  4. Make sure your correct playback device is selected.

2 Speakers

  1. If you have a set of external speakers, ensure the power is on.
  2. Set the volume mid-way. Speakers should be ON and the volume high enough to be heard.
    A speaker showing the volume dial and power button


  3. If you are using a desktop PC, check the back to ensure the speakers are plugged in correctly. The default jack is normally colored light-green. Surround sound speakers and sub-woofers will be color coded. Match up the colored cable with the appropriate jack.
    A soundcard showing the light green speaker jack

3 Audio Levels

  1. Opening the volume slider found near the time and date.
    Windows 10 speaker icon

  2. Set the level of the audio by moving the slider.
    Windows 10 speaker volume slider

  3. You can also set specific audio levels for each application:
    • For touch-screen, long-press the volume icon.
    • For mouse users, right-click on the volume icon.
      Windows 10 speaker icon

  4. Select Open Volume Mixer.
    Windows 10 open volume mixer

  5. You can set each application's audio level from here.
    Windows 10 volume mixer

? Test to see if sound works. Is the issue resolved?

  1. Yes
  2. No

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Your system's sounds may be low in volume or not have any sound at all. This guide will help you resolve sound issues with your Windows 10 system.
You may wish to verify which playback device your computer is using if you can't hear sound from your speakers, or if you simply wish to change output to another device like a headset.
  1. Left-click the speaker icon.
    Windows 10 speaker icon

  2. Click the arrow.
    Windows 10 speakers volume settings showing arrow

  3. Select your preferred playback device.
    Windows 10 sound settings info with selected speakers

  4. Make sure your correct playback device is selected.
  1. If you have a set of external speakers, ensure the power is on.
  2. Set the volume mid-way. Speakers should be ON and the volume high enough to be heard.
    A speaker showing the volume dial and power button


  3. If you are using a desktop PC, check the back to ensure the speakers are plugged in correctly. The default jack is normally colored light-green. Surround sound speakers and sub-woofers will be color coded. Match up the colored cable with the appropriate jack.
    A soundcard showing the light green speaker jack
  1. Opening the volume slider found near the time and date.
    Windows 10 speaker icon

  2. Set the level of the audio by moving the slider.
    Windows 10 speaker volume slider

  3. You can also set specific audio levels for each application:
    • For touch-screen, long-press the volume icon.
    • For mouse users, right-click on the volume icon.
      Windows 10 speaker icon

  4. Select Open Volume Mixer.
    Windows 10 open volume mixer

  5. You can set each application's audio level from here.
    Windows 10 volume mixer
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
  1. If your device or computer has a 3.5mm audio jack, get a pair of headphones and plug them in. This will help determine where the issue is coming from.
    Earbuds with jack being shown connecting

  2. Go ahead and open an application that you know plays sound.
  3. If sound plays through the headphones or speakers, you may have a hardware issue with the internal speakers.

It would appear that your computer's internal speakers or supplied external speakers (whichever you have been troubleshooting) have failed. Since the previous test was able to produce sound, you can still obviously connect headphones or a set of external speakers in the same exact way to use for audio until you are able to get your machine serviced.
A drawing of various tools and computer parts

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