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How to Fix Sound Issues on a PlayStation 3

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.
This guide will provide you with step-by-step instructions to get you up and running. When you reach the end of a step, click “Next” to advance to the next step. Some steps may present you with a question in order to determine the best path to resolve your issue. For these steps, simply select the correct answer from the drop down box at the bottom of the screen.

If at any point, you need assistance, we’re here to help. You can contact us by simply clicking the chat icon.

? Which audio connection type do you use?

  1. HDMI
  2. PlayStation 3 headset

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This guide will provide you with step-by-step instructions to get you up and running. When you reach the end of a step, click “Next” to advance to the next step. Some steps may present you with a question in order to determine the best path to resolve your issue. For these steps, simply select the correct answer from the drop down box at the bottom of the screen.

If at any point, you need assistance, we’re here to help. You can contact us by simply clicking the chat icon.

To make the PlayStation 3 auto-detect the HDMI connection:

  1. Turn the PS3 off.
  2. Hold the power button down and wait for the PS3 to beep twice, then let go of the power button.
  3. Hold the power button again, and wait for it to beep three times, now let go.
  4. Hold the power button another time, again wait for it to beep three times and let go.
  5. PlayStation 3 should start then ask if you want to output audio and video using HDMI, select Yes.

Make sure that the proper connections are selected from the PlayStation 3 Settings:

  1. Go to iconSettings.
  2. Scroll down and select Sound Settings.
    Sound Settings with speaker icon
  3. Select Audio Output Settings.
  4. On the next screen, Select Audio Input Connector / SCART / AV MULTI.
    Connection type with selection highlighted
  5. Press the X button to save the settings.
  6. Once back on the Sound Settings page, select Audio Multi-Output.
  7. Select On
  8. Exit the Settings screen and open a game or app to test your audio
Connect your headset to a different audio source to test if it is working properly.
It appears that your headset is not functioning properly. It may need to be replaced or repaired.