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How to Fix Sound Issues for a Samsung Smart TV

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

This guide will help you resolve sound issues with your Samsung Smart TV.

Types of sound issues:

  • No sound
  • Low or high volume
  • Distorted audio

1 Check Mute

Make sure the sound on your TV isn't muted.

  1. Push the Mute button on your TV remote. A display on screen should show if the TV is now muted, or not. You want to be sure the TV is not muted.
    Mute button on TV remote.

If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume and mute on that device, as well.

Check Your Volume Levels

  1. On your TV remote, use the Volume Up/Down buttons.
    Volume controls on TV remote.
  2. Most TVs will show you the volume level on the screen.
    Volume levels

If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume levels and settings on that device as well.

If none of these work your app may have its own volume settings. Navigate to those settings, like the Youtube volume bar, and make sure they aren't muted.

? Was your system muted?

  1. Yes
  2. No

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This guide will help you resolve sound issues with your Samsung Smart TV.

Types of sound issues:

  • No sound
  • Low or high volume
  • Distorted audio

Make sure the sound on your TV isn't muted.

  1. Push the Mute button on your TV remote. A display on screen should show if the TV is now muted, or not. You want to be sure the TV is not muted.
    Mute button on TV remote.

If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume and mute on that device, as well.

Check Your Volume Levels

  1. On your TV remote, use the Volume Up/Down buttons.
    Volume controls on TV remote.
  2. Most TVs will show you the volume level on the screen.
    Volume levels

If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume levels and settings on that device as well.

If none of these work your app may have its own volume settings. Navigate to those settings, like the Youtube volume bar, and make sure they aren't muted.

On your TV remote, use the Volume Up/Down buttons.
Volume controls on TV remote.

Helpful tip. If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume levels and settings on that device as well.

If you are trying to view a TV station, switch to another station because some channels may be having broadcast difficulties.

  1. Try changing the channel, you might need your TV Provider remote.
    Remote with Channel Lighted. Illustration
The problem is likely temporary and we should try again later.

Push the Menu button on your TV Remote.
Menu button on remote

Select Sound using the up and down keys, then push the center OK button.
Sound menu on television

You can make adjustments to the Bass, Treble, Balance, and such here. Features such as "A.I. Sound" and "Auto Volume Leveling" are also here; they try to make soft and loud sounds the same volume, but can cause problems. Try turning them on or off for the program you're watching.

Sometimes, it's not a problem with your TV, but rather with the device sending pictures and sounds to your TV.

  • Try testing another device, first. For example, if you're watching cable, try switching to DVD or Blu-Ray, and play something there. If that works, it's most likely not a problem with your TV, but rather the device that's sending the programming your TV is showing.
  • Try turning your cable, DVD, or Blu-Ray player off, waiting a few moments, then turning it back on, and try again.
  • If one device works fine (say, your DVD or Blu-Ray player), but another does not (say, your cable box), it would be best to contact the provider of the device that isn't working.
  1. Turn it off by pressing the Power button on the unit itself or on the remote.
    Power Symbol.
  2. Then unplug it from the power outlet.
    Power cable being unplugged from power outlet.
  3. Wait for 10 seconds.
  4. Plug it back in then turn the TV back on from the Power button.
    Power Symbol.