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How to Fix Sony Smart TV Apps

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Your Sony Smart TV is capable of running Apps which are often connected to the internet. Troubleshooting both TV and network connection would resolve problems you may have with your Sony Smart TV apps. This step-by-step guide will help you with possible resolutions.

Before you proceed:

  • Make sure that your Sony Smart TV is connected to the Internet.
  • Images provided here are for reference only. The actual TV screen might differ slightly according to the model or firmware version.

1 Restart

  1. Press and hold the power button on the remote for about 5 seconds.
    Remote control with power button highlighted
  2. The TV will turn off and will restart automatically after a short time.

Your personal settings and data will not be lost after the TV restarts. Its the same as unplugging the AC power cord on your Smart TV.

? Try the app. Is it working?

  1. Yes
  2. No

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Your Sony Smart TV is capable of running Apps which are often connected to the internet. Troubleshooting both TV and network connection would resolve problems you may have with your Sony Smart TV apps. This step-by-step guide will help you with possible resolutions.

Before you proceed:

  • Make sure that your Sony Smart TV is connected to the Internet.
  • Images provided here are for reference only. The actual TV screen might differ slightly according to the model or firmware version.
  1. Press and hold the power button on the remote for about 5 seconds.
    Remote control with power button highlighted
  2. The TV will turn off and will restart automatically after a short time.

Your personal settings and data will not be lost after the TV restarts. Its the same as unplugging the AC power cord on your Smart TV.

  1. From the Home menu, select Settings.
  2. Select Network.
    Home menu with Settings option highlighted

  3. Select Refresh Internet Content.
    Network menu

  4. Wait for the process to complete.
  1. From the Home menu, select Google Play Store.
    Home menu

  2. Select Updates.
    Play Store menu

  3. Apps displayed here will have an update available.
    Play Store menu with update section highlighted

  4. Select the app you're having problems with.
  5. Select Update.
    Example Map app with update button highlighted

  6. Wait for the update to complete.
  1. From the Home menu, select Google Play Store.
    Home menu

  2. Select Settings.
    Google Play Store menu with Settings highlighted

  3. Select My apps.
    My apps menu

  4. Choose the app that you want to uninstall.
  5. Select Uninstall.
    App screen with Uninstall highlighted

  6. Select OK to confirm.
    Uninstall confirmation screen

Google Play on the TV only displays apps that are supported by the TV. Apps that are not displayed are not supported at the moment.

  1. From the Home menu, select Google Play Store.
    Home menu

  2. Find the app you're looking for through categories or by searching the app's name.
    Google Play store with categories

  3. Select the app that you want to install.
  4. Select Install.
    App screen with Install highlighted

  5. Select Accept to start the installation process.
    App pre-install screen showing permissions, Accept button highlighted

  6. After the app has installed it will appear on the Home menu.