How to Fix Pairing Remote or Game Controller Fire TV

Introduction

Your Fire TV can be paired with different types of Bluetooth devices. Up to seven Bluetooth accessories can be paired with your Fire TV at a time. This guide will take you through steps that can help resolve issues with Bluetooth devices on your Amazon Fire TV.
Fire TV communicating with Bluetooth devices.

1 Compatible Bluetooth Devices

In order to pair a Bluetooth device to a Fire TV, it must support certain specifications, also called profiles, that tell the Fire TV how to communicate with that device. You can find the Bluetooth devices supported profiles in its documentation. Fire TV is compatible with the following profiles:

  • Advanced Audio Distribution Profile (A2DP) - Streams audio to compatible Bluetooth headphones. Only one pair of Bluetooth headphones can be connected to the Fire TV at any time.
  • Human Interface Device Profile (HID) - Supports external accessories, such as wireless keyboards and mice (not supported on Fire TV Stick), some third-party remotes.
  • Serial Port Profile (SPP) - Supports external accessories, such as wireless game controllers.
  • Fire TV can have up to seven Bluetooth accessories and remotes actively connected at any time.
  • Mobile devices such as smartphones and tablets cannot be connected to the Fire TV via Bluetooth.
  • Bluetooth microphones, microphone-enabled headsets, and low energy devices are not supported.

2 Connect Bluetooth Device

Check proximity before pairing Bluetooth with Fire TV

  • Bluetooth connection range is often limited to 10 meters or 32 feet.
  • A distance less than 12 inches can also cause issues.
  • Physical obstacles, like walls, drastically reduce the Bluetooth signal strength and range.
  • Electronic interference like radio and microwave signals are probable causes for connection issues.

Pair your Bluetooth device to Fire TV

  1. From your Fire TV, scroll over to Settings.
    Fire TV Settings menu. Screenshot.
  2. Then select Controllers & Bluetooth Devices.
    Fire TV settings menu with Controllers and Bluetooth selected. Screenshot.
  3. Select Other Bluetooth Devices.
    Controllers and Bluetooth Devices settings with Other Bluetooth Devices selected. Screenshot.
  4. Select Add Bluetooth Devices.
    Other Bluetooth Devices menu with Add Bluetooth Devices selected. Screenshot.
  5. Your Fire TV will begin searching for nearby Bluetooth-ready devices. Once it appears, select your Bluetooth device from the list to begin the pairing process.
    Add Bluetooth Devices menu with an example device selected in the list. Screenshot.
  6. You will receive an on-screen notification once your Bluetooth device has successfully connected to your Fire TV.
    Device Connected success message in lower right corner. Screenshot.

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Your Fire TV can be paired with different types of Bluetooth devices. Up to seven Bluetooth accessories can be paired with your Fire TV at a time. This guide will take you through steps that can help resolve issues with Bluetooth devices on your Amazon Fire TV.
Fire TV communicating with Bluetooth devices.

In order to pair a Bluetooth device to a Fire TV, it must support certain specifications, also called profiles, that tell the Fire TV how to communicate with that device. You can find the Bluetooth devices supported profiles in its documentation. Fire TV is compatible with the following profiles:

  • Advanced Audio Distribution Profile (A2DP) - Streams audio to compatible Bluetooth headphones. Only one pair of Bluetooth headphones can be connected to the Fire TV at any time.
  • Human Interface Device Profile (HID) - Supports external accessories, such as wireless keyboards and mice (not supported on Fire TV Stick), some third-party remotes.
  • Serial Port Profile (SPP) - Supports external accessories, such as wireless game controllers.
  • Fire TV can have up to seven Bluetooth accessories and remotes actively connected at any time.
  • Mobile devices such as smartphones and tablets cannot be connected to the Fire TV via Bluetooth.
  • Bluetooth microphones, microphone-enabled headsets, and low energy devices are not supported.

Check proximity before pairing Bluetooth with Fire TV

  • Bluetooth connection range is often limited to 10 meters or 32 feet.
  • A distance less than 12 inches can also cause issues.
  • Physical obstacles, like walls, drastically reduce the Bluetooth signal strength and range.
  • Electronic interference like radio and microwave signals are probable causes for connection issues.

Pair your Bluetooth device to Fire TV

  1. From your Fire TV, scroll over to Settings.
    Fire TV Settings menu. Screenshot.
  2. Then select Controllers & Bluetooth Devices.
    Fire TV settings menu with Controllers and Bluetooth selected. Screenshot.
  3. Select Other Bluetooth Devices.
    Controllers and Bluetooth Devices settings with Other Bluetooth Devices selected. Screenshot.
  4. Select Add Bluetooth Devices.
    Other Bluetooth Devices menu with Add Bluetooth Devices selected. Screenshot.
  5. Your Fire TV will begin searching for nearby Bluetooth-ready devices. Once it appears, select your Bluetooth device from the list to begin the pairing process.
    Add Bluetooth Devices menu with an example device selected in the list. Screenshot.
  6. You will receive an on-screen notification once your Bluetooth device has successfully connected to your Fire TV.
    Device Connected success message in lower right corner. Screenshot.

It is important to ensure that your Bluetooth device is powered on with an adequate amount of battery life in order to complete the pairing process without interruption.

  • Ensure your Bluetooth device is powered on.
  • Check your Bluetooth device's battery power.
  • Charge the battery if necessary, or replace old or depleted batteries if need be.
Restarting your device will often resolve any issues encountered.

Restarting your Fire TV depends on the type of device you have:

For a Fire TV Set-Top Box or Stick you can do the following:

  1. Press and hold the Select and Play/Pause buttons at the same time for about five seconds.
    Fire TV remote with Play Pause button highlighted.
  2. Or, From the main screen of your Fire TV, go to Settings.
    Settings option highlighted on Fire TV main screen.
  3. Then go to Device.
    Device option highlighted in Fire TV settings.
  4. And choose Restart. Confirm your decision by selecting Restart.
    Restart option highlighted in device settings.
  5. Alternatively, you can unplug the power cord from the device, wait 10 seconds and then plug it back in.
    Demonstration of Fire TV restart procedure.

For a Fire TV Edition Smart TV you can do the following:

  1. Press the Power button on the remote, wait for 10 seconds and then press it again.
    Fire TV remote with power button highlighted.
  2. Alternatively, you can unplug the power cord from the outlet, wait 10 seconds and then plug it back in.
    Power cycle procedure. Unplug it and plug it back in.

Fire TV can have up to seven Bluetooth accessories and remotes actively connected at any time. If all slots are taken and you can't pair new devices or you are no longer using any of them, you can always unpair them from the Fire TV.

  1. From the main screen of your Fire TV, go to Settings.
    Settings option highlighted on Fire TV main screen.
  2. Then go to Controllers & Bluetooth Devices.
    Controllers & Bluetooth Devices option highlighted in Fire TV settings.
  3. Pick a category from which you want to unpair a device.
    Bluetooth device categories highlighted in Fire TV settings.
  4. Then select the device you wish to unpair.
    Bluetooth device highlighted for unpairing.
  5. Press the Menu button on the remote to unpair a selected device, then select OK to disconnect it.
    Menu button highlighted on Fire TV remote.
  6. Your device should be unpaired. You can repeat this process for any other paired devices.

Some Bluetooth devices can be paired to multiple devices at once, but may have limitations on the total number of devices it can be paired with at any given time. You may try performing a factory reset on your Bluetooth device to see if this allows for proper pairing thereafter. Refer to the instructions for your Bluetooth accessory for help with performing this type of reset.

Resetting your device to factory defaults will erase all data, and your Bluetooth device will need to be re-paired with any other devices it was previous paired with. This is something to consider before proceeding with this reset step.

Check proximity before pairing Bluetooth with Fire TV

  • Bluetooth connection range is often limited to 10 meters or 32 feet.
  • A distance less than 12 inches can also cause issues.
  • Physical obstacles, like walls, drastically reduce the Bluetooth signal strength and range.
  • Electronic interference like radio and microwave signals are probable causes for connection issues.

Pair your Bluetooth device to Fire TV

  1. From your Fire TV, scroll over to Settings.
    Fire TV Settings menu. Screenshot.
  2. Then select Controllers & Bluetooth Devices.
    Fire TV settings menu with Controllers and Bluetooth selected. Screenshot.
  3. Select Other Bluetooth Devices.
    Controllers and Bluetooth Devices settings with Other Bluetooth Devices selected. Screenshot.
  4. Select Add Bluetooth Devices.
    Other Bluetooth Devices menu with Add Bluetooth Devices selected. Screenshot.
  5. Your Fire TV will begin searching for nearby Bluetooth-ready devices. Once it appears, select your Bluetooth device from the list to begin the pairing process.
    Add Bluetooth Devices menu with an example device selected in the list. Screenshot.
  6. You will receive an on-screen notification once your Bluetooth device has successfully connected to your Fire TV.
    Device Connected success message in lower right corner. Screenshot.
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