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How to Fix Not Charging on Android Phone or Tablet

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

At times your battery may not accept a charge on your phone. This could be for various reasons.

This guide will take you through troubleshooting this problem.

Android

1 Clean the Charging Port

Power off your device and use a small implement (such as a toothpick) to gently remove any debris that might be lodged in the charging port.

iPhone with the charging port magnified
iPhone with a toothpick being used to clean out the charging port

2 Restart

  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Android Power menu with Restart highlighted.
If the Restart option doesn't show up, tap Power Off instead. Press and hold the power button to turn the device back on.

If the menu doesn't show up, continue holding the power button until the device will turns off.

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At times your battery may not accept a charge on your phone. This could be for various reasons.

This guide will take you through troubleshooting this problem.

Android

Power off your device and use a small implement (such as a toothpick) to gently remove any debris that might be lodged in the charging port.

iPhone with the charging port magnified
iPhone with a toothpick being used to clean out the charging port

  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Android Power menu with Restart highlighted.
If the Restart option doesn't show up, tap Power Off instead. Press and hold the power button to turn the device back on.

If the menu doesn't show up, continue holding the power button until the device will turns off.
  • Try Another Cable

    • If the USB cable you have been using isn't working, try charging your phone using a different cable.
      Mini-USB cable.
  • Try Another Charger

    • If a different lightning cable does not make a difference, try using a different USB charger.
      USB wall adapter.
  • Try a Different Outlet

    • If a different USB charger does not work, attempt to use the chargers and cables you have available in a different power outlet.
  • Try Your Computer's USB Port

    • If none of the above is successful, attempt to charge your device through an available USB port on your computer. If this does begin to charge your device, keep in mind that charging from your computer will take a significantly longer amount of time due to the difference in power output.
      Connect computer to phone via USB.