How to Fix Issues with the Polar Flow App

Introduction

The Polar smart fitness bands and sports watches use the Polar Flow app to synchronize data to your phone or tablet. This guide will help you resolve issues you may encounter with the Polar Flow app.
Polar Logo.

1 OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen

? What type of mobile device do you have?

  1. iOS
  2. Android

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The Polar smart fitness bands and sports watches use the Polar Flow app to synchronize data to your phone or tablet. This guide will help you resolve issues you may encounter with the Polar Flow app.
Polar Logo.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen

The way to show all running apps on an iOS device varies with the model you have:

  • Older iOS devices, up to the iPhone X, still come equipped with a circular home button beneath the screen.
  • Newer iOS devices, beginning with the iPhone X, no longer come equipped with the circular home button beneath the screen.

On iOS Devices with a Home Button

  1. Double-press the Home button quickly.
    Home button highlighted on iOS device.

On iOS Devices Without a Home Button

  1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
    Arrow showing slide direction on iOS screen.
  1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
  1. Open Settings.
    iOS Settings.
  2. Select Bluetooth.
    iOS Bluetooth
  3. Ensure that the Bluetooth toggle is in the On position.
    Bluetooth toggle switch highlighted in iOS settings.

Depending on what iOS device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. Open Settings.
    iOS Settings.
  2. Select Wi-Fi.
    iOS Wi-Fi

    Next to the icon you will see one of following statuses:

    • Off - Wi-Fi feature is disabled
    • Not Connected - Wi-Fi connection is not established
    • [Network Name] - Wi-Fi connection is established
  3. Make sure that the Wi-Fi feature is enabled by flipping the toggle switch to the On position.
    Wi-Fi toggle switch highlighted in iOS settings.
  4. Your iOS device will automatically connect to the closest network you have connected to it in the past. The checkmark indicates you are connected.
    Checkmark highlighted next to Wi-Fi network name in iOS settings.
To Connect to a New Network

If you're connecting to a Wi-Fi network for the first time:

  1. Select the Network Name from the list.
    Wi-Fi networks highlighted in iOS settings.
  2. Enter the Password if required then select Join.
    Wi-Fi Password field and Join button highlighted in iOS settings.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is hidden, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Other...
    Other highlighted in Wi-Fi network list of iOS settings.
  2. Enter the Network Name, choose the Security type, enter the Password then select Join.
    Network Name, Security type, Password fields and Join button highlighted in Wi-Fi connection of iOS settings.
  1. When an update is available the App Store will show a red circle next to it. Open the App Store.
    App Store highlighted on iOS screen.
  2. Choose Updates at the bottom, then choose Update All on the top-right.
    Updates and Update All options highlighted in iOS Updates.
  1. On the main screen of your iOS device, look for the Polar Flow app.
    Polar Flow App.
  2. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
    Removal option highlighted on mobile app icon.
  3. You will be asked whether you want to delete the app. Tap Delete to confirm.
    Delete option highlighted on app uninstall confirmation prompt.
  1. Launch the App Store on your mobile device.
    Apple App Store.
  2. Tap Search in the bottom right corner.
    App Store Search Button.
  3. Search for "Polar Flow" and tap on the found app.
    Keyword highlighted in App Store search.
  4. Tap Get and Install, then Open to use it.
    Get button highlighted in App Store for found app.

On the first launch you'll have to choose how you want to sign in:

  1. First, select Get Started at the bottom of the screen.
    Get Started button highlighted in Polar Flow app.
To Sign in with an Existing Account
  1. Enter the Email address and Password associated with your Polar account, then select Sign In.
    Email and password fields, and Sign In button highlighted in Polar Flow app.
To Create a New Account
  1. Select Create Account at the bottom of the screen.
    Create Account option highlighted in Polar Flow app.
  2. Read the Privacy Notice and put a checkmark to agree with each section then select Next.
    Checkmarks highlighted on Privacy Notice screen of Polar Flow app.
  3. Fill out your Personal Details and choose your Activity Goal. Select Next on each screen to proceed.
    Activity Goal selector and Next button highlighted in Polar Flow app.
  4. Enter your Email address, make up a Password, put a checkmark to the Terms of Use once you read them and select Join Now.
    Email and Password fields, Terms of Use checkbox and Join Now button highlighted in Polar Flow app.
  5. You will receive a verification email to the email address you provided.
    Email verification screen in Polar Flow app.
  6. Go to your email inbox and open up the email you received from Polar, then follow the instructions to verify your account.
  1. Tap Recent Apps at the bottom of the screen.
    Home screen with the Recent Apps button highlighted.

    The Recent Apps button may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to the side to close an app.
    Recent Apps screen with arrows indicating to swipe to the right on an app to close it.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Swipe down from the top of the screen.
    Swipe down
  2. Tap the Bluetooth icon to enable it.
    Bluetooth Enabled
    Bluetooth Enabled
    Bluetooth Disabled
    Bluetooth Disabled

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.
  1. Open the Play Store.
    Play Store.
  2. At the top, choose the three bars on the left of the search line.
    Menu option highlighted in Google Play.
  3. Choose My apps & games at the top.
    My app & games option highlighted in Play Store menu.
  4. Choose Update All.
    Update All option highlighted in Play Store Updates.
  1. Open Apps on your Android device.
    Android Apps.
  2. Look for the Polar Flow app.
    Polar Flow App.
  3. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
    Uninstall option highlighted on Android screen.
  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    App icon turned red when dragged over the Uninstall option.
  5. You will be asked whether you want to uninstall the app. Tap OK to confirm.
    OK option highlighted on app uninstall confirmation prompt.
  1. Launch the Play Store on your mobile device.
    Google Play Store.
  2. Tap in the search box at the top of the screen.
    Google Play Store with Search bar highlighted.
  3. Search for "polar flow" and tap on the found app.
    Keyword highlighted in Google Play search.
  4. Tap Install and then Open to use it.
    Install button highlighted in Play Store for found app.
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