How to Fix Issues with the PlayStation App

Introduction

The Playstation app for mobile devices can assist you in being able to interact with and control your Playstation 4 gaming console. If your mobile device is struggling with the Playstation app, this guide will take you through the process of troubleshooting and configuring the app to get it functioning properly.
Playstation App.

? Do you already have the Playstation app installed on your mobile device?

  1. Yes
  2. No

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

The Playstation app for mobile devices can assist you in being able to interact with and control your Playstation 4 gaming console. If your mobile device is struggling with the Playstation app, this guide will take you through the process of troubleshooting and configuring the app to get it functioning properly.
Playstation App.
To ensure that we configure everything properly, we will completely remove the Playstation app from your mobile device and reconfigure everything from the ground up.

To remove the Playstation app from iOS devices:

  1. From your main screen, locate the Playstation app.
    iOS main screen with PlayStation app. Screenshot.
     
  2. Lightly touch and hold the app until it jiggles or vibrates.
    iOS main screen with PlayStation app that has an X in the upper left corner. Screenshot.
     
  3. Tap X in the upper-left corner of the app.
    iOS main screen with PlayStation app that has an X highlighted in the upper left corner. Screenshot.
     
  4. Tap Delete.
    Delete PlayStation confirmation box with Delete highlighted. Screenshot.

In order for your Playstation 4 console to be able to see and communicate with your mobile device properly, it must be connected to your home network and configured properly.

Helpful tip. Your Playstation 4 can connect to your home network via Wi-Fi, or by being plugged directly into your router via Ethernet cable.


PlayStation App.

  • On your PS4, go to Settings, then PlayStation App Connection Settings.
    PS4 Settings screen with PlayStation App Connection Settings selected. Screenshot.
     
  • Select Add Device.
    PlayStation App Connection Settings with Add Device selected. Screenshot.
     
  • The PS4 will then show a code on the TV screen. This code expires after 5 minutes.
    PS4 displaying 8-digit code to be used with the PlayStation app.
     
  1. Open the App Store.
    Apple App Store icon.
     
  2. Type in "Playstation" in the search bar.
  3. Find the Playstation app in the search results and tap on GET.
    Searching for the PlayStation app on the App store. Screenshot.
     
  4. Tap on Install to start download.
    Install button.
  1. On your mobile device, load the PlayStation App.
    Smartphone with PlayStation App icon selected.
     
  2. Sign into the app with the same PlayStation Network account you signed into your PS4 with. 
  3. After signing in, tap Connect to PS4 across the bottom of the app.
    PlayStation App with Connect to PS4 selected. Screenshot.
     
  4. Enter the number your PS4 should still be displaying from the previous step. Once this is complete, your PS4 and mobile device should be paired and ready to use.
    PlayStation 4 with 8-digit code from previous step. Screenshot.
  1. Open Play Store.
    Google Play Store icon.
     
  2. Type "Playstation" in the search bar and select Playstation
  3. Tap Install to start downloading the app.
    PlayStation App landing page with Install button highlighted. Screenshot.
     
  4. Once installed, tap Open to proceed to the setup.
In order to proceed, your Playstation 4 needs to be connected to your home network.
PlayStation Set Up Internet Connection screen. Screenshot.

If you will be connecting your PlayStation 4 to the internet via a wired connection, you can now connect an Ethernet cable between the LAN port on the rear of the PlayStation 4 and your router or modem.

Ethernet cable plugged into rear PS4 Ethernet port.

To configure your PlayStation 4 to use this wired connection:

  1. From the PlayStation 4 main screen go up to the function area at the top, then go right to the Settings option.
    PS4 main screen with Settings icon selected. Screenshot.

  2. Then go down to Network.
    Settings screen with Network option selected. Screenshot.

  3. Make sure Connect to the Internet is checked then go to Set Up Internet Connection.
    Network settings screen with Set Up Internet Connection option selected. Screenshot.

  4. Select Use a LAN Cable for the way you want to connect to the network.
    Set Up Internet Connection screen with Use a LAN Cable option selected. Screenshot.

  5. Choose Easy for how you want to setup the connection.
    How do you want to set up prompt with Easy and Custom options. Screenshot.

  6. At this point the Ethernet connection should be set up and you can back out or you can make sure the internet connection is established properly by pressing Test Internet Connection.
    Test Internet Connection button. Screenshot.

  7. If the Wi-Fi internet connection was set up successfully, the test results should look like this.
    Internet connection test results.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

To remove the Playstation app from Android devices:

  1. Go to Android Settings, then General, then Application Manager.
    Android settings screen with Application manager selected. Screenshot.
     
  2. Find the Playstation App and tap on it.
    PlayStation App within the Application manager screen.
     
  3. Tap Uninstall.
    PlayStation App info page with Uninstall button selected. Screenshot.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept