How to Fix Issues with the Philips Hue App

Introduction

This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the Philips Hue app on your smartphone or tablet.
Philips Hue app icon

We'll begin with finding out what type of device you are running, followed by a reboot.

? What kind of mobile device do you have?

  1. Android
  2. Apple iOS

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the Philips Hue app on your smartphone or tablet.
Philips Hue app icon

We'll begin with finding out what type of device you are running, followed by a reboot.

  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable.

If you are connected to your home Wi-Fi network, the information goes from your phone, directly to the Hue bridge, making the system respond a lot faster.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

To Check If Your Android Mobile Device Is Connected to Wi-Fi

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is turned On. The Wi-Fi network that you are connected to will say Connected under its name.
    Wi-Fi settings with Wi-Fi On switch and connected network highlighted.
  1. Open the Play Store.
    Play Store.
  2. At the top, choose the three bars on the left of the search line.
    Menu option highlighted in Google Play.
  3. Choose My apps & games at the top.
    My app & games option highlighted in Play Store menu.
  4. Choose Update All.
    Update All option highlighted in Play Store Updates.
Sometimes, the apps running on your Android mobile device can become unstable or behave in unwanted ways. Uninstalling and reinstalling those apps can resolve the encountered issues.
  1. On your Android device, tap on the Apps icon on the main screen.
    Apps icon highlighted on bottom of Android screen.

  2. Look for the Philips Hue icon.
    Philips Hue Icon

  3. Tap and hold the apps icon until you see the Uninstall option show up at the top side of the screen.
    Uninstall option highlighted at top of Android screen.

  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    Mobile app turned red before removal.

  5. You will be asked whether you want to uninstall the app. Tap on OK to confirm.
    App uninstall confirmation query.

Next, download the Philips Hue App for iOS or Android.

Be aware that there are lots of third-party Philips Hue apps available, so when searching for it within the app store or marketplace for your device, you'll want to make sure to download the official Philips app in order to properly set up your lights.

  1. Open Play Store.
    Play Store

  2. Type "Philips Hue" in the search bar.
    Google Play store with Philips Hue in the search box.

  3. Select Philips Hue in the search results.
  4. Click Install to start downloading the app.
    Philips Hue app store page with open highlighted

  5. Once installed, click Open to proceed to the setup. Accept any prompts.
    Philips Hue app store page with open highlighted
  1. Tap to open the Philips Hue app.
    Philips Hue
     
  2. The app will begin searching for nearby Hue bridges.
    Philips Hue app with Searching for Hue bridges message across the top.

  3. When your bridge has been found, tap Set up.
    Philips Hue app with Set up button selected.

  4. To pair your app to the bridge, you must press the sync button on the bridge.
    Philips Hue app with illustration of the Hue Bridge.

  5. Go to your Philips Hue Bridge and press the center sync button.
    Philips Hue Bridge with Sync button in the center. Illustration.

  6. Any rooms that have previously been set up can be seen. You can control the lighting for your rooms here. If you wish, tap the gear icon to begin creating a new room, add new lights or accessories.
    Philips Hue app with Gear icon selected in the upper right.

  7. To create a new room, tap Room setup.
    Philips Hue app with Room Setup selected.

  8. Existing rooms will be shown. Tap the + symbol to add a new room.
    Philips Hue app with existing rooms shown. The plus icon is selected in the lower right.

  9. Give your room a name, select some lights to add to this room and then tap SAVE.
    Philips Hue app with new room setup options.

  10. Your new room will now show up in the room list where you can now control it.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.
  1. In order to control your lights away from home, the Bridge must be connected to a router that has an active internet connection. Note that all 3 lights will be on.
    Philips Hue Bridge with LED lights on.

  2. While you are away from home, you may see the No Hue connection message when trying to control your Philips Hue system.
    Mobile app showing No Hue connection notification.

  3. When you tap the light switch button you may be prompted to Log in.
    Prompt to login to Hue account.

  4. Alternately, you can tap the compass icon and then tap Log in to My Hue.
    Mobile showing options on Compass tab.

  5. Log in with your Hue account credentials. Once logged in you may be prompted to grant access to the Hue app to control your Philips Hue system over the internet. Just on Yes or Allow.
    Mobile app sign in screen.

  6. You may be prompted to tap Yes in order to proceed.
    Mobile app permissions granting query screen.

  7. Out of home connection on an orange ribbon will appear to indicate you are controlling your Philips Hue system over the internet. You may notice some short delay when toggling lights.
    Mobile app showing Out of home connection notification.

  8. Tap the Home tab and begin controlling the lights..
    Mobile app showing Home tab.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable.

If you are connected to your home Wi-Fi network, the information goes from your phone, directly to the Hue bridge, making the system respond a lot faster.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

To Check If Your iOS Mobile Device Is Connected to Wi-Fi

  1. From the main screen of your device, look for and open Settings.
    iOS Settings icon.
  2. With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:
      • Off - the Wi-Fi antenna is currently disabled.
      • Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
      • Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
    Wi-Fi highlighted in iOS settings.
  3. You can also tap on the Wi-Fi field and make sure the Wi-Fi switch is in the On position. The switch should be green in color and will display the network that you are currently connected to directly beneath it with a check mark to the left.
    iOS Wi-Fi menu highlighting the Wi-Fi switch and the currently connected network.
  1. When an update is available the App Store will show a red circle next to it. Open the App Store.
    App Store highlighted on iOS screen.
  2. Choose Updates at the bottom, then choose Update All on the top-right.
    Updates and Update All options highlighted in iOS Updates.
Sometimes, the apps running on your iOS mobile device can become unstable or behave in unwanted ways. Uninstalling and reinstalling those apps can resolve the encountered issues.
  1. On the main screen of your iOS device, look for the Philips Hue icon.
    Philips Hue

  2. Tap on hold the icon until an X shows up on its top left corner. Tap on the X.
    Removal option highlighted on mobile app icon.

  3. You will be asked whether you want to delete the app. Tap on Delete to confirm.
    App removal confirmation query screen.

Next, download the Philips Hue App for iOS or Android.

Be aware that there are lots of third-party Philips Hue apps available, so when searching for it within the app store or marketplace for your device, you'll want to make sure to download the official Philips app in order to properly set up your lights.

  1. Open App Store.
    App Store
     
  2. Type in "Philips Hue" in the search bar.
  3. Select Philips Hue in the search results.
  4. Choose GET and install the app.
    Philips Hue app within the Apple app store, with the get button highlighted.

  5. Open the app to proceed with the setup.
  1. The app will begin searching for nearby Hue bridges.
    Philips Hue app with Searching for Hue bridges message across the top.
  2. When your bridge has been found, tap Set up.
    Philips Hue app with Set up button selected.
  3. To pair your app to the bridge, you must press the sync button on the bridge.
    Philips Hue app with illustration of the Hue Bridge.
  4. Go to your Philips Hue Bridge and press the center sync button.
    Philips Hue Bridge with Sync button in the center.
  5. Next, it's time to set up HomeKit and Siri if you're an iOS user. Tap on Pair bridge at the bottom.
    Philips Hue app with Pair Bridge button selected at the bottom.
  6. Tap on My home at the bottom and give your home a name. Home usually works just fine in this case. Tap on Create home when finished.
    Philips Hue app, with a field for Home name and a Create Home button.
  7. Next, you'll need to scan the accessory setup code that's on the back of the Hue Bridge. Hold your phone up to this code and it will detect it automatically. If you need to, you can enter the code manually.
    Philips Hue app with camera view up top and a Enter code manually button on the bottom.
  8. It's now time for your Hue Bridge to detect all of your Hue light bulbs, so tap on the + icon in the bottom right corner.
    Philips Hue app with plus button selected in the lower right corner.
  9. Tap on Search.
    Philips Hue app with Search button selected.
  10. It will take several minutes for it to find all of your bulbs. If it doesn’t find all of your bulbs, you can tap on the + icon again and then select Add serial number to manually add the bulbs to your setup.
    Philips Hue app with a list of detected bulbs. The next button is selected in the upper right.
  11. Once all of your Hue bulbs are found, the app will prompt you to group them into rooms for easier control. Tap on the + icon in the bottom-right corner on the next page.
    Philips Hue app with plus icon selected.
  12. Tap on the text box at the top and give your first room a name. Tap Save when done.
    Screenshot of Hue app with field for room name in center, and Save button in upper right corner.
  13. Tap on Room type and select the type of room it is.
    Philips Hue app with icons of various room types listed.
  14. Under Light selection, check or uncheck any bulbs that you don’t want associated with this room. Tap Save when done.
    Philips Hue app with a list of bulbs. Next to each bulb there is a checkbox. The save button is in the upper right corner.
  15. Add more rooms if you want by tapping on the + icon at the bottom. Otherwise, tap on Next.
    Philips Hue app with the next button highlighted in the upper right.
  16. The initial setup is complete. Tap on Let's go to begin controlling your Hue lights.
    Philips Hue app with Let's Go button selected.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. From the main screen of your device, look for and open Settings.
    Home screen with setting icon highlighted.
  2. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
    • Off - the Wi-Fi feature is disabled
    • Not Connected - there is no Wi-Fi connection established.
    • the Wi-Fi connections name - there is a Wi-Fi connection already established.
      Settings page with Wi-Fi menu item highlighted.
  3. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
    Wi-Fi settings page with Wi-Fi toggle highlighted and the list of available networks highlighted.
  4. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
    Wi-Fi Settings page with an arrow pointing to a checkmark to the left of the connected network and another arrow pointing to the Wi-Fi symbol in the status bar.
  5. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
    Wi-Fi settings page with an arrow pointing to the padlock representing a secured network.
  6. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
    Wi-Fi settings page with arrow pointing to password field and another arrow pointing to the Join button.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
    Wi-Fi settings page with Other highlighted.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
    Wi-Fi Other Network page with name highlighted and security highlighted.
  9. Choose the type of security the Wi-Fi network has by tapping on it.
    Wi-Fi security page with a list of security protocols.
  10. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
    Wi-Fi Other Network page with arrow pointing to the password field and another arrow pointing to the Join button.
  11. At this point your iOS device should be connected to Wi-Fi.
  1. In order to control your lights away from home, the Bridge must be connected to a router that has an active internet connection. Note that all 3 lights will be on.
    Philips Hue Bridge with LED lights on.

  2. While you are away from home, you may see the No Hue connection message when trying to control your Philips Hue system.
    Mobile app showing No Hue connection notification.

  3. When you tap the light switch button you may be prompted to Log in.
    Prompt to login to Hue account.

  4. Alternately, you can tap the compass icon and then tap Log in to My Hue.
    Mobile showing options on Compass tab.

  5. Log in with your Hue account credentials. Once logged in you may be prompted to grant access to the Hue app to control your Philips Hue system over the internet. Just on Yes or Allow.
    Mobile app sign in screen.

  6. You may be prompted to tap Yes in order to proceed.
    Mobile app permissions granting query screen.

  7. Out of home connection on an orange ribbon will appear to indicate you are controlling your Philips Hue system over the internet. You may notice some short delay when toggling lights.
    Mobile app showing Out of home connection notification.

  8. Tap the Home tab and begin controlling the lights..
    Mobile app showing Home tab.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept