How to Fix Issues with the Onkyo Remote App

Introduction

This guide will help you repair issues with the companion app for your Onkyo TX-NR575.
An Onkyo 575 system.

This guide will cover:

  • Power cycling your devices
  • Checking Wi-Fi
  • Uninstalling the app
  • Reinstalling the app
  • Setting up the app

1 Power Cycle Network and Devices

  1. Unplug the power to all of your Onkyo devices.
    The back of a denon receiver showing the power cord being unplugged from the wall.
  2. Unplug the power to your Gateway or Router.
    The back of a router and modem showing the power cord being unplugged.
  3. Power off your mobile device (Android or IOS).
    A smartphone being turned off.
  4. Plug in the power to your Gateway or Router.
    The back of a modem and router showing the power being plugged in.
  5. Plug in the power to your Onkyo devices.
    The back of a denon receiver showing it being plugged in.
  6. Power on your mobile device (Android or IOS).
    A smartphone being powered on.

? Do you use Android or iOS?

  1. Android
  2. iOS

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This guide will help you repair issues with the companion app for your Onkyo TX-NR575.
An Onkyo 575 system.

This guide will cover:

  • Power cycling your devices
  • Checking Wi-Fi
  • Uninstalling the app
  • Reinstalling the app
  • Setting up the app
  1. Unplug the power to all of your Onkyo devices.
    The back of a denon receiver showing the power cord being unplugged from the wall.
  2. Unplug the power to your Gateway or Router.
    The back of a router and modem showing the power cord being unplugged.
  3. Power off your mobile device (Android or IOS).
    A smartphone being turned off.
  4. Plug in the power to your Gateway or Router.
    The back of a modem and router showing the power being plugged in.
  5. Plug in the power to your Onkyo devices.
    The back of a denon receiver showing it being plugged in.
  6. Power on your mobile device (Android or IOS).
    A smartphone being powered on.

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using Ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your Android device

  1. Swipe down on phone to access quick settings.
    Quick settings.
  2. Swipe down on phone again to get the extended view. Your connected network will show under the Wi-Fi symbol.
    Quick Settings expanded with the connected Wi-Fi network highlighted
The next steps will take you through reinstalling the Onkyo Remote app. First, we'll uninstall the app and then follow up by reinstalling it.

Method 1:

  1. From the home screen, press the menu button.
  2. Locate the Onkyo Remote app.
    Onkyo remote app icon
  3. Press and hold your finger on the app that you wish to uninstall.
  4. Drag it to the icon on the top of your screen where it says "Uninstall".
    Android screen showing the uninstall tab and the onkyo icon.
  5. Tap on OK to confirm your action.
    Android uninstall confirmation.

Method 2:

  1. From the home screen, press the menu button.
  2. Choose Settings.
    Android settings gear icon
  3. Choose Apps.
    Android settings menu with apps selected
  4. Find the Onkyo Remote app, then tap on it.
    Android app settings page showing onkyo icon.
  5. Tap Uninstall.
    Onkyo remote app settings showing uninstall highlighted
  6. Tap on OK to confirm your action.
    Android uninstall confirmation.
  1. Launch the Play Store.
    Google Play store app icon.
  2. Search for Onkyo Remote using the search box located at the top.
  3. Touch the magnifying glass on the on-screen keyboard to search.
    Google Play store app highlighting the magnifying glass button.
  4. On the app's install page, touch INSTALL.
    Google Play store app displaying the Onkyo Remote app, highlighting the install button.
  5. Review the install prompt that pops up. Once done, touch ACCEPT.
  6. Wait for the download to finish. Once done, touch OPEN to launch Onkyo Remote or go back to your apps to access the new app's icon.
  1. Open the Onkyo Remote app.
    Onkyo remote app icon.
  2. The first time you open the app, a small box will appear labeled Device Select. Since we've already prepared our mobile device and Onkyo receiver, the app should display any compatible Onkyo devices that can be paired with the app. Tap on your Onkyo receiver's model number in this box to continue.
    Onkyo remote app device select screen displaying a list of available devices.
  3. After the app successfully connects to your receiver, you will be presented with the main screen of the app. You can now use the app to control your Onkyo receiver.
    Onkyo remote app displaying common controls available after the app is paired with the receiver.

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your iOS device

  1. Tap on the Settings icon from your home screen.
    Settings
  2. Your connected Wi-Fi network will show next to Wi-Fi
    Settings menu with connected Wi-Fi network highlighted.
The next steps will take you through reinstalling the Onkyo Remote app. First, we'll uninstall the app and then follow up by reinstalling it.
  1. From your main screen, locate the Onkyo Remote app.
    Onkyo remote app icon.
  2. Lightly touch and hold the app until it jiggles or vibrates.
  3. Tap X in the upper-left corner of the app.
  4. Tap Delete.
    iOS showing app selected and delete confirmed.
  1. From the main screen, open the App Store.
    Apple app store icon.
  2. At the bottom of the screen, tap on Search.
    Apple app store highlighting the search option.
  3. Type Onkyo Remote on the search bar at the top.
  4. Tap Search to start the search.
    Apple app store highlighting the search button..
  5. Tap the Onkyo Remote App to see its download options.
    Apple app store displaying the Onkyo Remote app, highlighting the get button.
  6. Tap Get.
    Apple app store displaying the Onkyo Remote app, highlighting the get button.
  7. Tap OPEN once the app is installed.
  1. Open the Onkyo Remote app.
    Onkyo remote app icon.
  2. The first time you open the app, a small box will appear labeled Device Select. Since we've already prepared our mobile device and Onkyo receiver, the app should display any compatible Onkyo devices that can be paired with the app. Tap on your Onkyo receiver's model number in this box to continue.
    Onkyo remote app device select screen displaying a list of available devices.
  3. After the app successfully connects to your receiver, you will be presented with the main screen of the app. You can now use the app to control your Onkyo receiver.
    Onkyo remote app displaying common controls available after the app is paired with the receiver.
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