How to Fix Issues with the Nikon SnapBridge App

Introduction

This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the Nikon SnapBridge app, such as the app not launching or not working as intended on your phone or tablet.
Nikon Logo.

1 Restart

  1. Turn off the camera.
    Power switch highlighted on top of Nikon camera.
  2. Wait 10 seconds.
    Wait 10 seconds
  3. Turn the camera back on.

? Test the app. Is the issue resolved?

  1. Yes
  2. No

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This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the Nikon SnapBridge app, such as the app not launching or not working as intended on your phone or tablet.
Nikon Logo.
  1. Turn off the camera.
    Power switch highlighted on top of Nikon camera.
  2. Wait 10 seconds.
    Wait 10 seconds
  3. Turn the camera back on.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
  1. Tap Recent Apps at the bottom of the screen.
    Home screen with the Recent Apps button highlighted.

    The Recent Apps button may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to the side to close an app.
    Recent Apps screen with arrows indicating to swipe to the right on an app to close it.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Swipe down from the top of the screen.
    Swipe down
  2. Tap the Bluetooth icon to enable it.
    Bluetooth Enabled
    Bluetooth Enabled
    Bluetooth Disabled
    Bluetooth Disabled

This app requires location services to be enabled on your device to function properly.

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Scroll down, and select Location.
    Settings with Location highlighted.
  3. Make sure Location services are turned On at the top.
    Location settings with the on off switch highlighted.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.
  1. Open the Play Store.
    Play Store.
  2. At the top, choose the three bars on the left of the search line.
    Menu option highlighted in Google Play.
  3. Choose My apps & games at the top.
    My app & games option highlighted in Play Store menu.
  4. Choose Update All.
    Update All option highlighted in Play Store Updates.
  1. Press and hold the SnapBridge icon till a menu opens up.
    SnapBridge icon highlighted.
  2. Select Uninstall.
    App menu for SnapBridge with Uninstall highlighted.
  3. Select OK.
    Delete dialog with OK highlighted.
  1. Launch the Play Store on your smartphone.
    Google Play Store.
  2. Select the search bar at the top.
    Google Play Store with Search bar highlighted.
  3. Type in "SnapBridge", then select SnapBridge from the list.
    Search with SnapBridge typed in and highlighted.
  4. Select Install.
    SnapBridge App page with Install highlighted.
  5. This app requires extra permissions. When prompted, select Accept.
    SnapBridge extra permissions with Accept highlighted.
  6. Once installed, you can select Open now to open it.
    SnapBridge installed with Open button highlighted.

We will return to the app in a moment, our next step is to enable pairing mode on your camera.

  1. Push the Menu button.
    Camera with Menu button highlighted.
  2. Select Setup.
    Menu with setup highlighted.
  3. Scroll down, and select Connect to Smart Device > Start.
    Connect to smart device with start highlighted.
  1. Launch SnapBridge on your device.
    SnabBridge.
  2. Select Pair with camera.
    napBridge start screen with pair with camera highlighted.
  3. Select digital SLR camera.
    Camera select with digital SLR camera highlighted.
  4. Your phone will locate your camera. Follow the directions on your phone's screen to complete the connection.
    Pairing screen.

The way to show all running apps on an iOS device varies with the model you have:

  • Older iOS devices, up to the iPhone X, still come equipped with a circular home button beneath the screen.
  • Newer iOS devices, beginning with the iPhone X, no longer come equipped with the circular home button beneath the screen.

On iOS Devices with a Home Button

  1. Double-press the Home button quickly.
    Home button highlighted on iOS device.

On iOS Devices Without a Home Button

  1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
    Arrow showing slide direction on iOS screen.
  1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
  1. Open Settings.
    iOS Settings.
  2. Select Bluetooth.
    iOS Bluetooth
  3. Ensure that the Bluetooth toggle is in the On position.
    Bluetooth toggle switch highlighted in iOS settings.

This app requires location services to be enabled on your device to function properly.

  1. Open Settings on your phone or tablet.
    iOS Settings.
  2. Select Privacy.
    Settings with Privacy highlighted.
  3. Select Location Services.
    Privacy settings with Location Services highlighted.
  4. Make sure Location Services is turned On at the top. Look through the list of programs below, and make sure Cam Remote has "While Using" or "Always" selected.
    Location services with the on off switch highlighted.

Depending on what iOS device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. Open Settings.
    iOS Settings.
  2. Select Wi-Fi.
    iOS Wi-Fi

    Next to the icon you will see one of following statuses:

    • Off - Wi-Fi feature is disabled
    • Not Connected - Wi-Fi connection is not established
    • [Network Name] - Wi-Fi connection is established
  3. Make sure that the Wi-Fi feature is enabled by flipping the toggle switch to the On position.
    Wi-Fi toggle switch highlighted in iOS settings.
  4. Your iOS device will automatically connect to the closest network you have connected to it in the past. The checkmark indicates you are connected.
    Checkmark highlighted next to Wi-Fi network name in iOS settings.
To Connect to a New Network

If you're connecting to a Wi-Fi network for the first time:

  1. Select the Network Name from the list.
    Wi-Fi networks highlighted in iOS settings.
  2. Enter the Password if required then select Join.
    Wi-Fi Password field and Join button highlighted in iOS settings.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is hidden, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Other...
    Other highlighted in Wi-Fi network list of iOS settings.
  2. Enter the Network Name, choose the Security type, enter the Password then select Join.
    Network Name, Security type, Password fields and Join button highlighted in Wi-Fi connection of iOS settings.
  1. When an update is available the App Store will show a red circle next to it. Open the App Store.
    App Store highlighted on iOS screen.
  2. Choose Updates at the bottom, then choose Update All on the top-right.
    Updates and Update All options highlighted in iOS Updates.
  1. Press and hold the SnapBridge icon till the icons start vibrating.
    SnapBridge icon highlighted.
  2. Select the delete X in the top left corner of the SnapBridge icon.
    SnapBridge delete icon highlighted.
  3. Select Delete.
    Delete dialog with Delete highlighted.
  1. Open the App Store.
    Apple App Store.
  2. Select Search in the bottom right corner.
    App Store Search Button.
  3. Type in "SnapBridge", then select Search.
    Search bar with SnapBridge entered.
  4. Select Get for SnapBridge.
    SnapBridge app entry with Get highlighted.
  5. Select Open to open the app now, if you wish.
    SnapBridge App Store entry with Open highlighted.

We will return to the app in a moment, our next step is to enable pairing mode on your camera.

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