How to Fix Issues with the Google Home App

Introduction

Google Home has a range of devices under it. This guide will assist with troubleshooting issues that may arise when using Google Home.

Google Home Speakers:

Google Home Speakers

Google Chromecast:

Chromecasts

? Which Google Home device are we having problems with?

  1. Google Home Mini, Google Home, or Google Home Max Speaker
  2. Chromecast Ultra, Chromecast, or Chromecast Audio

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Google Home has a range of devices under it. This guide will assist with troubleshooting issues that may arise when using Google Home.

Google Home Speakers:

Google Home Speakers

Google Chromecast:

Chromecasts

Tap the top of the device, and make sure you see the 4 dots light up. If they don't, make sure the power cable is connected to the back of the speaker, and to the power outlet.
  1. Launch the Google Home app.
    Google Home icon

  2. If you do not see it, it may not be installed.
Before continuing, we need to ensure that your mobile device is connected to the internet.
In the Google Home app, tap the Menu button in the upper-corner, and choose Devices.
  1. Connect your Android or iOS device to the same Wi-Fi network as Google Home.
  2. Open the Google Home app Google Home app icon.
  3. In the top left corner of the Home screen, tap Menu Menu button icon
  4. Tap Cast Screen / audio.
  5. Tap Cast Screen / audio again on the next screen.
  6. In the list, select the device you wish to cast to.
  7. You will hear a tone played on the speaker when it connects and a Disconnect button will appear.
  8. Start playing audio content on your phone or tablet.
  9. If you heard the tone or can cast, the app is now working properly. You can disconnect here and start using it as you normally would.
  1. Unplug the power cord from your Google Home device.
  2. Leave it unplugged for ~1 minute.
  3. Plug the power cord back in.

This action will clear your data from the device and can't be undone. You'll have to set up Google Home and re-link any previously linked home control smart devices such as thermostats, plugs and switches, lights again.

Google HomeGoogle Home
  1. Press and hold the microphone mute button on the back of Google Home for about 15 seconds.
    Mute button highlighted
  2. You'll hear your Google Assistant confirm that it's resetting Google Home.
Google Home MiniGoogle Home Mini
  1. Press and hold the factory reset button located below the power cord on the bottom of Mini for about 15 seconds. Look for a circle etched into the base. 
    Factory reset button
  2. You'll hear your Google Assistant confirm that it's resetting Mini.
  3.   
Google Home MaxGoogle Home Max
  1. Press and hold the factory reset button located near the power cord on the back of Max for about 12 seconds.
    Google Home Max reset button
  2. You'll hear your Google Assistant confirm that it's resetting Max.

The following images depict the Google Home. These steps can also be applied to the Google Home Mini and Google Home Max.

To Setup Your Google Home Device:

  1. Plug the power adapter cord into the base of the Google Home and the power adapter into a power outlet.
  2. Allow it to boot up. You will know it's booted up once it starts talking to you and welcomes you to Google Home.
  3. Open the Google Home app on your mobile device Mobile app icon.
  4. The Google Home app will automatically detect the new device. Tap on Set Up.
    New Device found pop-up in mobile app
  5. If it doesn't detect it, then tap on the Devices icon on the top right corner of the screen.
    Devices icon pointed out in mobile app
  6. On the Devices screen tap on Set Up on the Google Home device card.
    Devices screen in mobile app
  7. The app will let you know the Google Home was found. Tap on Continue.
    Device setup start screen in mobile app
  8. It will disconnect your mobile device from the Wi-Fi network it is connected to and connect it temporarily to the Google Home Wi-Fi hotspot.
    Notification screen about switching Wi-Fi connection
  9. It will need to play a test sound to make sure you connected to the right device. Tap on Play Test Sound.
    Sound testing screen
  10. If you heard the sound confirm it by tapping on I Heard It to continue, otherwise tap on Try Again.
    Sound functionality query screen
  11. Next, you'll have to select the room you want to place the Google Home device in. Check or uncheck the box for sending device usage data to Google and tap on Continue.
    Device location selection screen
  12. Then you'll have to select the Wi-Fi network you want it connected to. Should be the same with the Wi-Fi network your mobile device is connected to as well.
    Wi-Fi network selection screen
  13. The app can retrieve the Wi-Fi password that is saved in your mobile device so you don't have to type it in again. Tap on OK to do that then on Continue.
    Wi-Fi password retrieval query screen
  14. Once you're connected to the Wi-Fi tap on Continue.
    Wi-Fi connection confirmation screen
  15. Next, you'll have to setup the Google Assistant. Go ahead and Sign In with your Google account.
    Assistant setup start screen
  16. Set the location where Google Home is installed to get localized information then tap on Set Location.
    Device location entry screen
  17. Choose whether you want to get notifications about updates on Google Home and tap on Continue.
    E-mail notification toggle screen
  18. Link the music services that you want Google Home to play songs from and select your preferred one to be the default then tap on Continue.
    Music service selection screen
  19. Once the setup is completed you can also take the tutorial to learn how to use your Google Home. Tap on Continue to do so or Skip Tutorial if you're already familiar with how to use it.
    Setup completion screen
  20. Start the tutorial by tapping on Continue. Follow the instructions to learn the basics on using Google Home.
    Tutorial initialization screen
  21. Once done with the tutorial just tap on Finish Tutorial. At this point you can enjoy your Google Home.
    Tutorial completion screen
  1. Open the Google Home app.
    Google Home app icon
  2. Tap on Get Started.
    Introduction page with Get Started highlighted
  3. Confirm which Google Account to use and tap OK.
    Choose Account page with OK highlighted
  4. Tap Next and then tap Allow for permissions that are requested.
    Location Access page with Next highlighted
  5. Google Home will search for Google devices. Pick your device from the list and then click Next.
    Found page with Next highlighted
  6. Tap Yes to confirm you heard noise from the Google Home device you're setting up.
    Did you hear the sound? page with yes highlighted
  7. If prompted, tap the region list and then select your region and then Continue.
  8. Choose a language and tap Next.
  9. Choose the room where your device is located and tap Next.
    Where is the device? page with Next highlighted
  10. Choose the Wi-Fi network you want to connect to and tap Next.
     Connect to Wi-Fi page with Next highlighted
  11. Type you Network Security Key (Wi-Fi Password) and tap Connect.
    Enter Wi-Fi Password page with Next highlighted
  12. Tap Next to setup your Google Assistant.
    Set up your Google Assistant page with Next highlighted
  13. Get personal results with Voice Match by tapping Continue.
    Get personal results with Voice Match page with Continue highlighted
  14. Speak the phrases on the screen and tap Continue when finished.
    Voice Match Complete page with Continue highlighted
  15. Tap Allow if you wish to allow the use of personal results.
    Allow personal results page with Allow highlighted
  16. Enter your address and tap Next.
  17. A summary will appear with options to link media services and payment methods to link to your Google Home. Select which you would like to use and tap Next.
  18. Tap Continue to proceed to the next page.
    Family speaker is ready page with Continue highlighted
  19. Tap Finish Setup to complete setup.
    "Just
In the next steps, we will guide you through connecting your device to the wireless network. We must start by figuring out what type of operating system your device is running (iOS or Android).

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. From the main screen of your device, look for and open Settings.
    Home screen with setting icon highlighted.
  2. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
    • Off - the Wi-Fi feature is disabled
    • Not Connected - there is no Wi-Fi connection established.
    • the Wi-Fi connections name - there is a Wi-Fi connection already established.
      Settings page with Wi-Fi menu item highlighted.
  3. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
    Wi-Fi settings page with Wi-Fi toggle highlighted and the list of available networks highlighted.
  4. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
    Wi-Fi Settings page with an arrow pointing to a checkmark to the left of the connected network and another arrow pointing to the Wi-Fi symbol in the status bar.
  5. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
    Wi-Fi settings page with an arrow pointing to the padlock representing a secured network.
  6. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
    Wi-Fi settings page with arrow pointing to password field and another arrow pointing to the Join button.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
    Wi-Fi settings page with Other highlighted.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
    Wi-Fi Other Network page with name highlighted and security highlighted.
  9. Choose the type of security the Wi-Fi network has by tapping on it.
    Wi-Fi security page with a list of security protocols.
  10. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
    Wi-Fi Other Network page with arrow pointing to the password field and another arrow pointing to the Join button.
  11. At this point your iOS device should be connected to Wi-Fi.
The Google Home app is available for both Android, and iOS (Apple) smartphones and tablets. You can download it directly from the appropriate App Store.
  1. Open Play Store.
    Play Store icon
  2. Type "Google Home" in the search bar and select Google Home.
    Search bar with Google Home highlighted
  3. Tap Install to start downloading the app.
    Google Home app page with Install highlighted
  4. Once installed, tap Open to proceed to the setup.
    Google Home app page with Open highlighted
  1. Open the App Store.
    App Store icon  
  2. Type in "Google Home" in the search bar.
  3. Find Google Home in the search results and tap on GET.
    App Store search with Get highlighted next to Google Home app  
  4. Tap on Install to start download.
    Install button

Make sure the power cable is connected to the back of the speaker, and to the power outlet or a nearby powered USB port (such as on the back of some TVs and Stereo Systems).

Also, make sure the HDMI (for Chromecast Ultra and Chromecast) cable, or audio cable (for Chromecast Audio), is connected to your TV, speakers, or stereo system.

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