How to Fix Issues with Netflix On a Smart TV

Introduction

In This Guide
You'll Learn How To:
  • Fix most common Netflix issues with your Smart TV
Before We Begin:
  • Have a working Netflix account
Netflix Icon

? What issue are you experiencing with Netflix?

  1. "An error occurred loading this content. Try again later."
  2. My password won't work
  3. The language is wrong
  4. The app won't load

We're here to help!

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In This Guide
You'll Learn How To:
  • Fix most common Netflix issues with your Smart TV
Before We Begin:
  • Have a working Netflix account
Netflix Icon
  1. Turn it off by pressing the power button.
    Power button on television
  2. Then unplug it from the power outlet.
    Unplugging plug from wall
  3. Wait for 30 seconds.
  4. Plug it back in then turn the TV back on.

One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.

Your network may consist of one or more of the following networking devices:

Modem

This is the primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 1 or 2 Ethernet ports which connect to a router.
Gateway

This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it
Router

This device allows you to connect multiple devices to your Internet connection using a single external IP address.

  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it.
Switch

This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.

  • These are typically plug and play.
  • This device is not a router.
Access Point

This device will provide wireless access to your existing network.

  • Used to extend the range of your network
  • Usually plugged into a router / gateway via Ethernet connection.
Range Extender

This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.

  • Standalone device plugged into a power source.
  • Usually located 15-30 feet from the router.


Next we will want to power cycle the networking devices.

Modem / Gateway

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Router

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Switch

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.

Access Point / Range Extender

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
What brand of Smart TV do you have?

Element
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LG
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Samsung
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Sony
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TCL
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Westinghouse
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Open your Netflix app and test if it works.
Netflix Icon
  1. Press the Menu button on the TV remote.
    Menu button on rmeote control

  2. Using the navigation arrows on the remote, go downwards and highlight Network then press OK.
    Network option highlighted in menu

  3. Press OK on Network Connection.
    Network connection option highlighted in Network menu

  4. Then press OK on Quick Setup.
    Quick setup button highlighted on Network connection screen

  5. When the Wi-Fi network list is populated, select your network and press OK.
    Wi-Fi network selection list
  6. If required, enter the Wi-Fi password then press the Return button Return button on remote control on the remote. The password is case sensitive.
    Wi-Fi password entry screen

  7. Once the connection is established review the confirmation screen and press OK on Done.
    Wi-Fi connection summary screen

Reset your password by sending yourself a password reset email from Netflix.

  1. Navigate to https://www.netflix.com/LoginHelp.
    https://www.netflix.com/LoginHelp
  2. Type the email tied to your Netflix account and choose how to reset your password.
    Netflix's password reset
  3. Selecting email will send you an email with a link to resetting your password.
  4. Selecting text message will send you a verification code through your cell phone.
  5. Selecting voice call will call your selected number with the verification code needed to reset your password.
  1. Sign in to https://www.netflix.com/ on a computer or mobile browser.
    netflix.com
  2. If prompted, select your profile picture.
    Who's watching? Select Netflix profile. Screenshot.
  3. Visit the Account section of the Netflix website.
    Netflix account tab
  4. Under My Profile, select Language.
    My profile language tab
  5. Select your preferred language.
    Netflix language list
  6. If your preferred language is already selected, select English and sign out, then repeat the steps above.
  7. Return to the device experiencing the issue and sign out and sign back in to save this setting.
  8. Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.
Help us figure out what comes next by selecting your type of TV from the list.

There are two OS types on LG Smart TVs:

  • Using webOS
    webOS interface. Screenshot.
  • Using Netcast
    Netcast interface. Screenshot.
  1. Press the Home/Smart button on your remote to bring up your launcher.
  2. Click the More Apps Button.
    LG Store selected on main screen.
  3. Go to the Netflix app, then click the upward arrow above it.
    Upward arrow highlighted above app icon.
  4. Click the Skull/x symbol.
    Skull symbol highlighted above app icon.
  5. Click Remove, then click OK to confirm the removal.
    App removal confirmation query screen.
  1. Press the Home/Smart button on your remote to bring up your launcher.
  2. Click the More Apps Button.
    LG Store selected on main screen.
  3. Open the LG Content Store App.
    LG Store on TV screen.
  4. Choose Premium.
    Premium option selected in LG Store.
  5. Find Netflix in the LG Content Store, then choose Install.
    LG WebOS netflix install
  1. Press the Home/Smart button on your remote, then select Premium Apps.
    Premium Apps icon highlighted on home screen.
  2. There are four colored buttons on your remote, press the Green button to access option.
    Green button highlighted on remote control.
  3. Choose Deactivation to be signed out of Netflix. All saved login information will be erased.
    Apps deactivation option highlighted on screen.
  4. Choose Initialization of Premium.
    Initialization of Premium option highlighted on screen.
  5. Choose Yes to continue.
    Initilization of Premium confirmation query screen.
  6. Wait for the TV to restart.
    TV restart notification on screen.
  1. Press the Home/Smart button on your remote, then select Premium Apps.
    Premium icon highlighted on home screen.
  2. Open Netflix, then Sign-in if the app requires it.
    LG Netcast netflix icon
  3. If there's an available update on your Premium Apps, your TV will download and install it automatically.

Deactivate

  1. Launch the Netflix app.
    Netflix Icon
  2. Locate the arrow buttons on your remote.
    Panasonic remote directional buttons
  3. Enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
    Panasonic Netflix deactivation sequence
  4. Select Deactivate.
    The deactivate button for netflix

Reactivate

  1. Launch the Netflix App if needed.
    Netflix Icon
  2. Select Member Sign In.
    Panasonic Netflix sign in
  1. Press the Smart Hub or Home button from your remote.
    Smart hub button on remote.
  2. Select APPS.
    Apps menu. Screenshot.
  3. Select Settings.
    Apps menu with Settings selected. Screenshot.
  4. Select Netflix.
  5. Select Delete option.
    Samsung deleting Netflix
  6. Select Delete to confirm.
    Samsung TV deleting an app
  1. Press the Smart Hub button from your remote.
    Smart hub button on remote
  2. Select Apps.
    Apps menu. Screenshot.
  3. Search for the app you want to install by selecting Magnifying glass icon.
    Apps menu with Search selected. Screenshot.
  4. Type "Netflix", then select Done.
    App search box. Screenshot.
  5. Select Download.
  6. Once the download completes, select Open to use Netflix.
  1. From the Home menu, select Google Play Store.
    Home menu
  2. Select Settings.
    Google Play Store menu with Settings highlighted
  3. Select My apps.
    My apps menu
  4. Choose Netflix.
  5. Select Uninstall.
    Netflix being removed
  6. Select OK to confirm.
    Uninstall confirmation screen
  1. From the Home menu, select Google Play Store.
    Home menu
  2. Find Netflix through categories or by searching the app's name.
    Google Play store with categories
  3. Select Netflix.
  4. Select Install.
    Sony Smart TV installing Netflix
  5. Select Accept to start the installation process.
    Netflix being installed
  6. After Netflix has installed it will appear on the Home menu.
  1. Press the Home button on the remote control.
    Home button highlighted on Roku remote.
  2. Go right then navigate to Netflix.
    Roku TV home screen.
  3. Press the Options button on Netflix.
    Options button highlighted on Roku remote.
  4. Highlight Manage subscription and press OK.
    Roku TV channel subscription management option.
  5. Highlight Cancel subscription and press OK.
    Roku TV channel subscription cancellation.
  6. You will be informed for how long your subscription will last after you cancel it. Confirm your choice by highlighting Cancel subscription and pressing OK.
    Roku TV channel subscription cancellation confirmation.
  7. You will get a confirmation message that the subscription was cancelled. Press OK.
    Roku TV channel subscription cancellation confirmation.
  8. Whether you wish to remove Netflix right away or when the subscription expires, you have to press the Options button on the highlighted channel.
    Options button highlighted on Roku remote.
  9. Highlight Remove channel and press OK.
    Roku TV channel removal option.
  10. Confirm your choice by highlighting Remove and pressing OK.
    Roku TV channel removal confirmation.
  11. Netflix will be removed from your Roku TV.
    Roku TV channel removal progress.
  1. Press the Home button on the remote control.
    Home button highlighted on Roku remote.
  2. Push Left < on your remote, select Streaming Channels.
    Roku homepage with Streaming Channels highlighted.
  3. Select Search Channels.
    Streaming Channels with search highlighted.
  4. Search for Netflix, then push Right > on your remote.
    search with text entry highlighted.
  5. Select Netflix.
    Example search result with channel selected.
  6. Select Add channel.
    Channel info with add channel highlighted.
  7. A brief message will appear, letting you know Netflix is added to the end of your home screen, and you can move it using the Option * menu. Select OK.
    Information dialog with OK highlighted.
  1. Press the VIA key on the remote. Doing this will bring App Dock on the screen.
    VIA key
  2. Highlight Netflix by scrolling with the remote control directional buttons.
    Directional buttons highlighted
  3. Press the Yellow Button on the remote.
    Remote with yellow button highlighted
  4. This will bring up options for Netflix, select Delete Delete App then confirm.
    Move Bookmark screen with Delete App highlighted
  1. Press the VIA key on the remote.
    VIA key
  2. Select CONNECTED TV STORE.
    Connected TV Store Highlighted
  3. Choose All Apps.
    All Apps highlighted
  4. Navigate through the list of Apps and press OK on Netflix to bring up the option to install it.
    Remote with OK button highlighted
  5. Select Install Install App which is often located in the lower-left corner of the screen.
    Movie App with Install App highlighted
  1. Use the Arrows on the Remote Control to navigate and highlight your choices then press OK to confirm them.
    Navigation buttons on remote control
  2. From the main screen, go into TV Settings and then select App Settings.
    TV screen with highlighted options
  3. Select Deactivate App.
    TV ppp settings menu
  4. Once deactivated, reactivate the app.
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