How to Fix Issues with Netflix On a PlayStation 4

Introduction

In This Guide
You'll Learn How To:
  • Fix most common Netflix issues with your PlayStation 4.
Before We Begin:
  • Have a working Netflix account.
Netflix Icon

? What issue are you experiencing with Netflix?

  1. "An error occurred loading this content. Try again later."
  2. My password won't work
  3. The language is wrong
  4. The app won't load

We're here to help!

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In This Guide
You'll Learn How To:
  • Fix most common Netflix issues with your PlayStation 4.
Before We Begin:
  • Have a working Netflix account.
Netflix Icon

Turn off your PlayStation 4 and turn it back on after a few seconds to restart it.

To turn off your PlayStation 4

  1. Press and hold the power button on the console for at least 7 seconds. The system will beep twice and then turn off.
    PS4 power button

One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.

Your network may consist of one or more of the following networking devices:

Modem

This is the primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 1 or 2 Ethernet ports which connect to a router.
Gateway

This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it
Router

This device allows you to connect multiple devices to your Internet connection using a single external IP address.

  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it.
Switch

This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.

  • These are typically plug and play.
  • This device is not a router.
Access Point

This device will provide wireless access to your existing network.

  • Used to extend the range of your network
  • Usually plugged into a router / gateway via Ethernet connection.
Range Extender

This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.

  • Standalone device plugged into a power source.
  • Usually located 15-30 feet from the router.


Next we will want to power cycle the networking devices.

Modem / Gateway

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Router

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Switch

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.

Access Point / Range Extender

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  1. Press the PS logo button on your controller.
    DualShock 4 Controller with PS button highlighted.
  2. Push Up on your controller to access the Function menu.
    Function Menu.
  3. Select Settings.
    Function Menu with Settings highlighted.
  4. Select Network.
    Settings with Network highlighted.
  5. Select Test Internet Connection.
    Network menu with Test Internet Connection highlighted.
  6. The test should only take a few moments. The first 3 lines are the most important, Obtain IP Address, Internet Connection, and PlayStation Network Sign-in. Make sure all 3 say Successful.
    Network connection with first 3 lines highlighted.
Open your Netflix app and test if it works.
Netflix Icon
To connect your PlayStation 4 to the Wi-Fi network, follow the below steps:
  1. From the PlayStation 4 main screen go up to the function area at the top, then go right to the Settings option.
    settings highlighted on the main menu

  2. Then go down to Network.
    network highlighted on settings menu

  3. Make sure Connect to the Internet is checked then go to Set Up Internet Connection.
    setup internet connection highlighted on Network menu

  4. Select Use Wi-Fi for the way you want to connect to the network.
    Use Wi-Fi is highlighted on screen

  5. Choose Easy for how you want to setup the connection.
    Easy highlighted on internet connection screen

  6. Wait for the list of Wi-Fi networks to show up, then pick the one you want to connect to. Wi-Fi networks showing a padlock symbol are secured and require a password to connect.
    list of wifi networks with one of the example networks selected

  7. If you chose to connect to a secured Wi-Fi network, then type in the connection password using the on-screen keyboard and select Done then press OK.
    page asking for Wi-Fi password and shows virtual keyboard

  8. At this point the Wi-Fi connection should be set up and you can back out or you can make sure the Internet connection is established properly by pressing Test Internet Connection.
    Internet settings updated with test internet connection highlighted

  9. If the Wi-Fi internet connection was set up successfully, the test results should look like this.
    summary of your network connection

Reset your password by sending yourself a password reset email from Netflix.

  1. Navigate to https://www.netflix.com/LoginHelp.
    https://www.netflix.com/LoginHelp
  2. Type the email tied to your Netflix account and choose how to reset your password.
    Netflix's password reset
  3. Selecting email will send you an email with a link to resetting your password.
  4. Selecting text message will send you a verification code through your cell phone.
  5. Selecting voice call will call your selected number with the verification code needed to reset your password.
  1. Sign in to https://www.netflix.com/ on a computer or mobile browser.
    netflix.com
  2. If prompted, select your profile picture.
    Who's watching? Select Netflix profile. Screenshot.
  3. Visit the Account section of the Netflix website.
    Netflix account tab
  4. Under My Profile, select Language.
    My profile language tab
  5. Select your preferred language.
    Netflix language list
  6. If your preferred language is already selected, select English and sign out, then repeat the steps above.
  7. Return to the device experiencing the issue and sign out and sign back in to save this setting.
  8. Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.
  1. From the PS4 home screen.
  2. Navigate to the TV & Video section and highlight Netflix.
    Playstation tv and video app
  3. Press the Options button on the PlayStation controller.
    PS4 controller options button
  4. Select Delete.
    PS4 delete option
  5. Select OK.
  1. Open the Playstation Store.
    Playstation Store being opened
  2. Search for "Netflix" on the PlayStation Store.
  3. Select Download.
    Netflix in the playstation store
  4. Return to the main PlayStation hub.
  5. Select TV and Video.
    Playstation tv and video app
  6. Select Netflix from the content area, then choose Start.
  7. Sign in when prompted.
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