How to Fix Issues on WiZ Smart Lights

Introduction

In This Guide
You'll Learn:
  • How to troubleshoot basic issues you might be experiencing with your WiZ smart lights.
Before We Begin:
  • Be prepared to test your smart lights when prompted to see if the issue you're experiencing has been resolved.

1 OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen

? What type of mobile device do you have?

  1. Adnroid
  2. iOS

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In This Guide
You'll Learn:
  • How to troubleshoot basic issues you might be experiencing with your WiZ smart lights.
Before We Begin:
  • Be prepared to test your smart lights when prompted to see if the issue you're experiencing has been resolved.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

To Check If Your Android Mobile Device Is Connected to Wi-Fi

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is turned On. The Wi-Fi network that you are connected to will say Connected under its name.
    Wi-Fi settings with Wi-Fi On switch and connected network highlighted.
  1. Tap Recent Apps at the bottom of the screen.
    Home screen with the Recent Apps button highlighted.

    The Recent Apps button may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to the side to close an app.
    Recent Apps screen with arrows indicating to swipe to the right on an app to close it.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.

There are three different types of WiZ smart lights: bulbs, lamps and projectors. Here's how to reboot each one of them:

To Reboot a Smart Bulb

  1. Turn off the main power, or unplug the lamp that your smart bulb is plugged into.
    Light switch turned off
  2. Wait 10 seconds.
    Wait 10 Seconds
  3. Turn the power back on, or plug the lamp back in.
    Light switch on.
  4. Wait one minute for the smart bulb to reconnect to the network.
    Wait 60 Seconds

To Reboot a Smart Lamp or Projector

  1. Unplug the unit from the power outlet.
    Unplugging from outlet.
  2. Wait 10 seconds.
    Wait 10 Seconds
  3. Plug the unit back into the power outlet.
    Plug into outlet.
  4. Wait one minute for the unit to reconnect to the network.
    Wait 60 Seconds
  1. Unplug the power cord from your router.
    Router with unplugged power cable
  2. Ensure that all the lights went off.
  3. Wait ten seconds.
    Wait 10 seconds
  4. Plug the power cord back into your router.
  5. Wait up to a minute for the connections to be re-established.
    Wait 60 Seconds

There are three types of WiZ smart lights: bulbs, lamps and projectors. They can all be reset in the same way:

  1. Start with the light turned off.
  2. Toggle the light on and back off again five times in a row.
    In-line power switch.
  3. The light should start pulsing white or blue, meaning it's been reset and is in pairing mode.

    If the reset is unsuccessful, you may need to try again.

     
  1. Launch the WiZ app on your mobile device.
    WiZ App.
  2. Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do.
    Add a device and plus buttons highlighted in WiZ app.
  3. Choose Light as the device type.
    Light button highlighted in device type selection screen of WiZ app.
  4. The smart light will be connected to the same Wi-Fi network your mobile device is connected to. Enter your Wi-Fi password if asked, then tap Continue.
    Wi-Fi password entry field and Continue button highlighted in WiZ app.
  5. We've already reset the smart light before, so you can tap Start.
    Start button highlighted in smart light setup of WiZ app.
  6. Wait for your smart light to populate within the WiZ app, then tap Finish.
    Finish option highlighted in smart light setup of WiZ app.
  7. Choose an icon that best represents the fixture your smart light is installed in, then tap Save.
    Icons choices and Save option highlighted in smart light setup of WiZ app.
  8. Your smart light has been re-added into the WiZ app. The app should now be able to control it.
    New light added to the WiZ app.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

To Check If Your iOS Mobile Device Is Connected to Wi-Fi

  1. From the main screen of your device, look for and open Settings.
    iOS Settings icon.
  2. With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:
      • Off - the Wi-Fi antenna is currently disabled.
      • Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
      • Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
    Wi-Fi highlighted in iOS settings.
  3. You can also tap on the Wi-Fi field and make sure the Wi-Fi switch is in the On position. The switch should be green in color and will display the network that you are currently connected to directly beneath it with a check mark to the left.
    iOS Wi-Fi menu highlighting the Wi-Fi switch and the currently connected network.

The way to show all running apps on an iOS device varies with the model you have:

  • Older iOS devices, up to the iPhone X, still come equipped with a circular home button beneath the screen.
  • Newer iOS devices, beginning with the iPhone X, no longer come equipped with the circular home button beneath the screen.

On iOS Devices with a Home Button

  1. Double-press the Home button quickly.
    Home button highlighted on iOS device.

On iOS Devices Without a Home Button

  1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
    Arrow showing slide direction on iOS screen.
  1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.

Depending on what iOS device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. Open Settings.
    iOS Settings.
  2. Select Wi-Fi.
    iOS Wi-Fi

    Next to the icon you will see one of following statuses:

    • Off - Wi-Fi feature is disabled
    • Not Connected - Wi-Fi connection is not established
    • [Network Name] - Wi-Fi connection is established
  3. Make sure that the Wi-Fi feature is enabled by flipping the toggle switch to the On position.
    Wi-Fi toggle switch highlighted in iOS settings.
  4. Your iOS device will automatically connect to the closest network you have connected to it in the past. The checkmark indicates you are connected.
    Checkmark highlighted next to Wi-Fi network name in iOS settings.
To Connect to a New Network

If you're connecting to a Wi-Fi network for the first time:

  1. Select the Network Name from the list.
    Wi-Fi networks highlighted in iOS settings.
  2. Enter the Password if required then select Join.
    Wi-Fi Password field and Join button highlighted in iOS settings.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is hidden, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Other...
    Other highlighted in Wi-Fi network list of iOS settings.
  2. Enter the Network Name, choose the Security type, enter the Password then select Join.
    Network Name, Security type, Password fields and Join button highlighted in Wi-Fi connection of iOS settings.
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