How to Fix Issues on Philips Hue Lights

Introduction

Philips Hue provides a smart, convenient way to control your lights from your smart devices. This guide will help you resolve most basic problems you may have with your lighting system quickly.
Before You Begin:
  • Be in-view of your smart light.
  • Have your smartphone with the Philips Hue app installed available
Installing the Philips Hue App
Philips Hue

? What part of your Philips Hue system are you having problems with?

  1. Device won't respond or shows Unreachable
  2. Device doesn't respond sometimes, but works other times
  3. Devices don't respond quickly
  4. Lights go on and off on their own

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Philips Hue provides a smart, convenient way to control your lights from your smart devices. This guide will help you resolve most basic problems you may have with your lighting system quickly.
Before You Begin:
  • Be in-view of your smart light.
  • Have your smartphone with the Philips Hue app installed available
Installing the Philips Hue App
Philips Hue
Your Philips Hue lights require power to be left on for them to work.

Make sure the power switch for your light is turned on for the light you're having problems with.
Light Switch On

  1. Open the Hue app on your smartphone or tablet, and make sure you can switch your lights On and Off using the switches on the right.
    Philips Hue
    Hue home screen with light switch highlighted.
  2. Select Settings, then select Light setup.
    Hue Settings with Light setup highlighted.
  3. Make sure none of your lights show errors.
    Light setup with no errors shown.
  1. Turn Off the power switch to the device you're having problems with.
    Light Switch Off
  2. Unplug the power cable from the back of your Hue Hub.
    Hue Bridge with power port highlighted.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Plug in the power cable to your Hue Hub.
    Hue Bridge with power port highlighted.
  5. Turn On the power switch to the device you're having problems with.
    Light Switch On
  6. Wait two minutes while your Hue system starts back up.
    Wait two minutes
  1. Open the Hue app, select Settings at the bottom, then select Software update.
    Philips Hue
    Hue Settings with Software update highlighted.
  2. Your Hue bridge will check the version on each of your lights, as well as its own firmware to what's available online. This process can take some time, and the screen will change automatically when done.
    Hue software update in progress.
  3. Any updates available will be shown here.
    Hue Software Updates screen.

If you want, you can also enable automatic updates so you don't need to check again.

Automatic Updates
  1. Select Automatic Update.
    Hue Updates with Automatic update highlighted.
  2. Set the slider to the right for On. Choose a time of day for your Hue system to automatically check for updates.
    Hue Automatic update with switch and time highlighted.
    Your lights may respond slowly at this time of day if there's an update available. It's recommended to set this to check when you're usually asleep or at work, or otherwise very unlikely to use your Hue lighting system.
  1. Open the Hue app on your smartphone or tablet, and make sure you can switch your lights On and Off using the switches on the right.
    Philips Hue
    Hue home screen with light switch highlighted.
  2. Select Settings, then select Light setup.
    Hue Settings with Light setup highlighted.
  3. Make sure none of your lights show errors.
    Light setup with no errors shown.

The problem you have encountered indicates a more low-level problem with your Hue system. Factory resetting your system may help resolve this problem.

Factory Reset Philips Hue
You will need to re-setup your Philips Hue system after factory resetting it.
Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable.

If you are connected to your home Wi-Fi network, the information goes from your phone, directly to the Hue bridge, making the system respond a lot faster.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Open the Hue app on your smartphone or tablet, and make sure you can switch your lights On and Off using the switches on the right.
    Philips Hue
    Hue home screen with light switch highlighted.
  2. Select Settings, then select Light setup.
    Hue Settings with Light setup highlighted.
  3. Make sure none of your lights show errors.
    Light setup with no errors shown.
  1. Turn Off the power switch to the device you're having problems with.
    Light Switch Off
  2. Unplug the power cable from the back of your Hue Hub.
    Hue Bridge with power port highlighted.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Plug in the power cable to your Hue Hub.
    Hue Bridge with power port highlighted.
  5. Turn On the power switch to the device you're having problems with.
    Light Switch On
  6. Wait two minutes while your Hue system starts back up.
    Wait two minutes
  1. Open the Hue app, select Settings at the bottom, then select Software update.
    Philips Hue
    Hue Settings with Software update highlighted.
  2. Your Hue bridge will check the version on each of your lights, as well as its own firmware to what's available online. This process can take some time, and the screen will change automatically when done.
    Hue software update in progress.
  3. Any updates available will be shown here.
    Hue Software Updates screen.

If you want, you can also enable automatic updates so you don't need to check again.

Automatic Updates
  1. Select Automatic Update.
    Hue Updates with Automatic update highlighted.
  2. Set the slider to the right for On. Choose a time of day for your Hue system to automatically check for updates.
    Hue Automatic update with switch and time highlighted.
    Your lights may respond slowly at this time of day if there's an update available. It's recommended to set this to check when you're usually asleep or at work, or otherwise very unlikely to use your Hue lighting system.
  1. Open the Hue app on your smartphone or tablet, and make sure you can switch your lights On and Off using the switches on the right.
    Philips Hue
    Hue home screen with light switch highlighted.
  2. Select Settings, then select Light setup.
    Hue Settings with Light setup highlighted.
  3. Make sure none of your lights show errors.
    Light setup with no errors shown.

The problem you have encountered indicates a more low-level problem with your Hue system. Factory resetting your system may help resolve this problem.

Factory Reset Philips Hue
You will need to re-setup your Philips Hue system after factory resetting it.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
To continue, it is recommended to connect your mobile device to Wi-Fi first.
Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.

Hue has the ability to allow those with access to setup special schedules and routines. It's possible a routine was created in error, or by another person using the system.

It's recommended to check each area of your routines in order to verify none were set in error.

  1. Open Hue, and select Routines.
    Philips Hue
    Hue with Routines highlighted

Select each area in turn to disable or delete the options set that you do not want to activate.

Home and awayHome & Away
  1. Select Home & Away, and turn off location aware.
    Home and away
    Hue Home and Away with location aware off.

This stops your lights from going on and off if there's a problem with the GPS detection on your smartphone.

Wake upWake Up
  1. Select Wake up, and turn off each option.
    Wake up
    Hue Wake up with option switch highlighted.

This stops your lights from going on and off from an accidental wake-up scheduled.

Go to sleepGo To Sleep
  1. Select Go to sleep and turn off each option.
    Go to sleep
    Go To Sleep with switch highlighted.

This stops your lights from going off from a mistakenly set sleep schedule.

Other routinesOther Routines
  1. Select Other routines and turn off each routine.
    Other routines
    Hue Other Routines with switch highlighted

This prevents your lights from going on or off because of a mistakenly set routine.

TimersTimers
  1. Select Timers, and make sure no timers are running. If they are, Stop them.
    Timers
    Hue Timers with Start button highlighted.

This prevents your lights from going on or off because of a mis-configured timer.

From other appsFrom Other Apps
  1. Select From other apps and turn off all schedules and timers.
    From other apps
    Hue From other apps with switch highlighted.

This prevents your lights from going on or off because another linked system to your Hue being misconfigured and causing problems.

  1. Open the Hue app on your smartphone or tablet, and make sure you can switch your lights On and Off using the switches on the right.
    Philips Hue
    Hue home screen with light switch highlighted.
  2. Select Settings, then select Light setup.
    Hue Settings with Light setup highlighted.
  3. Make sure none of your lights show errors.
    Light setup with no errors shown.
  1. Turn Off the power switch to the device you're having problems with.
    Light Switch Off
  2. Unplug the power cable from the back of your Hue Hub.
    Hue Bridge with power port highlighted.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Plug in the power cable to your Hue Hub.
    Hue Bridge with power port highlighted.
  5. Turn On the power switch to the device you're having problems with.
    Light Switch On
  6. Wait two minutes while your Hue system starts back up.
    Wait two minutes
  1. Open the Hue app, select Settings at the bottom, then select Software update.
    Philips Hue
    Hue Settings with Software update highlighted.
  2. Your Hue bridge will check the version on each of your lights, as well as its own firmware to what's available online. This process can take some time, and the screen will change automatically when done.
    Hue software update in progress.
  3. Any updates available will be shown here.
    Hue Software Updates screen.

If you want, you can also enable automatic updates so you don't need to check again.

Automatic Updates
  1. Select Automatic Update.
    Hue Updates with Automatic update highlighted.
  2. Set the slider to the right for On. Choose a time of day for your Hue system to automatically check for updates.
    Hue Automatic update with switch and time highlighted.
    Your lights may respond slowly at this time of day if there's an update available. It's recommended to set this to check when you're usually asleep or at work, or otherwise very unlikely to use your Hue lighting system.
  1. Open the Hue app on your smartphone or tablet, and make sure you can switch your lights On and Off using the switches on the right.
    Philips Hue
    Hue home screen with light switch highlighted.
  2. Select Settings, then select Light setup.
    Hue Settings with Light setup highlighted.
  3. Make sure none of your lights show errors.
    Light setup with no errors shown.

The problem you have encountered indicates a more low-level problem with your Hue system. Factory resetting your system may help resolve this problem.

Factory Reset Philips Hue
You will need to re-setup your Philips Hue system after factory resetting it.
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