How to Fix Hardware Issues on a Chromebook

Introduction

This guide will take you through troubleshooting common hardware issues with your Chromebook.

Chromebook

? What kind of issues are you having?

  1. Battery Won't Charge
  2. Bluetooth Won't Work
  3. Camera Doesn't Work
  4. Keyboard Doesn't Work
  5. Touchscreen Doesn't Work
  6. Display Won't Work
  7. Sound Doesn't Work
  8. Wi-Fi Doesn't Work
  9. Performance is Poor
  10. Touchpad Doesn't Work

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This guide will take you through troubleshooting common hardware issues with your Chromebook.

Chromebook

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of the chromebook user menu
  2. Select the Power symbol. Your Chromebook will turn off.
    Screenshot of the user menu highlighting the power button in the center bottom
  3. Wait 10 seconds.
  4. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.
  1. Plug in the power adapter to your Chromebook, and the wall.
    Picture of a chromebook power adapter plugged in
  2. Allow it to charge for at least 30 minutes.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of the chromebook user menu
  2. Select the Power symbol. Your Chromebook will turn off.
    Screenshot of the user menu highlighting the power button in the center bottom
  3. Wait 10 seconds.
  4. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    Profile Picture highlighted
  2. Select the Power symbol. Your Chromebook will turn off.
    Power button highlighted
  3. Wait 10 seconds.
  4. Press and hold the Refresh key on your keyboard, then push Power. Release the Refresh key.
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