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How to Fix Greyed out Options Menu Samsung Smart TV

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Sometimes while browsing your television you'll notice greyed out options. When you try to select those options you may receive a message that the function isn't available. This guide will help you resolve that issue and let you use those options again.

Samsung tv showing options greyed out

1 Close the Smart Hub App

Samsung's Smart Hub app will block some menu options while it is open. Let's go ahead and close it.

Hold down the Back or Return button until your television returns to the previous screen. This should mean your previously opened app has closed.
Samsung remote showing the return button highlighted

? With the app closed, can you use those menu items now?

  1. Yes
  2. No

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Sometimes while browsing your television you'll notice greyed out options. When you try to select those options you may receive a message that the function isn't available. This guide will help you resolve that issue and let you use those options again.

Samsung tv showing options greyed out

Samsung's Smart Hub app will block some menu options while it is open. Let's go ahead and close it.

Hold down the Back or Return button until your television returns to the previous screen. This should mean your previously opened app has closed.
Samsung remote showing the return button highlighted

  1. Turn it off by pressing the Power button on the unit itself or on the remote.
    Power Symbol.
  2. Then unplug it from the power outlet.
    Power cable being unplugged from power outlet.
  3. Wait for 10 seconds.
  4. Plug it back in then turn the TV back on from the Power button.
    Power Symbol.