How to Fix Google Chrome if it Crashes or Won't Open

Introduction

We use our computers increasingly online, utilizing the web browser for more and more of our daily tasks. When the browser isn't working right, it can become incredibly frustrating. This guide will take you through the steps to get Chrome back working properly on your computer.

Chrome browser showing Chrome logo.

1 OS Choice

There are 2 main Operating Systems for personal computers currently available, Windows and macOS.

Windows
Windows runs on computers produced by multiple companies, such as Lenovo, Asus, Dell, Toshiba, Hewlett Packard, Acer, and Sony.Windows 10
macOS
Apple is the only company that makes macOS computers.macOS Mojave

? What Operating System are you using?

  1. Windows
  2. macOS

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We use our computers increasingly online, utilizing the web browser for more and more of our daily tasks. When the browser isn't working right, it can become incredibly frustrating. This guide will take you through the steps to get Chrome back working properly on your computer.

Chrome browser showing Chrome logo.

There are 2 main Operating Systems for personal computers currently available, Windows and macOS.

Windows
Windows runs on computers produced by multiple companies, such as Lenovo, Asus, Dell, Toshiba, Hewlett Packard, Acer, and Sony.Windows 10
macOS
Apple is the only company that makes macOS computers.macOS Mojave

Sometimes Chrome can get stuck as it launches. Forcing it to quit and restarting it usually fixes this problem.

  1. On your keyboard, press the Control, Alt, and Delete keys at the same time.
    PC Desktop Keyboard with Ctrl-Alt-Del highlighted.
  2. Select Task Manager.
    Ctrl-Alt-Del screen with Task Manager highlighted.
  3. Select More details.
    Task Manager with More details highlighted.
  4. Select any entries named Google Chrome or chrome.exe, then select End task.
    Task Manager with Google Chrome and End task highlighted.
  1. Open your browser, and visit the website you had problems with at the start.
    Google Chrome.
  2. Make sure the page loads properly, and try following a few of the links from the page.
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
  1. Open your browser, and visit the website you had problems with at the start.
    Google Chrome.
  2. Make sure the page loads properly, and try following a few of the links from the page.
  1. Open Google Chrome.
    Google Chrome.
  2. Select the Menu button located in the top right corner of the window.
    Menu.
  3. Select Settings.
    Chrome Menu with Settings highlighted.
  4. Scroll to the bottom of the page, then select Advanced.
    Chrome Settings with Advanced highlighted.
  5. Under Privacy and security, select Clear browsing data.
    Advanced Settings with Clear browsing data highlighted.
  6. For Time range, select All time. Make sure all three check boxes are checked, then select Clear data.
    Clear browsing data with Time range, check boxes, and Clear data highlighted.

By default, Chrome will run in the background to provide faster access. If it runs out of memory, though, this can end up causing a problem. Quitting and restarting Chrome can often resolve these problems.

  1. Select the menu in the top-right corner.
    Menu.
  2. Select Exit at the bottom.
    Chrome menu with Exit highlighted.
  1. Open your browser, and visit the website you had problems with at the start.
    Google Chrome.
  2. Make sure the page loads properly, and try following a few of the links from the page.

Extensions provide extra features to Chrome. Sometimes, these Extensions are not coded well, break after a Chrome update, or because they change the way Chrome works in a malicious way to show you advertisements.

Disabling or removing unneeded or unwanted Extensions can help resolve these problems.

It is recommended to delete all unwanted Extensions, then disable all other Extensions, then test the browser, then enable your wanted extensions one by one, testing each time to find the extension that's causing problems.
  1. Open Google Chrome.
    Google Chrome
  2. Select the Menu in the top right corner. Then, point to More tools, and select Extensions.
    Menu
    Chrome menu with More tools and Extensions highlighted.
Toggle OffDisable an Extension
  1. Select the toggle in the bottom right of the extension.
    Extension with Toggle highlighted.
Repeat this for each extension you want to disable.
DeleteDelete an Extension
  1. Select Remove for the extension.
    Extension with Remove highlighted.
  2. Select Remove to confirm.
    Remove confirmation with Remove highlighted.
Repeat this for each extension you want to delete.
  1. Open your browser, and visit the website you had problems with at the start.
    Google Chrome.
  2. Make sure the page loads properly, and try following a few of the links from the page.

One of the Extensions setup in Chrome is causing problems.

You will can use Chrome with all extensions disabled, it will function perfectly fine.

If you wish, return to Extensions and enable each extension one by one, testing after each, to determine which one is causing you problems, then remove just that extension.

  1. Open Google Chrome.
    Google Chrome.
  2. Select the Menu button located in the top right corner of the window.
    Menu.
  3. Point to More tools, then select Extensions.
    Chrome menu with More tools and Extensions highlighted.
  4. Use the switch in the bottom right to turn on a single extension, then test using Chrome again.
    Extension turned off.
    Repeat these steps till Chrome no longer works to find the Extension giving you problems, then remove that extension.
  5. For the problem extension, select Remove.
    Extension with Remove button highlighted.
  6. You will be prompted if you're sure you wish to remove it, select Remove.
    Remove Extension prompt with Remove highlighted.

Our next step is to uninstall Google Chrome.

In most cases, your bookmarks and saved passwords will be saved through uninstalling and reinstalling, but they can be lost during this process if you haven't signed into a Google account with Chrome in the past.

Any history, frequently used pages, cookies, and Extensions will be lost.

Any bookmarks, passwords, and extension settings will be lost if you have not signed into your Google account with Chrome, and won't be available again till after you sign back into your Google account with Chrome after reinstalling.

  1. Select the Start menu, then select Settings.
    Start menu with Settings highlighted.
  2. Select Apps.
    Settings with Apps highlighted.
  3. In Apps & features, select Google Chrome, then select Uninstall.
    Apps and features with Chrome and Uninstall highlighted.
  4. Select Uninstall for the conformation message.
    Uninstall conformation with Uninstall highlighted.
  5. The installer will ask permission to run, select Yes.
    User Account Control with Yes highlighted.
  6. The installer will confirm you want to uninstall, select Uninstall.
    Uninstall conformation with Uninstall highlighted.
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.

We will use the built-in Edge browser on your computer to download and install Google Chrome.

  1.  Open Microsoft Edge.
    Microsoft Edge.
  2. In the address bar at the top, type https://www.google.com/chrome/browser/ then press enter.
    Edge address bar with address entered.
  3. Select Download Chrome.
    Chrome download page with Download Chrome highlighted.
  4. Carefully read the Terms of Service, then select Accept and Install.
    Chrome Terms of Service with Accept and Install highlighted.
  5. Select Run to start the installer immediately after download.
    Download dialog with Run highlighted.
  6. The installer will ask permission to run, select Yes.
    User Account Control with Yes highlighted.
  7. Google Chrome will begin installing automatically. Once completed, Google Chrome will open.
  1. Open your browser, and visit the website you had problems with at the start.
    Google Chrome.
  2. Make sure the page loads properly, and try following a few of the links from the page.

Sometimes Chrome can get stuck as it launches. Forcing it to quit and restarting it usually fixes this problem.

  1. Select the Apple menu, then Force Quit.
    Apple menu with Force Quit highlighted.
  2. Highlight Google Chrome in the list, and select Force Quit.
    Force Quit with Google Chrome and Force Quit highlighted.
  3. You'll be prompted if you're sure, select Force Quit.
    Force Quit conformation dialog with Force Quit highlighted.
  1. Open your browser, and visit the website you had problems with at the start.
    Google Chrome.
  2. Make sure the page loads properly, and try following a few of the links from the page.
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.
  1. Open your browser, and visit the website you had problems with at the start.
    Google Chrome.
  2. Make sure the page loads properly, and try following a few of the links from the page.
  1. Open Google Chrome.
    Google Chrome.
  2. Select the Menu button located in the top right corner of the window.
    Menu.
  3. Select Settings.
    Chrome Menu with Settings highlighted.
  4. Scroll to the bottom of the page, then select Advanced.
    Chrome Settings with Advanced highlighted.
  5. Under Privacy and security, select Clear browsing data.
    Advanced Settings with Clear browsing data highlighted.
  6. For Time range, select All time. Make sure all three check boxes are checked, then select Clear data.
    Clear browsing data with Time range, check boxes, and Clear data highlighted.

By default, Chrome will run in the background to provide faster access. If it runs out of memory, though, this can end up causing a problem. Quitting and restarting Chrome can often resolve these problems.

  1. Select Chrome on your Dock.
    Google Chrome.
  2. Select the Chrome menu, then Quit Google Chrome.
    Chrome menu with Quit Google Chrome highlighted.
  1. Open your browser, and visit the website you had problems with at the start.
    Google Chrome.
  2. Make sure the page loads properly, and try following a few of the links from the page.

Extensions provide extra features to Chrome. Sometimes, these Extensions are not coded well, break after a Chrome update, or because they change the way Chrome works in a malicious way to show you advertisements.

Disabling or removing unneeded or unwanted Extensions can help resolve these problems.

It is recommended to delete all unwanted Extensions, then disable all other Extensions, then test the browser, then enable your wanted extensions one by one, testing each time to find the extension that's causing problems.
  1. Open Google Chrome.
    Google Chrome
  2. Select the Menu in the top right corner. Then, point to More tools, and select Extensions.
    Menu
    Chrome menu with More tools and Extensions highlighted.
Toggle OffDisable an Extension
  1. Select the toggle in the bottom right of the extension.
    Extension with Toggle highlighted.
Repeat this for each extension you want to disable.
DeleteDelete an Extension
  1. Select Remove for the extension.
    Extension with Remove highlighted.
  2. Select Remove to confirm.
    Remove confirmation with Remove highlighted.
Repeat this for each extension you want to delete.
  1. Open your browser, and visit the website you had problems with at the start.
    Google Chrome.
  2. Make sure the page loads properly, and try following a few of the links from the page.

One of the Extensions setup in Chrome is causing problems.

You will can use Chrome with all extensions disabled, it will function perfectly fine.

If you wish, return to Extensions and enable each extension one by one, testing after each, to determine which one is causing you problems, then remove just that extension.

  1. Open Google Chrome.
    Google Chrome.
  2. Select the Menu button located in the top right corner of the window.
    Menu.
  3. Point to More tools, then select Extensions.
    Chrome menu with More tools and Extensions highlighted.
  4. Use the switch in the bottom right to turn on a single extension, then test using Chrome again.
    Extension turned off.
    Repeat these steps till Chrome no longer works to find the Extension giving you problems, then remove that extension.
  5. For the problem extension, select Remove.
    Extension with Remove button highlighted.
  6. You will be prompted if you're sure you wish to remove it, select Remove.
    Remove Extension prompt with Remove highlighted.

Our next step is to uninstall Google Chrome.

In most cases, your bookmarks and saved passwords will be saved through uninstalling and reinstalling, but they can be lost during this process if you haven't signed into a Google account with Chrome in the past.

Any history, frequently used pages, cookies, and Extensions will be lost.

Any bookmarks, passwords, and extension settings will be lost if you have not signed into your Google account with Chrome, and won't be available again till after you sign back into your Google account with Chrome after reinstalling.

  1. Select Finder in your Dock.
    Finder.
  2. Select Go > Applications.
    Finder Go menu with Applications highlighted.
  3. Drag Google Chrome to the Trash icon on your Dock.
    Dragging Google Chrome to Trash.
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.

We will use the built-in Safari browser on your Mac to download and install Google Chrome.

  1. Open Safari from your Dock.
    Apple Safari.
  2. In the address bar at the top, type https://www.google.com/chrome/browser/ then press return.
    Browser address bar with address filled in.
  3. Select Download Chrome.
    Chrome Download page with Download Chrome highlighted.
  4. Carefully read the Terms of Service, then select Accept and Install.
    Chrome Terms of Service with Accept and Install highlighted.
  5. Select Downloads, then select googlechrome.dmg from the list.
    Safari Downloads with googlechrome.dmg highlighted.
  6. Drag Google Chrome to the Applications shortcut.
    Installing Google Chrome.
  7. Once Chrome has finished copying, drag the mounted installer disk image for Chrome from your Desktop to the Trash to unmount it. You do not need the installer now that Chrome is installed.
    Ejecting Chrome installer disk image.
  1. Open your browser, and visit the website you had problems with at the start.
    Google Chrome.
  2. Make sure the page loads properly, and try following a few of the links from the page.
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