How to Fix DLC Problems on a PlayStation 4

Introduction

The latest update or expansion has been released but for some reason you can't play it.

You could have already downloaded, but it won't load. Or you can't even download it.
Playstation Store

This guide will help you resolve issues involving downloadable content for your Playstation 4.

1 Restore Licences

An expired licence can stop a downloaded game from launching.
  1. Open Settings.
    Settings.
  2. Choose PlayStation Network/Account Management.
    Settings menu with PlayStation Network Account Management selected. Screenshot.
  3. Choose Restore Licenses.
    PlayStation Network Account Management with Restore Licenses selected. Screenshot.
  4. Choose Restore.

? After restoring your licenses, can you access your DLC?

  1. Yes
  2. No

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The latest update or expansion has been released but for some reason you can't play it.

You could have already downloaded, but it won't load. Or you can't even download it.
Playstation Store

This guide will help you resolve issues involving downloadable content for your Playstation 4.

An expired licence can stop a downloaded game from launching.
  1. Open Settings.
    Settings.
  2. Choose PlayStation Network/Account Management.
    Settings menu with PlayStation Network Account Management selected. Screenshot.
  3. Choose Restore Licenses.
    PlayStation Network Account Management with Restore Licenses selected. Screenshot.
  4. Choose Restore.
  1. Open Settings.
    Settings.
  2. Choose System Storage Data Management.
    Settings menu with Storage Data Management selected. Screenshot.
  3. A breakdown of overall storage usage, storage usage per category and free space will be shown.
    System Storage breakdown between Applications, saved games, themes, captured data and free space. Screenshot.
Try downloading the game or app again from the Playstation Store.
  1. Open Settings.
    "Settings.
  2. Choose PlayStation Network/Account Management.
    Settings menu with PlayStation Network / Account Management selected. Screenshot.
  3. Choose Activate as Your Primary PlayStation 4.
    PlayStation Network settings with Activate as your Primary PS4 selected. Screenshot.
  4. Select Deactivate.
    PS4 deactivation
  5. Select Yes.
    PS4 deactivation notice
  6. Choose Activate as Your Primary PlayStation 4.
    PlayStation Network settings with Activate as your Primary PS4 selected. Screenshot.
  7. Select Activate.
    Playstation 4 reactivation
  8. Once complete, try accessing the game or digital content again.

Delete games and apps.

You can free up PlayStation 4 data storage space by following these instructions:

  1. Open Settings.
    icon

  2. Scroll down to System Storage Management and select it.
    Settings window with System Storage Management highlighted

  3. Open Applications.
    List of options with Applications highlighted

  4. Select any item you want to delete, press OPTIONS on the PS4 controller and choose Delete from the screen.

  5. Uninstalled games and apps will stay in your library. You can launch them from your library to reinstall them again later.

Games consume the most storage space on your PS4. To free up space, you may want to uninstall some games. When you delete a game, its game save data isn’t deleted. This means you can reinstall the game in the future and resume from where you left off.

To remove applications or games, do the following:

  1. Select Applications under System Storage Management.
    Playstation system storage management showing applications highlighted
  2. Select the applications you wish to uninstall and then choose Delete.
    Playstation applications menu showing selected apps and the delete button
  3. It may take a few minutes for the content to be erased.
  4. You can do the same steps if you need to free some space from Capture Gallery, Saved Data and Themes.
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