How to Fix Chromebook Sound Issues

Introduction

This guide will walk you through troubleshooting basic issues with the sound on your Chromebook.

Google Pixelbook.

1 Check Volume

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    User Menu
  2. Look at the volume bar.
    User menu with volume slider highlighted
    • Make sure it is not Muted.
    • Make sure the volume bar is up to a reasonable amount.
  3. Open the music or video you were playing. Make sure it is not muted, or the volume is turned down too far.

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This guide will walk you through troubleshooting basic issues with the sound on your Chromebook.

Google Pixelbook.

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    User Menu
  2. Look at the volume bar.
    User menu with volume slider highlighted
    • Make sure it is not Muted.
    • Make sure the volume bar is up to a reasonable amount.
  3. Open the music or video you were playing. Make sure it is not muted, or the volume is turned down too far.

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of the chromebook user menu
  2. Select the Power symbol. Your Chromebook will turn off.
    Screenshot of the user menu highlighting the power button in the center bottom
  3. Wait 10 seconds.
  4. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.

If an HDMI cable is connected, disconnect it.

Removed HDMI Cable

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    User menu
  2. Select Bluetooth.
    user menu with bluetooth highlighted
  3. Make sure you're not connected to any Bluetooth audio devices. If you're not sure, simply turn off Bluetooth by selecting the toggle switch at the top.
    bluetooth with on off switch highlighted

If an audio headset is connected, disconnect it.
Disconnected headset

Your Chromebook automatically checks for updates on startup. This step will walk you through checking manually.

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    User menu.
  2. Select Settings.
    User menu with settings highlighted.
  3. Select the Menu in the top-left.
    Top left corner of the settings screen with the menu icon highlighted.
  4. Select About Chrome OS or About Chromium OS on the bottom left of the menu.
    Settings submenu with the about option highlighted at the bottom.
  5. Select Check For Updates.
    About screen with check for updates highlighted.
  6. If your device is up-to-date, it will show that here.
    About screen with the up to date message highlighted.
  7. If there is an update pending, you will be asked to reboot. Choose to reboot, and your device will reboot and update on its own.
  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    Profile Picture highlighted
  2. Select the Power symbol. Your Chromebook will turn off.
    Power button highlighted
  3. Wait 10 seconds.
  4. Press and hold the Refresh key on your keyboard, then push Power. Release the Refresh key.
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