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How to Fix an Unresponsive Nintendo Switch

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

This guide will help you resolve the following issues:

  • The Nintendo Switch console will not power on.
  • While in handheld mode or tabletop mode the LCD screen is blank.
  • After placing the console in sleep mode, it will not wake up when the POWER or HOME Buttons are pressed.

1 Verify Power

  1. Undock your Switch.
    Undocking a nintendo switch
  2. With the Switch LCD facing you, align the - symbol on the left Joy-Con with the top left corner of console, and align the symbol on the Joy-Con with the top right corner of the console.
    Connecting the joy-cons
  3. Using the rail on the side of the console, slide the Joy-Con from top to bottom, until you hear a click.
    Connecting the joy-cons
  4. Reset the AC adapter by leaving it unplugged from both ends for at least 30 seconds.
    Switch adapter
  5. While unplugged check for any damage to the cable or plug.
  6. Connect the AC adapter to the console and directly to a wall outlet.
    Switch plugged in

? What is displayed on the LCD screen?

  1. The Entrance screen
  2. The battery charge indicator only
  3. Screen is still blank

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This guide will help you resolve the following issues:

  • The Nintendo Switch console will not power on.
  • While in handheld mode or tabletop mode the LCD screen is blank.
  • After placing the console in sleep mode, it will not wake up when the POWER or HOME Buttons are pressed.
  1. Undock your Switch.
    Undocking a nintendo switch
  2. With the Switch LCD facing you, align the - symbol on the left Joy-Con with the top left corner of console, and align the symbol on the Joy-Con with the top right corner of the console.
    Connecting the joy-cons
  3. Using the rail on the side of the console, slide the Joy-Con from top to bottom, until you hear a click.
    Connecting the joy-cons
  4. Reset the AC adapter by leaving it unplugged from both ends for at least 30 seconds.
    Switch adapter
  5. While unplugged check for any damage to the cable or plug.
  6. Connect the AC adapter to the console and directly to a wall outlet.
    Switch plugged in
  1. Select System Settings.
    Nintendo Switch home screen highlighting the system settings button.
  2. Select System.
  3. Select System Update.
    Nintendo switch system menu highlighting the system update option.
  4. Allow the update to proceed. The system will reboot when ready.
  1. Hold the Power Button for roughly 3 seconds.
    Nintendo Switch console highlighting the power button at the top.
The next step uses your Switch Dock to determine if the issue is with your AC Adapter or your Switch screen.
  1. Open the back of the Switch dock.
    Nintendo switch dock showing back panel opened
  2. Connect the USB plug from the Nintendo Switch AC adapter into the top terminal of the dock labeled AC ADAPTER, then connect the other end of the AC adapter to a wall outlet.
  3. Connect one end of the HDMI cable into the bottom terminal of the dock labeled HDMI OUT, then connect the other end into an HDMI port on your television or monitor.
    Nintendo switch dock showing AC Adapter and HDMI Out plugs
  4. Close the back of the Dock.
  5. Position the console so that the LCD screen faces in the same direction as the front panel on the dock, then insert the console into the dock.
    Nintendo switch dock showing the console inserted
  6. Turn the TV set on, and select the correct HDMI input.

If possible, test another AC adapter.

If your Switch still does not work after using a new adapter you'll need to have your Switch repaired.

If the battery is depleted at the time your Switch is plugged in, you will see a power indicator momentarily pop up when the AC adapter is connected to your device. If you see this and the Switch will not power on, allow the device to charge for at least 30 minutes and try to power the unit on again using the power button.
Charging - Powered Off