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How to Fix Alexa Skills Not Working

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Support.com Tech Pro Team
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Skills are voice-driven capabilities that enhance and personalize your Alexa devices. You can search for and enable skills in the Alexa app and from the Alexa Skills store on the Amazon website. If you know the exact name of the skill you want, you can say, "Enable Jeopardy skill."

Amazon Alexa Skill Logo

This guide will help you resolve any issues you have with your Alexa skills.

? What issue are you having with skills?

  1. The skill doesn't work
  2. I want to remove a skill
  3. I want to enable a skill

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Skills are voice-driven capabilities that enhance and personalize your Alexa devices. You can search for and enable skills in the Alexa app and from the Alexa Skills store on the Amazon website. If you know the exact name of the skill you want, you can say, "Enable Jeopardy skill."

Amazon Alexa Skill Logo

This guide will help you resolve any issues you have with your Alexa skills.

  • Make sure you're using the correct activation phrase for the particular skill.
  • Your skill may need parental permission.
  • You may have disabled your skill.

In order to reinstall a skill you first need to disable it and then re-enable it.

The next steps will walk you through reinstalling using a generic skill as an example.

  1. Open your Alexa app.
    Amazon Alexa App icon
  2. Select the Menu.
    Alexa App showing the menu icon
  3. Select Skills.
    Amazon Alexa menu showing the skills selection
  4. Select Your Skills.
    Amazon Alexa Skills page showing your skills highlighted
  5. When you find your desired Skill, select it to open the Skill Detail Page.
  6. Select Disable.
    Amazon Alexa disable skill button
  1. Open your Alexa app.
    Amazon Alexa app icon
  2. Select the Menu.
    Alexa App showing the menu icon
  3. Select Skills.
    Amazon Alexa menu showing skills selection
  4. When you find your desired Skill, select it to open the Skill Detail Page.
    Amazon Alexa skill search
  5. Select Enable Skill or ask Alexa to open the skill.
    Amazon Alexa enable skill button
  1. Open your Alexa app.
    Amazon Alexa App icon
  2. Select the Menu.
    Alexa App showing the menu icon
  3. Select Skills.
    Amazon Alexa menu showing the skills selection
  4. Select Your Skills.
    Amazon Alexa Skills page showing your skills highlighted
  5. When you find your desired Skill, select it to open the Skill Detail Page.
  6. Select Disable.
    Amazon Alexa disable skill button
  1. Open your Alexa app.
    Amazon Alexa app icon
  2. Select the Menu.
    Alexa App showing the menu icon
  3. Select Skills.
    Amazon Alexa menu showing skills selection
  4. When you find your desired Skill, select it to open the Skill Detail Page.
    Amazon Alexa skill search
  5. Select Enable Skill or ask Alexa to open the skill.
    Amazon Alexa enable skill button