How to Fix a C by GE Smart Light

Introduction

In This Guide
You'll Learn How To:
  • How to troubleshoot any issues you might be experiencing with your C by GE smart lights.
Before We Begin:
  • Be prepared to test your smart lights when prompted to see if the issue you're experiencing has been resolved.

? Are you using a C by GE Smart Bridge with your Smart Bulbs?

  1. Yes
  2. No

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In This Guide
You'll Learn How To:
  • How to troubleshoot any issues you might be experiencing with your C by GE smart lights.
Before We Begin:
  • Be prepared to test your smart lights when prompted to see if the issue you're experiencing has been resolved.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

To Check If Your Android Mobile Device Is Connected to Wi-Fi

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is turned On. The Wi-Fi network that you are connected to will say Connected under its name.
    Wi-Fi settings with Wi-Fi On switch and connected network highlighted.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Turn off the main power, or unplug the lamp that your smart bulb is plugged into.
    Light switch turned off
  2. Wait 10 seconds.
    Wait 10 Seconds
  3. Turn the power back on, or plug the lamp back in.
    Light switch on.
  4. Wait one minute for the smart bulb to reconnect to the network.
    Wait 60 Seconds
  1. Turn off the main power or unplug the smart bridge from the power outlet.
    Smart bridge being unplugged and replugged.
  2. Wait for at least 10 seconds.
  3. Turn the main power back on or plug the smart bridge back into the power outlet.
  4. Wait one minute for the smart bridge to reconnect to the network.
  1. Unplug the power cord from your router.
    Router with unplugged power cable
  2. Ensure that all the lights went off.
  3. Wait ten seconds.
    Wait 10 seconds
  4. Plug the power cord back into your router.
  5. Wait up to a minute for the connections to be re-established.
    Wait 60 Seconds

To reset your C by GE smart bulb you have to turn it on and off multiple times in sequence. The number of times you have to do this and the amount of seconds you have to keep the smart bulb turned on or off can vary and is found in the C by GE app.

At the Power Switch

  1. Turn off the main power to the smart bulb for at least 5 seconds.
    Light switch turned off

On Your Mobile Device

  1. Launch the C by GE app on your phone or tablet.
    C by GE App.
  2. Tap Settings at the bottom.
    Settings tab highlighted in C by GE app.
  3. Tap Support.
    Support option highlighted in C by GE app settings.
  4. Tap Factory Reset.
    Factory Reset option highlighted in C by GE app settings.
  5. Then tap C by GE Lights.
    C by GE Lights option highlighted in C by GE app settings.
  6. The C by GE app will show you the number of times you have to turn on and off the smart bulb and the amount of seconds you have to keep the smart bulb turned on or off.

At the Power Switch

  1. Turn the main power to the smart bulb on and off in the sequence indicated in the C by GE app.
    Light switch on.
  2. Once you've completed the reset procedure, the smart bulb will flash on and off three times if it has been successfully reset.

    If the reset is unsuccessful, this process can be repeated until it has been successfully completed.

  1. Launch the C by GE app on your mobile device.
    C by GE.
  2. Tap Add in the top right corner.
    Add sign highlighted in C by GE app.
  3. Then tap Add New Devices.
    Add New Devices option highlighted in C by GE app.
  4. Select the device you want to re-add.
    Device selection list in C by GE app.
  5. Follow the on-screen instructions to complete re-adding your device.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

To Check If Your iOS Mobile Device Is Connected to Wi-Fi

  1. From the main screen of your device, look for and open Settings.
    iOS Settings icon.
  2. With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:
      • Off - the Wi-Fi antenna is currently disabled.
      • Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
      • Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
    Wi-Fi highlighted in iOS settings.
  3. You can also tap on the Wi-Fi field and make sure the Wi-Fi switch is in the On position. The switch should be green in color and will display the network that you are currently connected to directly beneath it with a check mark to the left.
    iOS Wi-Fi menu highlighting the Wi-Fi switch and the currently connected network.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.

Depending on what iOS device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. Open Settings.
    iOS Settings.
  2. Select Wi-Fi.
    iOS Wi-Fi

    Next to the icon you will see one of following statuses:

    • Off - Wi-Fi feature is disabled
    • Not Connected - Wi-Fi connection is not established
    • [Network Name] - Wi-Fi connection is established
  3. Make sure that the Wi-Fi feature is enabled by flipping the toggle switch to the On position.
    Wi-Fi toggle switch highlighted in iOS settings.
  4. Your iOS device will automatically connect to the closest network you have connected to it in the past. The checkmark indicates you are connected.
    Checkmark highlighted next to Wi-Fi network name in iOS settings.
To Connect to a New Network

If you're connecting to a Wi-Fi network for the first time:

  1. Select the Network Name from the list.
    Wi-Fi networks highlighted in iOS settings.
  2. Enter the Password if required then select Join.
    Wi-Fi Password field and Join button highlighted in iOS settings.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is hidden, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Other...
    Other highlighted in Wi-Fi network list of iOS settings.
  2. Enter the Network Name, choose the Security type, enter the Password then select Join.
    Network Name, Security type, Password fields and Join button highlighted in Wi-Fi connection of iOS settings.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.
  1. Swipe down from the top of the screen.
    Swipe down
  2. Tap the Bluetooth icon to enable it.
    Bluetooth Enabled
    Bluetooth Enabled
    Bluetooth Disabled
    Bluetooth Disabled
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Turn off the main power, or unplug the lamp that your smart bulb is plugged into.
    Light switch turned off
  2. Wait 10 seconds.
    Wait 10 Seconds
  3. Turn the power back on, or plug the lamp back in.
    Light switch on.
  4. Wait one minute for the smart bulb to reconnect to the network.
    Wait 60 Seconds

To reset your C by GE smart bulb you have to turn it on and off multiple times in sequence. The number of times you have to do this and the amount of seconds you have to keep the smart bulb turned on or off can vary and is found in the C by GE app.

At the Power Switch

  1. Turn off the main power to the smart bulb for at least 5 seconds.
    Light switch turned off

On Your Mobile Device

  1. Launch the C by GE app on your phone or tablet.
    C by GE App.
  2. Tap Settings at the bottom.
    Settings tab highlighted in C by GE app.
  3. Tap Support.
    Support option highlighted in C by GE app settings.
  4. Tap Factory Reset.
    Factory Reset option highlighted in C by GE app settings.
  5. Then tap C by GE Lights.
    C by GE Lights option highlighted in C by GE app settings.
  6. The C by GE app will show you the number of times you have to turn on and off the smart bulb and the amount of seconds you have to keep the smart bulb turned on or off.

At the Power Switch

  1. Turn the main power to the smart bulb on and off in the sequence indicated in the C by GE app.
    Light switch on.
  2. Once you've completed the reset procedure, the smart bulb will flash on and off three times if it has been successfully reset.

    If the reset is unsuccessful, this process can be repeated until it has been successfully completed.

  1. Launch the C by GE app on your mobile device.
    C by GE.
  2. Tap Add in the top right corner.
    Add sign highlighted in C by GE app.
  3. Then tap Add New Devices.
    Add New Devices option highlighted in C by GE app.
  4. Select the device you want to re-add.
    Device selection list in C by GE app.
  5. Follow the on-screen instructions to complete re-adding your device.
  1. Open Settings.
    iOS Settings.
  2. Select Bluetooth.
    iOS Bluetooth
  3. Ensure that the Bluetooth toggle is in the On position.
    Bluetooth toggle switch highlighted in iOS settings.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
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