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How to Factory Reset an Xbox One

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

1 Introduction to Xbox One Factory Reset

There are times when you may need to completely erase and restore your Xbox One. There may also be times when you want to reset your console's operating system (OS) to its factory defaults for troubleshooting purposes, but you want to keep all of your games and apps installed. Xbox One provides a simple and easy way to perform both actions.

Resetting your console to its factory settings erases all accounts, saved games, settings, and home Xbox associations. Make sure to sign in and connect to Xbox Live if you want your data synced up.

2 Navigate to Factory Reset Menu for Xbox One

Resetting your console to its factory settings erases all accounts, saved games, settings, and home Xbox associations. Make sure to sign in and connect to Xbox Live if you want your data synced up.

  1. Press the Xbox button to open the guide.
  2. Select Settings.
  3. Select All Settings
    Xbox Settings menu with All Settings selected. Screenshot.
  4. Select System.
  5. Select Console info & updates
    Settings menu with Console Info and Updates selected. Screenshot.
  6. Select Reset console.
    Reset console prompt. Screenshot.

3 Reset your Xbox One Console

Choose the desired option to reset the console.

  • Reset and keep my games and keep my games and apps
    This is the best option to use if your Xbox One is unstable and you’re trying to troubleshoot the issue. The OS will reset and delete corrupt data and keep your games and apps.
  • Reset and remove everything
    Choose this if you are ready to set your Xbox to factory settings (which is the option you want to choose if you’re selling the console or giving it to someone else). You may have to choose this option if a corrupt game file is causing the issue you are troubleshooting. Always use this option as a last resort.
  • Cancel
    Choose this option if you do not wish to proceed.

Reset console screen with reset options. Screenshot.

? What do you want to do?

  1. Reset and keep my games & apps
  2. Reset and remove everything
  3. Cancel

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There are times when you may need to completely erase and restore your Xbox One. There may also be times when you want to reset your console's operating system (OS) to its factory defaults for troubleshooting purposes, but you want to keep all of your games and apps installed. Xbox One provides a simple and easy way to perform both actions.

Resetting your console to its factory settings erases all accounts, saved games, settings, and home Xbox associations. Make sure to sign in and connect to Xbox Live if you want your data synced up.

Resetting your console to its factory settings erases all accounts, saved games, settings, and home Xbox associations. Make sure to sign in and connect to Xbox Live if you want your data synced up.

  1. Press the Xbox button to open the guide.
  2. Select Settings.
  3. Select All Settings
    Xbox Settings menu with All Settings selected. Screenshot.
  4. Select System.
  5. Select Console info & updates
    Settings menu with Console Info and Updates selected. Screenshot.
  6. Select Reset console.
    Reset console prompt. Screenshot.

Choose the desired option to reset the console.

  • Reset and keep my games and keep my games and apps
    This is the best option to use if your Xbox One is unstable and you’re trying to troubleshoot the issue. The OS will reset and delete corrupt data and keep your games and apps.
  • Reset and remove everything
    Choose this if you are ready to set your Xbox to factory settings (which is the option you want to choose if you’re selling the console or giving it to someone else). You may have to choose this option if a corrupt game file is causing the issue you are troubleshooting. Always use this option as a last resort.
  • Cancel
    Choose this option if you do not wish to proceed.

Reset console screen with reset options. Screenshot.

Your Xbox One console will begin the reset process. Do not turn off or unplug your console.

Preparing console..

  • Cancel
    Pick the Cancel option if you do not wish to proceed.