How to Factory Reset a LeapFrog LeapPad Ultimate

Introduction

You may need to perform a factory reset on your LeapFrog LeapPad Ultimate tablet as part of a troubleshooting step, or if you plan on selling it or giving it away. This guide will take you through the steps to reset your LeapPad Ultimate to its factory default settings.

Restoring your device to its factory default settings will remove all user data.

LeapFrog LeapPad Ultimate.

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You may need to perform a factory reset on your LeapFrog LeapPad Ultimate tablet as part of a troubleshooting step, or if you plan on selling it or giving it away. This guide will take you through the steps to reset your LeapPad Ultimate to its factory default settings.

Restoring your device to its factory default settings will remove all user data.

LeapFrog LeapPad Ultimate.

  1. Navigate to the LeapFrog website.
    LeapFrog website URL being typed into a web browser's address bar.
  2. Click on Support and then click Download LeapFrog Connect.
    Support section of the LeapFrog website with the Download LeapFrog Connect hyperlink highlighted.
  3. Click the Download button of your LeapFrog device from the available list. The software will begin to download.
    LeapFrog website displaying a grid of different LeapFrog devices.
  4. Open the file that was downloaded to begin setup.
    Edge / Internet Explorer Click on Run to start the installer.
    Microsoft Edge and Internet Explorer's download prompt with the Run button highlighted.
    Google Chrome Click the file downloaded in the bottom left corner.
    Google Chrome's download bar with a recently downloaded file highlighted.
    Mozilla Firefox Click Save File, click the Download Arrow, and click the file you downloaded.
    Mozilla Firefox's download popup with the save file button highlighted.

    Mozilla Firefox's download manager button highlighted and a recent download within this list highlighted.
    Safari (Apple) Click the Download Arrow and select the file to open.
    Safari's recent downloads button highlighted and a recent download within this list highlighted.
     
  5. Once the program installer appears, click Next to proceed.
    LeapFrog Connect installer with the Next button highlighted.
  6. On the following screen, click the radio button to accept the license agreement. Then click Next.
    LeapFrog Connect installer where the user has accepted the license agreement with the Next button highlighted.
  7. Click Next to proceed.
    LeapFrog Connect installer with the Next button highlighted.
  8. The program installation has completed. Click Next to complete setup. The newly installed program will appear on-screen.
    LeapFrog Connect installer with the Next button highlighted.
  1. Connect your LeapPad Ultimate to an available USB port on your computer using the supplied USB cable.
    LeapPad Ultimate connected to a laptop via USB cable.
  2. The LeapFrog Connect software will open. You may need to select the device you're working with if you have multiple LeapFrog products associated with this software.
    LeapFrog Connect software welcome screen. Screenshot.
  3. Select Settings in the upper-left corner of the LeapFrog Connect software.
    LeapFrog Connect software with Settings menu selected in upper right. Screenshot.
  4. From the Settings window, select your LeapFrog device's tab, and then click the Reset button.
    Settings menu with LeapPad Ultra tab selected and Reset button highlighted. Screenshot.
  5. Click the Reset button again to confirm.
    Reset confirmation box with Reset button selected. Screenshot.
  6. Your LeapFrog device will begin resetting back to factory defaults. A progress bar will indicate how far along it is in the process and an estimated completion time.

    Do not unplug or interrupt the reset process on your tablet. This could render your device completely unusable if the process is interrupted.

    LeapPad Ultra reset screen with progress bar and estimated time remaining. Screenshot.
  7. Once completed, your LeapFrog device will power down and restart. Once this is complete, the factory reset process has completed. It can now be safely unplugged from your computer.
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