How to Factory Reset a DJI Phantom 4 Drone

Introduction

DJI.
If your DJI drone is not working as intended and you've exhausted all other possible repair steps or you want to give it to someone else, you can reset it to factory defaults.

This guide will help you with that process.

? Which device do you want to reset to factory defaults?

  1. The drone
  2. The remote control

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DJI.
If your DJI drone is not working as intended and you've exhausted all other possible repair steps or you want to give it to someone else, you can reset it to factory defaults.

This guide will help you with that process.

To better assist you, please answer this question.
  1. Launch the DJI Assistant 2 app.
    DJI Assistant 2.
  2. If you don't see your email address in the top right corner, click Login.
    Login highlighted in DJI Assistant 2.
  3. Fill in your DJI account information then click Sign In.
    Login prompt highlighted in DJI Assistant 2.
  1. Plug the smaller connector of the provided USB cable into the left side of the drone.
    USB cable being plugged into drone.
  2. Plug the other connector of the USB cable into the computer.
    USB cable being plugged into computer.
  3. On the rear of the drone, press and release the power button then press it again quickly and hold it for about two seconds to turn it on.
    Power button highlighted on rear of drone.

Depending on which DJI drone you have, the connected device may show a different name. However, the following procedure is the same for all DJI drones.

  1. In the DJI Assistant 2 app, select your drone under Connected Devices.
    Drone highlighted under connected devices in DJI Assistant 2.
  2. Below the Firmware List click Restore Factory Defaults.
    Restore Factory Defaults option highlighted in DJI Assistant 2.
  3. Click Confirm to start the factory reset process.
    Confirm option highlighted on factory reset prompt.
  4. Wait for the factory reset process to complete.

    Do not turn off or disconnect the drone or exit the app during the factory reset.

    Factory reset process.
  5. You will get a confirmation message once the factory reset process was finished. Click Complete.
    Complete option highlighted on finishing prompt.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

To reset the DJI Phantom 4 remote control you have to press and hold four buttons simultaneously while you're powering up the device. With the remote control turned off do the following:

  1. Press and hold the customizable C1 and C2 buttons on the back with your two middle fingers.
    Customizable buttons highlighted on back of remote control.
  2. Press and hold the Record button on the left shoulder and the Camera Settings dial on the right shoulder with your two index finders.
    Record button and Camera Settings dial highlighted on the shoulders of the remote control.
  3. Press and release the Power button then press it again quickly and hold it for about two seconds with your left thumb to turn on the remote control.
    Power button highlighted on remote control.
  4. Keep holding the other buttons for about four more seconds until you see the Status Indicator light turn blue.
    Status Indicator light pointed out on remote control.
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