How to Connect to Bluetooth on a Windows Phone

Introduction

Your device has the ability to pair with a variety of Bluetooth devices. This guide will help you with the connection process.
Smartphone.

1 Connect Bluetooth

Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its information manual. Check your Bluetooth accessory documentation for the correct PIN or passkey.

  1. Starting from the top of the device, swipe your finger downwards.
    Swiping down on smartphone main screen.

  2. Press All Settings.
    Drop down menu with All settings menu selected. Screenshot.

  3. Press Devices.
    Settings screen with Devices option selected. Screenshot.

  4. Press Bluetooth.
    Device settings with Bluetooth option selected. Screenshot.

  5. Slide the Status bar to On.
    Bluetooth settings with radio being toggled on. Screenshot.

  6. Set your Bluetooth accessory in Pairing/Discovery mode.

    This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.

  7. Your phone will automatically search and display a list of available devices. Tap on the Bluetooth device you wish to connect. If your device is not listed, make sure it is Bluetooth enabled and within 10 feet of your phone.
    Bluetooth settings with list of available devices. Screenshot.

  8. Follow the on-screen instructions to finish connecting your device.
    Pairing screen displaying PIN. Screenshot.

  9. The connection was successful if the Bluetooth device is listed as paired.
    Bluetooth device paired with phone. Screenshot.

? Was pairing successful?

  1. Yes
  2. No

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Your device has the ability to pair with a variety of Bluetooth devices. This guide will help you with the connection process.
Smartphone.

Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its information manual. Check your Bluetooth accessory documentation for the correct PIN or passkey.

  1. Starting from the top of the device, swipe your finger downwards.
    Swiping down on smartphone main screen.

  2. Press All Settings.
    Drop down menu with All settings menu selected. Screenshot.

  3. Press Devices.
    Settings screen with Devices option selected. Screenshot.

  4. Press Bluetooth.
    Device settings with Bluetooth option selected. Screenshot.

  5. Slide the Status bar to On.
    Bluetooth settings with radio being toggled on. Screenshot.

  6. Set your Bluetooth accessory in Pairing/Discovery mode.

    This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.

  7. Your phone will automatically search and display a list of available devices. Tap on the Bluetooth device you wish to connect. If your device is not listed, make sure it is Bluetooth enabled and within 10 feet of your phone.
    Bluetooth settings with list of available devices. Screenshot.

  8. Follow the on-screen instructions to finish connecting your device.
    Pairing screen displaying PIN. Screenshot.

  9. The connection was successful if the Bluetooth device is listed as paired.
    Bluetooth device paired with phone. Screenshot.
  1. Bring your Bluetooth accessory and Windows device close to each other (within a couple of feet).
  2. Ensure the Bluetooth accessory is on and fully charged or connected to power. If your accessory uses batteries, check if they need to be replaced. Some Bluetooth accessories will not connect while the charger is connected.
  3. Restart your Bluetooth accessory.
  4. Swipe down from the top of the screen.
    Swiping down on smartphone screen.

  5. Tap on the All Settings tile.
    Drop-down menu with All settings option selected. Screenshot.

  6. Tap Devices.
    Settings screen with Devices option selected. Screenshot.

  7. Tap Bluetooth.
    Devices menu with Bluetooth option selected. Screenshot.

  8. Toggle the Bluetooth switch to Off and then back to On.
    Bluetooth settings with radio toggled on. Screenshot.

  9. If your device was previously paired, you'll want to remove it from your system. Press and hold the device you would like to delete and then tap delete.
    Bluetooth settings with delete option selected. Screenshot.

  10. Your device is now ready to be paired again.

Additional Troubleshooting

If you still can't pair or connect your Bluetooth accessory. Try these steps:

Try Another Device
If you have another device available, attempt to pair your Bluetooth device to a different device. If it pairs with other devices but not your Windows computer, you may have compatibility issues.
Device Compatibility
Verify your PC meets the hardware requirements of your Bluetooth device.
Other Windows Issues
Windows issues may be caused by faulty hardware or software issues. Here are some examples.
  • You cannot turn on Bluetooth or the setting is grayed out.
  • You cannot connect any Bluetooth accessories to your device.
  • The accessory manufacturer confirmed that your accessory is working correctly.

What Next

Contact Bluetooth Device Manufacturer
If you are unable to pair your Bluetooth device to any device, you will want to contact the manufacturer of your Bluetooth device.
Contact Computer Manufacturer
If you were able to pair your Bluetooth device to a different Bluetooth device or you cannot enable Bluetooth on your computer, you will want to contact the manufacturer that built your computer.
 
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