How to Connect Nest Smart Thermostat to WiFi

Introduction

In This Guide
You'll Learn:
  • How to connect your Nest Smart Thermostat to Wi-Fi.

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

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In This Guide
You'll Learn:
  • How to connect your Nest Smart Thermostat to Wi-Fi.
In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

  1. Press your Thermostat’s ring to open the Quick View menu.
    Nest thermostat displaying the quick view menu.

  2. Select the Settings icon.
    Nest thermostat highlighting the settings icon.

  3. Choose Network.
    Nest thermostat settings menu highlighting the network option.

  4. Your thermostat will take a moment to scan for available networks.
    Nest thermostat searching for Wi-Fi networks.

  5. Choose your home Wi-Fi network from the list.
    Nest thermostat highlighting a particular Wi-Fi network.

  6. Enter your password if prompted.
    Nest thermostat prompting the user to enter the Wi-Fi network password.

  7. Congratulations! You should now be connected to your wireless network.
    Nest thermostat successfully connected to a Wi-Fi network.

Now that the thermostat is configured we need to add it to your account using the Nest app.

  1. If you don't already have it installed, install the Nest app from the Apple App Store or Google Play.
  2. Launch the app and create an account. If you already have an account, sign into it.
    Nest app login screen.
  3. Once you're signed in, tap Add.
  4. Then choose Nest Thermostat.
    Nest thermostat highlighting the get entry key option.

  5. Enter the Key Code. To get the Key Code go to your thermostat and:
    • Press the ring to get to the menu.
    • Select Settings and press.
    • Select Nest Account and press.
    • Then press Get Entry Key.
    • It will then display the key you will need to enter into the app.
      Nest app setup screen prompting the user to enter the Nest entry key.
That's it, once the key has been entered you can begin using your thermostat and the app!
To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

  1. Bring up the Quick Menu by clicking on the Nest Thermostat unit itself.
    Nest thermostat displaying the quick menu.
     
  2. Turn the ring to Settings and press to select.
    Nest thermostat quick menu ring highlighting the settings icon.
     
  3. Turn the ring to the right until you find Reset. Push on the Nest Thermostat to select it.
    Nest thermostat settings menu highlighting the reset icon.
     
  4. Select Restart.
    Nest thermostat reset menu highlighting the restart option.
     
  5. Turn the ring to the right until the dial reaches the other side.
    Nest thermostat reset prompting the user to turn the dial to confirm their choice.
     
  6. Push on the unit to select OK.
    Nest thermostat dial has been turned and is prompting the user to select OK.
     
  7. Your Nest Thermostat will now restart. The process should only take a couple of minutes. When it’s finished restarting, the thermostat will automatically begin heating or cooling your house again, and all of your settings will still be intact.
    Nest thermostat performing a restart operation.
  1. Press your Thermostat’s ring to open the Quick View menu.
    Nest thermostat displaying the quick view menu.

  2. Select the Settings icon.
    Nest thermostat highlighting the settings icon.

  3. Choose Network.
    Nest thermostat settings menu highlighting the network option.

  4. Your thermostat will take a moment to scan for available networks.
    Nest thermostat searching for Wi-Fi networks.

  5. Choose your home Wi-Fi network from the list.
    Nest thermostat highlighting a particular Wi-Fi network.

  6. Enter your password if prompted.
    Nest thermostat prompting the user to enter the Wi-Fi network password.

  7. Congratulations! You should now be connected to your wireless network.
    Nest thermostat successfully connected to a Wi-Fi network.

  1. Press your thermostat ring to open the Quick View menu.
  2. Choose the Settings icon.
  3. Turn the ring to Reset and press to select.
  4. Turn the ring to All Settings and press to select.
    Nest thermostat reset menu with the all settings option highlighted.
  5. Wait a few minutes to reset your Nest thermostat.
  6. At this point you may set it up again just like you did when you first installed it.

    Once the reset is done, you can add your thermostat back to your Nest Account.

Although Nest products are compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with Nest products, it's because it lacks support for the network protocols that Nest products use to operate.

The tables below cover networking equipment that is incompatible with your Nest products. Be aware that the majority of this list is made up of older networking equipment, but may still exist as part of a home network.

We try to keep this list up-to-date, but it is only indicative. If your router is on this list, you will have to replace your router with a more recent product.


Nest Camera
Router Manufacturer Router Model
BT Home Hub 3
Netgear Orbi WiFi System (RBK50) AC3000
Orbi WiFi System (RBK40) AC2200
Orbi WiFi System (RBK30) AC2200

Nest Thermostats
Router Manufacturer Router Model
2Wire 3800HGV-B
Actiontec M1424WR Rev. E
Belkin F9K1001
F9K1002
F5D8230-4
F5D8233-4
BT Business Hub 3
Home Hub 3
Cisco / Linksys WRT110
E1200
WRT160N
WRT320N
WRT54G
WRT54G2
WRT54GL
WRK54G
D-Link DAP2553
DI-524
Netgear DGN1000
WNDR3300
WNDR3400
WNDR3700
WNDR3800
WNDR4000
WNR2000
WNR3500L
WNDAP360
WPN824v3
uBee DDW365

Nest Protect
Router Manufacturer Router Model
Asus RT-N10
RT-N66U
WL-330N
Cisco WRT100
WRT110
WRT160N V3
WRVS4400N V2
D-Link DAP-1360
DIR-605L
DIR-625-2
DIR-636L
DIR-651
Encore ENHWI-AN3
Engenius ESR7750
Hawking HWRN2
Netgear JNR3210
WNR834B
VMDG490
Planex CQW-MR500
Sapido GR-1733
Westell 7500
Zuni Digital ZGR304F
ZR301F
ZyXEL WAP3205
NBG4615

Nest Secure
Router Manufacturer Router Model
Arris / Xfinity TG862G

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
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