How to Connect an ecobee Switch+ to WiFi

Introduction

In This Guide
You'll Learn:
  • How to connect your ecobee Switch+ to Wi-Fi.
You'll Need:
  • Your ecobee Switch+ to be already installed on your wall and functioning.
  • The companion app installed on your mobile device.
ecobee.

? Has the ecobee Switch+ already been successfully installed on your wall?

  1. Yes
  2. No

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In This Guide
You'll Learn:
  • How to connect your ecobee Switch+ to Wi-Fi.
You'll Need:
  • Your ecobee Switch+ to be already installed on your wall and functioning.
  • The companion app installed on your mobile device.
ecobee.
In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

  1. Open the Ecobee app.
    Ecobee
  2. Sign in, or create your account.

    To Create a New Account

    1. Select Create a New Account.
      Ecobee signing screen with Create a New Account highlighted.
    2. Enter your Name, Email Address, and select a password and confirm it by entering it twice. Read the Terms & Conditions carefully, then confirm you accept them by placing a check mark in the box. Finally, select Create Account.
      Registration screen with fields and Create Account button highlighted.

    To Sign in with an Existing Account

    1. Fill in your Email address, and your Ecobee password. Then select Sign In.
      Ecobee sign in page with Email Password and Sign In button highlighted.
  3. Select Register Your Device.
    Add Device with Register Your Device highlighted.
  4. Select ecobee Switch.
    Register Device with Ecobee Switch highlighted.
  5. You will be reminded to verify the Switch+ is glowing amber. Select Get Started.
    Verify Switch glowing amber with Get Started highlighted.
  6. In order to setup your Ecobee Switch+ properly, the app will need location access. Select Allow Location Access.
    Location access request with Allow Location Access highlighted.
  7. Select Allow or OK to authorize ecobee to use the device's location.
    Location access request with Allow highlighted.
  8. The App will scan for your ecobee Switch+.
    Scanning for Ecobee Switch+.
  9. Your ecobee Switch+ will appear in the list. Select your switch and tap Add to add your device to the app.
  10. Follow any additional instructions that may appear on-screen to complete device registration.
To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 seconds
  3. Turn your device on again.
    Power

At this time, ecobee has not indicated that there are any compatibility issues with specific models of networking equipment on the market. To ensure that your specific networking equipment and all settings will work properly with your ecobee thermostat, please reach out to the manufacturer directly for further assistance.

Some wireless routers broadcast a dual-band wireless signal and provide both 2.4GHz and 5GHz wireless networks. Your device may not see the 5GHz network, which is completely normal. Not all devices contain the antenna to communicate on the 5GHz band. Also, some routers broadcast guest networks that your device may not be able to connect to depending on your router's settings.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
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