How to Connect a Fitbit Versa Smart Watch to WiFi

Introduction

During the initial setup you have the option to connect the Fitbit Versa to WiFi which allows you to update your device quicker, download apps and transfer music. This guide will show you how to connect your Fitbit Versa smartwatch to different WiFi networks after the initial setup.
Before You Begin:

Set Up Your Fitbit Versa

Fitbit Logo.

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

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During the initial setup you have the option to connect the Fitbit Versa to WiFi which allows you to update your device quicker, download apps and transfer music. This guide will show you how to connect your Fitbit Versa smartwatch to different WiFi networks after the initial setup.
Before You Begin:

Set Up Your Fitbit Versa

Fitbit Logo.
In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

  1. Open the Fitbit app.
    Fitbit App.
  2. Select Today at the bottom.
    Today tab highlighted in Fitbit app.
  3. Go to your Account icon in the top left.
    Account icon highlighted in Fitbit app.
  4. Select Versa from the account pane.
    Versa highlighted in Account settings of Fitbit app.
  5. Then go to WiFi Settings.
    WiFi Settings highlighted in Versa options of Fitbit app.
  6. Choose a WiFi Network from the list and enter the Password if required.
    WiFi network list showing in Fitbit app.
  7. Your Fitbit Versa is now connected to WiFi.
    Fitbit app showing Versa being successfully connected to WiFi.
To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 seconds
  3. Turn your device on again.
    Power

The Fitbit device can connect to open, WEP, WPA personal, and WPA2 personal WiFi networks. It cannot connect to 5GHz, WPA enterprise, or public WiFi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to a WiFi network on a computer, or from the settings of your phone or tablet outside the Fitbit app, the Fitbit device will not connect to it. A captive portal opens a web page in your browser and could ask for a username and password, payment, or acceptance of usage terms and conditions. This commonly happens when you connect to WiFi hotspots in hotels, airports, coffee shops, and other public places.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
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