Fix Issues with the Sony Video & TV SideView App

Introduction

Smart TVs often come with companion applications that add more functionality to your television. These apps can sometimes fail to work properly. This guide will walk you through repairing common issues with those applications.

1 Android or iOS

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.

? Are you using Android or iOS to access your Video & TV SideView app?

  1. iOS
  2. Android

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Smart TVs often come with companion applications that add more functionality to your television. These apps can sometimes fail to work properly. This guide will walk you through repairing common issues with those applications.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app and then reinstall it from the Apple App Store.

To remove an app:

  1. From your main screen, locate the app you wish to remove.
  2. Lightly touch and hold the app until it jiggles or vibrates.
  3. Tap X in the upper-left corner of the app.
  4. Tap Delete.
    iOS showing app being removed.
  1. From the main screen, open the App Store.
    iOS app store icon.

  2. At the bottom of the screen, tap on Search.
    iOS app store search option.

  3. Type name of the desired app on the search bar at the top.
  4. Tap Search to start the search.
    iOS app store search button..

  5. Tap the App to see its download options.
  6. Next, tap the button:
    • GET if the app is free.
    • PRICE if it is a paid app.
  7. Tap OPEN once the app is installed.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app, and then we'll reinstall it from the Google Play store.

There are two ways to uninstall apps from your Android device.

  • Uninstall from Home Screen or App Drawer

    1. Locate the app on your Home Screen or App Drawer. Tap and hold the app icon, and start dragging it around.
      App on Home Screen highlighted.
    2. Drag the icon to Uninstall at the top then release.
      Icon with arrow pointing toward Uninstall.
    3. When prompted if you want to uninstall, select OK.
      Uninstall prompt with OK highlighted.
  • Uninstall from Settings

    1. Open Settings on your phone or tablet.
      Android Settings.
    2. Select Apps.
      Settings with Apps highlighted.
    3. Select the app you'd like to uninstall.
      Example list of apps.
    4. Select Uninstall.
      App info with Uninstall highlighted.
    5. When prompted if you want to uninstall, select OK.
      Uninstall prompt with OK highlighted.
  1. Launch the Play Store on your device.
    Google play store icon.

  2. Search for your desired app using the search box located at the top.
  3. Touch the magnifying glass on the on-screen keyboard to search.
    Android Keyboard with search magnifying glass highlighted.

  4. On the app's install page, touch INSTALL.
  5. Review the install prompt that pops up. Once done, touch ACCEPT.
  6. Wait for the download to finish. Once done, touch OPEN to launch the app or go back to your apps to access the new app's icon.
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