Fix Issues with the Denon 500 Series Remote App

Introduction

The Denon AVRS530BT is remotely controllable via smartphone and tablet apps using Bluetooth. This step-by-step guide will help resolve issues that you would encounter with your Denon 500 Series Remote app. Before continuing let's restart your AVR.

1 Restart

Continue pressing the power button on the unit Restart appears in the display, or remove and re-insert the power cord of the unit.
Power button icon

2 Enable Bluetooth

  1. Use the scroll wheel or the quickselect buttons to select Bluetooth.
    Denon receiver front panel highlighting the selector knob and the LCD display.
  2. With Bluetooth selected, press Option on your remote.
    Denon remote showing bluetooth and option buttons
  3. The AVR will enter pairing mode.
    Denon receiver on-screen display for Bluetooth pairing mode.

3 Test

Open your Denon 500 Series Remote App and check if you can connect to your AVR.

? Were you able to connect to your AVR with the app?

  1. Yes
  2. No, let's reinstall the app

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The Denon AVRS530BT is remotely controllable via smartphone and tablet apps using Bluetooth. This step-by-step guide will help resolve issues that you would encounter with your Denon 500 Series Remote app. Before continuing let's restart your AVR.
Continue pressing the power button on the unit Restart appears in the display, or remove and re-insert the power cord of the unit.
Power button icon
  1. Use the scroll wheel or the quickselect buttons to select Bluetooth.
    Denon receiver front panel highlighting the selector knob and the LCD display.
  2. With Bluetooth selected, press Option on your remote.
    Denon remote showing bluetooth and option buttons
  3. The AVR will enter pairing mode.
    Denon receiver on-screen display for Bluetooth pairing mode.
Open your Denon 500 Series Remote App and check if you can connect to your AVR.
For the next steps, we need to determine what type of mobile device you have.
  1. Swipe down on your screen to access the menu.
  2. Hold down on the Bluetooth icon to bring up Bluetooth options.
    quick settings bar with Bluetooth icon highlighted
  3. Slide Bluetooth ON if it isn't already.
    Bluetooth settings with toggle bar highlighted
  4. Tap the gear icon next to the device you wish to unpair.
    Bluetooth settings with gear next to paired device highlighted
  5. Tap Unpair.
    paired devices settings with the unpair button highlighted
  6. The Bluetooth device has now been unpaired and can be added again if you wish.
  1. Swipe down from the top of the screen.
    Android swipe down bar
  2. Tap the Bluetooth icon. Bluetooth is off if the icon looks like this.
    Android swipe down menu with bluetooth turned off

Method 1:

  1. From the home screen, press the menu button.
  2. Locate the app you wish you uninstall.
    Denon 500 series remote app icon

  3. Press and hold your finger on the app that you wish to uninstall.
  4. Drag it to the icon on the top of your screen where it says "Uninstall".
    Android uninstalling the denon app by dragging

  5. Tap on OK to confirm your action.
    Android uninstall confirmation

Method 2:

  1. From the home screen, press the menu button.
  2. Choose Settings.
    Android settings gear icon

  3. Choose Apps.
    Android settings with apps selected

  4. Find the app that you want to uninstall, then tap on it.
    Android app settings showing denon selected

  5. Tap Uninstall.
    Android denon app info with uninstall selected

  6. Tap on OK to confirm your action.
    Android uninstall confirmation popup
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Swipe down from the top of the screen.
    Swipe down
  2. Tap the Bluetooth icon to enable it.
    Bluetooth Enabled
    Bluetooth Enabled
    Bluetooth Disabled
    Bluetooth Disabled
  1. Launch the Play Store on your smartphone.
    Google Play Store.
  2. Select the search bar at the top.
    Google Play Store with Search highlighted.
  3. Type in Denon 500 Series Remote, then select Denon 500 Series Remote from the list.
    Search results for Denon 500
  4. Select Install.
    Install Denon app
  5. You may be prompted to grant special permissions to the app on your device. If so, tap Accept to proceed.
    Accept button
  6. Select Open to open the app.
    Android open icon
  1. Use the scroll wheel or the quickselect buttons to select Bluetooth.
    Denon receiver front panel highlighting the selector knob and the LCD display.
  2. With Bluetooth selected, press Option on your remote.
    Denon remote showing bluetooth and option buttons
  3. The AVR will enter pairing mode.
    Denon receiver on-screen display for Bluetooth pairing mode.
  1. Open your Denon 500 Series Remote App.
    Denon 500 Series remote app icon.
  2. The first time you open the app, it will ask for you to detect available AVRs or add devices. Tap Detected Denon AVRs.
    Denon remote app highlighting the detected denon AVRs option.
  3. Tap the AVR you have installed.
    Denon remote app displaying a list of available AVR devices.
  1. Navigate to Settings.
    Settings icon.
  2. Tap Bluetooth. Note: Bluetooth must be switched on for a list of devices to display.
    Screenshot of settings with Bluetooth menu item highlighted.
  3. Tap the "i" icon to the right of the device name.
    Screenshot of Bluetooth menu with info icon highlighted.
  4. Tap Forget this Device.
    Screenshot of Paired Bluetooth device info page highlighting Forget This Device.
  5. Tap Forget this Device in the dialogue box. Your device is no longer recognized by your phone or tablet.
    Screenshot of conformation page with Forget Device highlighted.
  1. Swipe up on your device from the main screen.
    iOS screen showing green arrow to swipe up
  2. Tap the Bluetooth icon.
    iOS swipe up menu showing bluetooth
  3. Bluetooth is now turned off.
    A gray bluetooth icon
  1. From your main screen, locate the Denon 500 Series Remote app.
    Denon 500 series app icon

  2. Lightly touch and hold the app until it jiggles or vibrates.
  3. Tap X in the upper-left corner of the app.
  4. Tap Delete.
    iOS delete an app pop up

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
  1. Open Settings.
    iOS Settings.
  2. Select Bluetooth.
    iOS Bluetooth
  3. Ensure that the Bluetooth toggle is in the On position.
    Bluetooth toggle switch highlighted in iOS settings.
  1. From the main screen, open the App Store.
    Apple App store icon.
  2. At the bottom of the screen, tap on Search.
    Apple app store highlighting the search option.
  3. Type Denon 500 Series Remote on the search bar at the top.
  4. Tap Search to start the search.
    Apple app store highlighting the search button..
  5. Tap the App to see its download options.
    Apple app store displaying the Denon 500 series remote app, highlighting the get button.
  6. Tap Get.
    Apple app store displaying the Denon 500 series remote app, highlighting the get button.
  7. Tap OPEN once the app is installed.
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