Canned Response

A generally derogatory term that connotes insensitivity to what the user is trying to do or what he needs. It’s a prescribed, standard response to a specific question or class of questions, whether delivered by a human or an automated system or a politician. An example would be “You can find that information in your online user guide” as the answer to “How do I connect my new hub to the Internet?” Canned responses are differentiated from scripted responses in that the latter are a means of guiding a full conversation in ways that the support operation has evolved into an optimal interaction.

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