Customers are more demanding than ever, which means customer support faces rising expectations.
Support.com Cloud was designed with key customer service pain points in mind, delivering intelligent guidance in both contact centers and in customer self-service to help solve customer issues faster and more effectively.
And at any time during the self-service journey, your customers can seamlessly transition to agent-assisted support.
All the context carries over, with previously taken self-service steps and relevant information from your CRM or ticketing system flowing into the agent support session – eliminating a top customer complaint of having to repeat information.
Agent Support gives your reps the easy to follow, step-by step guidance and advanced remote support functionality to co-browse, remote control, and remote video their way into resolving customer issues faster and more effectively. Even turn support into sales by reducing customer effort and uncovering revenue opportunities.
Learn more about Agent Support, and check out our video on how we sync with systems like your CRM or ticketing software to increase agent productivity and deliver personalized customer support.
SeeSupport helps support teams resolve customer issues anytime, anywhere. Whether it’s smart home technology, everyday appliances, wearable devices, or even complex customer invoices, SeeSupport gets eyes on the problem – fast, helping to decrease product returns, reduce unnecessary field visits, or streamline quality control.
With real-time video from a customer’s smartphone or tablet camera, SeeSupport helps you see problems through the eyes of your customers or even your on-site field service personnel, so you can easily point them in the right direction.
“I like the Support.com Cloud product and team so much, I don’t want to share them with anyone else.“
– Robert Bell, Technician Manager, PC Laptops
“Support.com Cloud staff set the benchmark for our other vendors. It’s a pleasure to work with the team there.”
– Adam Young, Partner, Call Center Solutions, Inc.
We offer structured on-boarding programs led by experienced professionals, full training and integration expertise, and customized success milestones to help you meet your goals.
And with 24×7 support available from product and industry experts via phone, email, and chat, the Support.com Cloud team has you covered.