This year’s conference combines the best of all worlds – a huge expo hall with some of the best contact center technology and service providers and product-free sessions for education. And, as always, the schedule is packed with excellent events, exhibits and speakers you don’t want to miss. Here are our top picks for each day.
Monday, May 4th
Expo Hall Bash and Special Preview
5:30 PM – 7:30 PM
Events like this are the perfect opportunity to connect one on one with industry thought leaders. With over 100 exhibitors you’ll want to get a head start and map out your expo hall strategy. Plus, they’re serving beverages and light hors d’oeuvres. Be sure to stop by Support.com Booth #334 and share your biggest contact center pain point for a chance to win a $100 gift card!
Tuesday, May 5th
Featured Keynote: Lessons from a Mouse – Delivering World-Class Customer Service
9:00 AM – 10:00 AM | Pacific Hall B/C
Denis Snow spent over 20 years with the Walt Disney World Company honing his customer service expertise. Now a speaker, consultant and author, Denis will share the processes and strategies that will help you create a service-driven culture in your organization.
Session 104 – Analytics: Your Next Technology Success Story
2:00 PM – 3:00 PM
Start down the path of analytics success and learn how to both build a case for analytics technology and find the right solutions for your contact center needs.
Session 203 – Change Is Good! Successfully Navigating Change in Your Center
3:15 PM – 4:15 PM
We all know change can be difficult, but it’s also inevitable. Whether it’s implementing technology, re-defining process or bringing on new leadership, the way you manage change in your contact center can have lasting effects. Join this expert panel to hear real-life examples and learn secrets to success from industry leaders.
Wednesday, May 6th
Best Practices Networking Breakfast
7:30 AM – 8:15 AM
This event kicks off the final full day of the conference. Join in to discuss best practices strategies with peers and industry thought leaders. Plus, it’s the perfect networking opportunity!
Session 502 – Moving Metrics into Action
Finding the delicate balance between maximizing efficiency and ensuring customer satisfaction can be a constant struggle in the contact center. Learn how to get your organization on the same page for productivity, and discover strategies to maximize your metrics and influence positive change.
Exhibit Hall – Last Chance!
10:00 AM – 12:30 PM
Don’t miss your last chance to get live demos of the technologies you’ve had your eye on.
Remember to stop by and see Support.com at Booth #334 to share ideas and see a live demo of Nexus®, our cloud-based contact center software that optimizes live support interactions. Better yet, schedule a one-on-one consultation to learn how Support.com can provide dramatically easier ways to solve complex technical support problems. Email us today.