Date & Time: January 5 | 2:45 PM – 3:45 PM
Topic: IoT: Support Services and Managing the Experience
Location: Venetian Hotel, Las Vegas
Security and privacy top the list of consumer concerns with connected products and systems. More than 40% of U.S. broadband households are interested in services that protect privacy and manage online consumer information. This session assesses support service models that address current challenges and align customer experiences with expectations. Panelists also discuss new opportunities for service providers to holistically manage the consumer experience.